Troubleshooting information
Chapter 15
3If the problem persists, print a
This report provides useful information about your print cartridges, including status information.
4If the
5If the problem persists, clean the
6If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.
For more information on these topics, see Maintain your HP
HP Image Zone troubleshooting
If your HP
I get an error message when I select Scan Picture
Solution
If you try to use the HP Image Zone software, you will find that the scan picture feature displays an error message indicating that the HP
➔Close out of the error message and use Webscan to perform a scan. For more information on Webscan, see Use Webscan.
I get an error message when I select Scan Document or Scan to OCR
Solution
If you try to use the HP Image Zone software, you will find that the scan document feature displays an error message indicating that the HP
➔Close out of the error message and use Webscan to perform a scan. For more information on Webscan, see Use Webscan.
I get an error message when I select Make Copies
Solution
If you try to use the HP Image Zone software, you will find that the make copies feature displays an error message indicating that the HP
➔Close out of the error message and use the control panel of your HP
For more information on making a copy from the control panel, see Use the copy features.
I get an error message when I select Send a Fax
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