Troubleshooting information

Chapter 15

3If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

This report provides useful information about your print cartridges, including status information.

4If the self-test report shows a problem, clean the print cartridges.

5If the problem persists, clean the copper-colored contacts of the print cartridges.

6If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information on these topics, see Maintain your HP all-in-one.

HP Image Zone troubleshooting

If your HP all-in-one has been connected to a computer with a USB cable and you now want to connect it to a network using an HP JetDirect, you will only be able to print or scan (using Webscan) from your computer(s). If you try to use the HP Image Zone software, you will find that the scan picture, scan documents, send a fax, and make copies features display error messages indicating that the HP all-in-one is disconnected.

I get an error message when I select Scan Picture

Solution

If you try to use the HP Image Zone software, you will find that the scan picture feature displays an error message indicating that the HP all-in-one is disconnected.

Close out of the error message and use Webscan to perform a scan. For more information on Webscan, see Use Webscan.

I get an error message when I select Scan Document or Scan to OCR

Solution

If you try to use the HP Image Zone software, you will find that the scan document feature displays an error message indicating that the HP all-in-one is disconnected.

Close out of the error message and use Webscan to perform a scan. For more information on Webscan, see Use Webscan.

I get an error message when I select Make Copies

Solution

If you try to use the HP Image Zone software, you will find that the make copies feature displays an error message indicating that the HP all-in-one is disconnected.

Close out of the error message and use the control panel of your HP all-in-one to make a copy.

For more information on making a copy from the control panel, see Use the copy features.

I get an error message when I select Send a Fax

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HP Officejet 6200 series all-in-one

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HP 6200 manual HP Image Zone troubleshooting, Get an error message when I select Scan Picture Solution