Troubleshooting information

Chapter 15

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3Contact your local point of purchase. If the HP all-in-one has a hardware failure, you will be asked to bring the HP all-in-one to where you purchased it. Service is free during the HP all-in-one limited warranty period. After the warranty period, you will be quoted a service charge.

4If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see Get HP support.

View the Readme file

You might want to refer to the Readme file for more information on possible installation problems and system requirements.

●In Windows, you can access the Readme file from Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to Hewlett-Packard, pointing to HP Officejet 6200 series all-in-one, and then clicking View the Readme File. If you have not yet installed the software and want to view the Readme file, follow the Macintosh instructions below.

●In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP all-in-one software CD-ROM.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax features of the HP all-in-one.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP all-in-one hardware.

My HP all-in-one does not turn on

Solution

Make sure each of the power cords is firmly connected, and wait a few seconds for the HP all-in-one to turn on. If this is the first time you have turned on the HP all- in-one, it can take up to a minute to turn on. Make sure the green light on the power adaptor is illuminated. Also, if the HP all-in-one is plugged in to a power strip, make sure the power strip is turned on.

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HP Officejet 6200 series all-in-one