When you call the Personal Peripherals Assist Line, please have the following information available to help us answer your questions:

zIdentify which computer you are using.

zIdentify any special equipment or software you are using (for example, spoolers, networks, switch boxes, modems or special software drivers).

zIdentify the cable you are using and who sold it to you.

zIdentify any special interface, I/O, or RAM boards installed in your printer.

zIdentify the software names and versions you are currently using.

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Customer Support-3

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HP 5961-0509 manual Customer Support-3