HP 6200 Fax setup troubleshooting, To uninstall from a Macintosh computer, To test your fax setup

Troubleshooting information

Chapter 15

To uninstall from a Windows computer, method 3

Note This is an alternate method if Uninstall Software is not available in the Windows Start menu.

1Run the HP Officejet 6200 series all-in-one software Setup program.

2Select Uninstall and follow the onscreen directions.

3Disconnect your HP all-in-one from your computer.

4Restart your computer.

Note It is important that you disconnect your HP all-in-one before restarting your computer. Do not connect the HP all-in-one to your computer until after you have reinstalled the software.

5Run the HP Officejet 6200 series all-in-one software Setup program again.

6Launch Reinstall.

7Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one.

To uninstall from a Macintosh computer

1Disconnect the HP all-in-one from your Macintosh.

2Double-click the Applications: HP All-in-One Software folder.

3Double-click HP Uninstaller. Follow the onscreen instructions.

4After the software is uninstalled, disconnect your HP all-in-one, and then restart your computer.

Note It is important that you disconnect your HP all-in-one before restarting your computer. Do not connect the HP all-in-one to your computer until after you have reinstalled the software.

5To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s CD-ROM drive.

6On the desktop, open the CD-ROM and then double-click HP all-in-one installer.

7Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP all-in-one. If your HP all-in-one is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

Tip This section contains only setup-related troubleshooting. For additional fax troubleshooting topics, such as problems with your printouts or slow fax reception, see the onscreen Troubleshooting Help that came with your HP Image Zone software.

If you are having faxing problems, you can print a fax test report to check the status of your HP all-in-one. The test will fail if your HP all-in-one is not set up properly for faxing. Perform this test after you have completed setting up your HP all-in-one for faxing.

To test your fax setup

1 Press Setup.

130 HP Officejet 6200 series all-in-one