Troubleshooting information

Chapter 15

If your telephone system is not using a standard dial tone, such as some PBX systems, this may cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is not set correctly, the test may fail and you might have problems sending and receiving faxes. For information on changing the country/region setting, see the Setup Guide that came with your HP all-in-one.

Make sure you connect your HP all-in-one to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP all-in-one to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and your HP all-in-one is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The HP all-in-one is having problems sending and receiving faxes

Solution

Note This possible solution applies only in the countries/regions that receive a 2- wire phone cord in the box with the HP all-in-one, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Make sure you used the phone cord supplied in the box with your HP all-in-one to connect to the telephone wall jack. One end of this special 2-wire cord should be connected to the port labeled "1-LINE" on the back of your HP all- in-one and the other end to your telephone wall jack, as shown below.

1 Telephone wall jack

2 Phone cord supplied in the box with your HP all-in-one

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HP Officejet 6200 series all-in-one

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