Controller failure symptoms

Check Installation

Customer support

Determining the software version

Other failures may occur that deal with the Power, Output, or Alarms. Refer to the controller failure symptom in Table 9-7 to determine what is wrong and the troubleshooting procedures to use to correct the problem.

If a set of symptoms still persists, refer to Section 2 - Installation and ensure proper installation and proper use of the controller in the system.

If you cannot solve the problem using the troubleshooting procedures listed in this section, you can get technical assistance by contacting us. Refer to the contact information in the front of this manual. An engineer will discuss your problem with you. Please have your complete model number, serial number, and Software version available. The model and serial numbers can be found on the chassis nameplate. The software version can be viewed under Setup Group “Status.” See Table 9-2.

Table 9-2 lists the procedure for identifying the software version number.

Table 9-2 Procedure for Identifying the Software Version

Step

1

2

Operation

Select

STATUS

Set Up Group

Read the software version

Press

SET UP

FUNCTION

LOOP 1/2

Action

until you see:

Upper Display

READ

Lower Display

STATUS

until you see:

Upper Display

 

 

 

Software

 

 

 

Lower Display

 

version

 

Number

 

 

 

VERSION

 

 

 

 

 

 

Please give this number to the Customer Support person. It will indicate which version of UDC 3300 you have and help them determine a solution to your problem.

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Honeywell UDC 3300 manual Number, Status