Troubleshooting information

Chapter 15

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP all-in-one software, the following events occur:

1The HP all-in-one software CD-ROM runs automatically.

2The software installs.

3Files are copied to your hard drive.

4You are requested to connect the HP all-in-one to your computer.

5A green OK and check mark appear on an installation wizard screen.

6You are requested to restart your computer.

7The Fax Setup wizard runs.

8The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

●Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, Send Fax and HP Gallery. For information on starting HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director.

Note If you performed a minimum installation of the software (as apposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director.

●Open the Printers dialog box and check to see that the HP all-in-one is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens (Windows only)

Solution

Do the following:

1From the Windows Start menu, click Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

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HP Officejet 6200 series all-in-one