6 ScannerSupport—Chapter
221700Series Color Mobile Computer User’sManual
Note: When selecting either the 1551E or the 1553Scanner or enabling
the scanner port for these scanners, the 700 Computer tries to communi-
cate with the attached scanner. If the scanner is not powered, if the c able is
not connected properly, the wrong cable is used, or if the scanner firmware
is older than 2.0, and the “Failed to save one or more settings” message
appears, then this stepfailed.
This process can take time as the terminal is going through a grou p of
RS-232 settings to communicate with the scanner. Afte r successful com-
municated with the scanner (about eight beeps are generated), it initializes
the scanner with the 700 Computer’s current settings. This pr ocess might
generate a series of beepspending on the firmware version installed in the
scanner. These beepsare suppressed in firmware versions 2.08 or greater.
Troubleshootingthe 1551E/1553 Tethered Scanner
Do the following to troubleshoot your 1551/1553 Tethered Scanner:
1Ensure the correct cable is used for the scanner on the tethered scanner
port. Note the 700 Computer cannot supply power to the scanner.
2Perform a quick testto determine whether the connection is good.
Temporary select the scanner model as “ASCII,” then enable the scan-
ner port state. Go to a command prompt or a notepad and scan a data
label. If a label is wedged into the command prompt or note pad, then
the connection is good.
3If step 2 passes, reset the scanner configurations to their defaults (scan
the Reset Factory Defaultslabel on the next page) to prevent miscom-
munication, then reenable the scanner port state.
4If step 2 fails, thenthe firmware installed in the tethered scanner may be
older than version 2.0. Upgrade your scanner firmware.
Reset Factory Defaults
Scan the EasySetsoftware bar code label “Reset Factory Default” to restore
all of your scanner’s configurations to their factor y defaults. When this
command label is scanned, reinitialize the tethered scanner ( such as disable
the scanner port state, then enable it) on the 700 Computer. Otherwi se,
the online configuration and scanning on the 700 Computer are not func-
tional. In general, scan this label only to initially reset the scanner.
Do not scan EasySet command labels to change the following settings:
SSymbologies code mark SCode 128, EAN29 Identifier
SPreamble and Postamble SEnable/Disable symbologies
SSymbology ID transmit option
In some cases, scanning EasySet Command labels cause the current setting
on the user interface to be out of sync with the scanner settings. However,
in some cases, scanning these labels does corrupt scanned data.
The “Open COMx error: 0x00000037” message appears if the COM port
cannot open due to another application using the port. Disable that ap-
plicationto free up the COM1 port before you can enable the scanner.“x”
istheCOMportnumber,suchas1,2,or3.