GE GFK-1004B user manual What to do if you Cannot Solve the Problem

Models: GFK-1004B

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6

The figure below shows the control flow upon restarting the Ethernet Interface. This flow determines the state of the Ethernet Interface.

Power Up/

 

Restart

Certain

 

Pass

Exceptions

 

Detected

a45163

<Restart>

Soft

No Soft Switch

Switches

OK?

Yes

Entry Utility

Issue º@º

Station Manager Prompt

<Restart>

Receive

Yes

Field Network

ºFº

 

Test Utility

Response?

 

 

 

 

 

No

<Done>

 

 

 

 

RAM

Loader

N

Software

Utility

o

Loaded/Checksum

 

 

Correct?

Yes

Operational

The operations above the line are executed from PROM

The operations below the line are executed from the Configurationand CommunicationsSoftware downloaded by the user.

Figure 6-1. Determining the State of the Ethernet Interface

What to do if you Cannot Solve the Problem

If, after using the troubleshooting guide, you still cannot solve your problem, call GE Fanuc Automation. Please have the following information available when you call.

HThe Name and Catalog Number marked on the product (on hinged door in front of controller board).

HThe PROM version (printed in the output from the NODE command).

HThe Software version (printed in the output from the NODE command).

HDescription of symptoms of problem. Depending on the problem -- you may also be asked for the following information:

h The ladder logic application program running at the time the problem occurred. h A listing of the configuration parameters for the station that failed.

h A description of the network configuration (number of stations, length of trunk cable, number of taps or transceivers, and the manufacturer and model of all devices connected to the network at the time of failure).

6-4

TCP/IP Ethernet Communications User's Manual ± January 1996

GFK-1004B

Page 175
Image 175
GE GFK-1004B user manual What to do if you Cannot Solve the Problem, Determining the State of the Ethernet Interface