Operational troubleshooting, Paper troubleshooting | HP 6200

converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

●You should also check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet.

Operational troubleshooting

This section contains information on: paper, print cartridge, and fax troubleshooting.

The troubleshooting section in the HP Image Zone Help contains more complete troubleshooting tips for some of the most common issues associated with your HP all- in-one.

To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 6200 series Troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP all- in-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams.

If paper does become jammed in your device, follow these instructions to clear the paper jam.

Paper has jammed the HP all-in-one

Solution

1Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP all-in-one.

Troubleshooting information

User Guide

141

Image 144

HP 6200 manual Operational troubleshooting, Paper troubleshooting, Paper has jammed the HP all-in-one Solution

Contents

HP Officejet 6200 series all-in-one User Guide Safety information Contents Print from your computer Contents HP Officejet 6200 series all-in-one HP all-in-one overview HP all-in-one at a glanceLabel Description Control panel features Label Name and Description Menu Overview Copy MenuCopy Menu Setup Menu Scan To menuFax Menu Access the HP Image Zone software Windows Use the HP Image Zone to do more with your HP all-in- oneTo open the HP Director Button Name and Purpose Feature Purpose Products Icon Feature and Purpose Open the HP Image Zone windowTo open the HP Image Zone window Services Icon Feature and Purpose Display the HP Image Zone Dock menuTo display the HP Image Zone Dock menu Device Tasks Icon Purpose Manage and Share Feature Purpose More Manage and Share Icon PurposeApplications Setup Guide Find more information Onscreen help from your device Connection information Supported connection types Connect using a USB cable Set up the HP JetDirectUse Windows printer sharing Use printer sharing Macintosh OS If you are using Windows XP or Use Webscan To use Webscan Transfer photos using a Windows PC Transfer photos using a MacintoshWork with photos Transfer photos Edit photos using a Windows PC Edit photos using a MacintoshEdit photos Share photos using a Windows PC Share photos using a MacintoshShare photos Print photos using a Windows PC Print photos using a MacintoshPrint photos Load originals and load paper Load originalsLoad an original in the automatic document feeder Load an original on the glass Choose papers for printing and copying Recommended papersPapers to avoid To load an original on the glass Load paper Load full-size paperWe do not recommend printing to the following papers We do not recommend copying to the following papers Load originals and load paper Load 10by 15cm 4by 6inch photo paper Load postcards or Hagaki cards Load envelopesTo load postcards or Hagaki cards in the input tray To load envelopes Load other types of paper Paper Tips Avoid paper jams Paper Use a PictBridge camera To print photos from a PictBridge-compatible camera Chapter Use the copy features Paper type Suggested paper size settingsSet the copy paper size Paper type Control panel setting Set the copy paper typeTo set the paper size from the control panel To set the paper type from the control panel Change default copy settings Increase copy speed or qualityTo change the copy quality from the control panel Press Start Copy Black or Start Copy Color To set default copy settings from the control panel Make multiple copies of the same originalCopy a two-page black-and-white document Make a 10by 15cm 4by 6inch borderless copy of a photo Copy a 10by 15cm 4by 6inch photo onto a full-size Resize an original to fit onto letter or A4paper To copy a photo onto a full-size page from the control panel Resize an original using custom settings Copy a legal-size document onto letter paperTo resize a document from the control panel To set a custom size from the control panel Copy a faded original Copy a document that has been faxed several timesTo copy a blurred document Enhance light areas of your copy Prepare a color iron-on transferTo copy an overexposed photo Stop copying Use the scan features Scan to an application Stop scanning To send a scan to an application Print from your computer Print from a software application Change the print settings To change the print settings for all future jobsTo change the print settings for the current job Windows users To change all other print settings Stop a print jobTo stop a print job from the HP all-in-one Print from your computer Fax setup USA Choose the right fax setup for your home or office Select your fax setup case Questions DSL service You answered No to allYou answered Yes to question Only To set up your HP all-in-one with a separate fax line Case a Separate fax line no voice calls received Case B Set up your HP all-in-one with DSL To set up your HP all-in-one with DSL Case D Fax with a distinctive ring service on the same line To set up your HP all-in-one with a distinctive ring service Case E Shared voice/fax line To set up your HP all-in-one with a shared voice/fax line To set up your HP all-in-one with voice mail Case F Shared voice/fax line with voice mail To set up your HP all-in-one with a PC modem Case G Fax line shared with PC modem no voice calls received Set up your HP all-in-one to a computer with one phone port Case H Shared voice/fax line with PC modem Back view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Case I Shared voice/fax line with answering machine Back view of the HP all-in-one Set up your HP all-in-one to a computer with one phone port Back view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Back view of the HP all-in-one Case K Shared voice/fax line with PC modem and voice mail Set up your HP all-in-one to a computer with one phone port Set up your HP all-in-one to a computer with two phone ports Test your fax setup To test your fax setup from the control panel Fax setup Fax setup Use the fax features Set up the HP all-in-one to receive faxesChoose the recommended answer mode for your setup Auto Answer Auto Answer light is off Auto Answer light is on Set the answer mode Send a faxSend a basic fax Press Start Fax Black Enable fax confirmation Send a fax manually from a phone Send a fax using redial Send a fax using speed dialsSchedule a fax Press Redial/Pause Cancel a scheduled fax Send a fax using monitor dialingSend a fax from memory Receive a fax Set the number of rings before answeringReceive a fax manually Set the date and time Poll to receive a fax Enter text and symbols Set the fax header Enter text using the keypad on the control panel Print reportsGenerate reports automatically Set up speed dialing Generate reports manuallyCreate speed-dial entries Update speed-dial entries Create group speed-dial entries Change the fax resolution and lighter/darker settings Change the fax resolutionTo change the resolution from the control panel Delete speed-dial entries Change the lighter/darker setting Set new default settingsSet fax options Set the paper size for received faxes Adjust the volume Set tone or pulse dialingForward faxes to another number To forward faxes from the control panel Cancel fax forwarding To cancel forward faxes from the control panelChange the answer ring pattern distinctive ringing Redial a busy or unanswered number automatically Set backup fax reception To set backup fax reception from the control panelSet automatic reduction for incoming faxes Use error correction mode To change the ECM setting from the control panelFax speed setting Set the fax speed Reprint or delete the faxes in memory Fax over the InternetTo set the fax speed from the control panel To reprint faxes in memory from the control panel To cancel a number you are dialing Stop faxingTo stop faxing from the control panel Use HP Instant Share OverviewGet started Send images using your HP all-in-one To send a scanned image from your HP all-in-one Send images using your computer Send images using the HP Image Zone software WindowsTo use the HP Image Zone software To use the HP Instant Share client application To use the e-mail option within the HP Director Open the HP Photo and Imaging Gallery 102 Order supplies Order paper, transparency film, or other mediaOrder print cartridges Order other supplies Country/region Number for ordering Clean the HP all-in-one Clean the glassTo clean the glass Maintain your HP all-in-one 106 Clean the lid backing Clean the exterior Print a self-test report Work with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges User Guide 111 Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contactsTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Change the device settings Set the prompt delay timeRestore the factory defaults Set the scroll speed Troubleshooting information Before you call HP Support Setup troubleshooting Hardware setup troubleshootingMy HP all-in-one does not turn on Solution View the Readme file User Guide 121 Control panel display shows the wrong language Solution Incorrect type of paper is loaded in the input tray Solution HP all-in-one does not print User Guide 125 Software installation troubleshooting Minimum system checks screen appears SolutionRed X appears on the USB connect prompt Some of the icons are missing in the HP Director Fax wizard does not start Solution Registration screen does not appear Windows only SolutionUninstall and reinstall the software To uninstall from a Windows computer, method Fax setup troubleshooting To uninstall from a Macintosh computerTo test your fax setup Fax hardware test failed Solution Fax test failedFax connected to active telephone wall jack test failed Fax line condition test failed Solution Dial tone detection test failed Solution 134 User Guide 135 136 User Guide 137 138 Fax tones are recorded on my answering machine Solution Am having problems faxing over the Internet Solution To extend your phone cord Operational troubleshooting Paper troubleshootingPaper has jammed the HP all-in-one Solution Paper has jammed the automatic document feeder Solution Print cartridge troubleshooting To clean the rollers or separator pad HP Image Zone troubleshooting Get an error message when I select Scan Picture SolutionGet an error message when I select Make Copies Solution Get an error message when I select Send a Fax Device update Device update WindowsTo use device update Device update Macintosh Get HP support Get support and other information from the Internet Call in North America during warranty User Guide 149 Call in Australia post-warranty User Guide 151 HP Quick Exchange Service Japan Prepare your HP all-in-one for shipment User Guide 153 154 Warranty information Duration of limited warranty Extent of limited warranty Limitations of warrantyLimitations of liability Limited warranty information for EU countries/regions Local law Hewlett-Packard Sverige AB Technical information Paper-tray capacitiesPaper sizes Print specifications Print margin specifications Copy specifications Scan specifications Protecting the environment Ozone production Material safety data sheets Energy consumptionPaper use Plastics FCC statement User Guide 165 Geräuschemission Declaration of conformity Declaration of conformity European Economic Area Declaration of Conformity Symbols/Numerics Index ECM User Guide 171 172 User Guide 173 Q5800-90130