134 | HP 6200 specification

Troubleshooting information

Chapter 15

●If your telephone system is not using a standard dial tone, such as some PBX systems, this may cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

●Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is not set correctly, the test may fail and you might have problems sending and receiving faxes. For information on changing the country/region setting, see the Setup Guide that came with your HP all-in-one.

●Make sure you connect your HP all-in-one to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP all-in-one to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and your HP all-in-one is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The HP all-in-one is having problems sending and receiving faxes

Solution

Note This possible solution applies only in the countries/regions that receive a 2- wire phone cord in the box with the HP all-in-one, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

●Make sure you used the phone cord supplied in the box with your HP all-in-one to connect to the telephone wall jack. One end of this special 2-wire cord should be connected to the port labeled "1-LINE" on the back of your HP all- in-one and the other end to your telephone wall jack, as shown below.

1 Telephone wall jack

2 Phone cord supplied in the box with your HP all-in-one

134	HP Officejet 6200 series all-in-one

Image 137

HP 6200 manual 134

Contents

HP Officejet 6200 series all-in-one User Guide Safety information Contents Print from your computer Contents HP Officejet 6200 series all-in-one Label Description HP all-in-one overviewHP all-in-one at a glance Label Name and Description Control panel features Copy Menu Menu OverviewCopy Menu Fax Menu Setup MenuScan To menu Use the HP Image Zone to do more with your HP all-in- one Access the HP Image Zone software WindowsTo open the HP Director Button Name and Purpose Feature Purpose To open the HP Image Zone window Products Icon Feature and PurposeOpen the HP Image Zone window To display the HP Image Zone Dock menu Services Icon Feature and PurposeDisplay the HP Image Zone Dock menu Device Tasks Icon Purpose Applications Manage and Share Feature Purpose MoreManage and Share Icon Purpose Find more information Setup Guide Onscreen help from your device Supported connection types Connection information Set up the HP JetDirect Connect using a USB cableUse Windows printer sharing Use printer sharing Macintosh OS If you are using Windows XP or To use Webscan Use Webscan Transfer photos using a Macintosh Transfer photos using a Windows PCWork with photos Transfer photos Edit photos Edit photos using a Windows PCEdit photos using a Macintosh Share photos Share photos using a Windows PCShare photos using a Macintosh Print photos Print photos using a Windows PCPrint photos using a Macintosh Load originals Load originals and load paperLoad an original in the automatic document feeder Load an original on the glass Recommended papers Choose papers for printing and copyingPapers to avoid To load an original on the glass Load full-size paper Load paperWe do not recommend printing to the following papers We do not recommend copying to the following papers Load originals and load paper Load 10by 15cm 4by 6inch photo paper Load envelopes Load postcards or Hagaki cardsTo load postcards or Hagaki cards in the input tray To load envelopes Paper Tips Load other types of paper Paper Avoid paper jams To print photos from a PictBridge-compatible camera Use a PictBridge camera Chapter Set the copy paper size Use the copy featuresPaper type Suggested paper size settings Set the copy paper type Paper type Control panel settingTo set the paper size from the control panel To set the paper type from the control panel Increase copy speed or quality Change default copy settingsTo change the copy quality from the control panel Press Start Copy Black or Start Copy Color Copy a two-page black-and-white document To set default copy settings from the control panelMake multiple copies of the same original Copy a 10by 15cm 4by 6inch photo onto a full-size Make a 10by 15cm 4by 6inch borderless copy of a photo To copy a photo onto a full-size page from the control panel Resize an original to fit onto letter or A4paper Copy a legal-size document onto letter paper Resize an original using custom settingsTo resize a document from the control panel To set a custom size from the control panel To copy a blurred document Copy a faded originalCopy a document that has been faxed several times To copy an overexposed photo Enhance light areas of your copyPrepare a color iron-on transfer Stop copying Scan to an application Use the scan features To send a scan to an application Stop scanning Print from a software application Print from your computer To change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows users To stop a print job from the HP all-in-one To change all other print settingsStop a print job Print from your computer USA Fax setup Choose the right fax setup for your home or office Select your fax setup case You answered No to all Questions DSL serviceYou answered Yes to question Only Case a Separate fax line no voice calls received To set up your HP all-in-one with a separate fax line To set up your HP all-in-one with DSL Case B Set up your HP all-in-one with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up your HP all-in-one with a distinctive ring service To set up your HP all-in-one with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP all-in-one with voice mail Case G Fax line shared with PC modem no voice calls received To set up your HP all-in-one with a PC modem Case H Shared voice/fax line with PC modem Set up your HP all-in-one to a computer with one phone port Back view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Case I Shared voice/fax line with answering machine Back view of the HP all-in-one Set up your HP all-in-one to a computer with one phone port Back view of the HP all-in-one Set up your HP all-in-one to a computer with two phone ports Back view of the HP all-in-one Case K Shared voice/fax line with PC modem and voice mail Set up your HP all-in-one to a computer with one phone port Set up your HP all-in-one to a computer with two phone ports To test your fax setup from the control panel Test your fax setup Fax setup Fax setup Set up the HP all-in-one to receive faxes Use the fax featuresChoose the recommended answer mode for your setup Auto Answer Auto Answer light is on Auto Answer light is off Send a fax Set the answer modeSend a basic fax Press Start Fax Black Send a fax manually from a phone Enable fax confirmation Send a fax using speed dials Send a fax using redialSchedule a fax Press Redial/Pause Send a fax from memory Cancel a scheduled faxSend a fax using monitor dialing Receive a fax manually Receive a faxSet the number of rings before answering Poll to receive a fax Set the date and time Set the fax header Enter text and symbols Generate reports automatically Enter text using the keypad on the control panelPrint reports Create speed-dial entries Set up speed dialingGenerate reports manually Create group speed-dial entries Update speed-dial entries Change the fax resolution Change the fax resolution and lighter/darker settingsTo change the resolution from the control panel Delete speed-dial entries Set new default settings Change the lighter/darker settingSet fax options Set the paper size for received faxes Set tone or pulse dialing Adjust the volumeForward faxes to another number To forward faxes from the control panel To cancel forward faxes from the control panel Cancel fax forwardingChange the answer ring pattern distinctive ringing Redial a busy or unanswered number automatically Set automatic reduction for incoming faxes Set backup fax receptionTo set backup fax reception from the control panel To change the ECM setting from the control panel Use error correction modeFax speed setting Set the fax speed Fax over the Internet Reprint or delete the faxes in memoryTo set the fax speed from the control panel To reprint faxes in memory from the control panel To stop faxing from the control panel To cancel a number you are dialingStop faxing Get started Use HP Instant ShareOverview To send a scanned image from your HP all-in-one Send images using your HP all-in-one To use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows To use the HP Instant Share client application Open the HP Photo and Imaging Gallery To use the e-mail option within the HP Director 102 Order paper, transparency film, or other media Order suppliesOrder print cartridges Order other supplies Country/region Number for ordering Clean the glass Clean the HP all-in-oneTo clean the glass Maintain your HP all-in-one 106 Clean the exterior Clean the lid backing Print a self-test report Replace the print cartridges Work with print cartridgesHandle the print cartridges To replace the print cartridges User Guide 111 Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridge contacts Clean the print cartridgesTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Set the prompt delay time Change the device settingsRestore the factory defaults Set the scroll speed Before you call HP Support Troubleshooting information Hardware setup troubleshooting Setup troubleshootingMy HP all-in-one does not turn on Solution View the Readme file User Guide 121 Control panel display shows the wrong language Solution Incorrect type of paper is loaded in the input tray Solution HP all-in-one does not print User Guide 125 Red X appears on the USB connect prompt Software installation troubleshootingMinimum system checks screen appears Solution Some of the icons are missing in the HP Director Uninstall and reinstall the software Fax wizard does not start SolutionRegistration screen does not appear Windows only Solution To uninstall from a Windows computer, method To test your fax setup Fax setup troubleshootingTo uninstall from a Macintosh computer Fax connected to active telephone wall jack test failed Fax hardware test failed SolutionFax test failed Fax line condition test failed Solution Dial tone detection test failed Solution 134 User Guide 135 136 User Guide 137 138 Fax tones are recorded on my answering machine Solution To extend your phone cord Am having problems faxing over the Internet Solution Paper has jammed the HP all-in-one Solution Operational troubleshootingPaper troubleshooting Paper has jammed the automatic document feeder Solution To clean the rollers or separator pad Print cartridge troubleshooting Get an error message when I select Scan Picture Solution HP Image Zone troubleshootingGet an error message when I select Make Copies Solution Get an error message when I select Send a Fax To use device update Device updateDevice update Windows Device update Macintosh Get support and other information from the Internet Get HP support Call in North America during warranty User Guide 149 Call in Australia post-warranty User Guide 151 Prepare your HP all-in-one for shipment HP Quick Exchange Service Japan User Guide 153 154 Duration of limited warranty Warranty information Limitations of liability Extent of limited warrantyLimitations of warranty Local law Limited warranty information for EU countries/regions Hewlett-Packard Sverige AB Paper sizes Technical informationPaper-tray capacities Print margin specifications Print specifications Copy specifications Protecting the environment Ozone production Scan specifications Energy consumption Material safety data sheetsPaper use Plastics FCC statement User Guide 165 Geräuschemission Declaration of conformity European Economic Area Declaration of conformity Declaration of Conformity Index Symbols/Numerics ECM User Guide 171 172 User Guide 173 Q5800-90130