2Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP
3Review the report.
–If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
–If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed.
4Press OK to return to the Setup Menu.
If you are still experiencing faxing problems, continue with the following sections for more troubleshooting help.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then navigate to the appropriate topic in this section for information:
●The fax hardware test failed
●The fax connected to active telephone wall jack test failed
●The phone cord connected to correct port on fax test failed
●The fax line condition test failed
●The dial tone detection test failed
The fax hardware test failed
Solution
●Turn off the HP
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
●If you have a Windows computer and are running the test from the Fax Setup Wizard, make sure the HP
After you resolve any problems found, run the fax test again to make sure it passes and your HP
The fax connected to active telephone wall jack test failed
Troubleshooting information
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