HP 181A Returning the Instrument to Hewlett-Packard for Service, To Provide Repair Information

Chapter 2 Service

Returning the Instrument to Hewlett-Packard for Service

Returning the Instrument to Hewlett-Packard for Service

To Provide Repair Information

If you are shipping the instrument to an HP office for service or repair, call your nearest Hewlett-Packard Sales Office to make arrangements. Then tag and package the HP 53131A/132A/181A for shipment.

Note there is an Express Repair/Performance Calibration Service for USA customers if downtime is critical. You can receive your repaired Counter via overnight shipment. Just call 800-403-0801 and ask for Express Repair/Performance Calibration Service. When your Counter is repaired, it will be returned via overnight shipment at no extra charge.

1Write the following information on a tag:

•Owner’s name and address

•Instrument model number

•Complete serial number

•Description of service required or failure indications

2Attach the tag to the instrument.

3Pack the instrument.

If you have the original packaging materials, refer to the following section titled “To Pack in the Original Packaging Materials.” If the original packaging material are not available, you can order new materials through an HP Sales Office. The new materials are identical to those used by the factory when packaging the instrument. If you want to use commercially available materials, refer to the section titled “To Pack in the Commercially Available Materials.”

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Assembly-Level Service Guide 2-3