12
Troubleshooting
If a printing error occurs, the “Caution” indicator lights up and the message “Check Printer Mode” appears in the machine’s display. In this case, press the [Printer] key to display the Printer mode screen.
The main error messages that appear in the Printer mode screen are de- scribed below.
Error message | Cause | Remedy |
PAPER SIZE ERROR | The size of paper specified | Pull open the paper drawer |
| with the printer driver is differ- | with the size error, and then |
| ent from the size of paper | close it again. Check if a cus- |
| loaded in the paper drawer. | tom paper size has been en- |
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| tered, and correct the paper |
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| size from Utility mode. |
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NO SUITABLE PAPER | “Auto” is selected in the “Pa- | Load paper of the specified |
| per Source” list in the printer | size into a paper drawer. |
| driver, but paper of the speci- |
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| fied size is not loaded. |
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INCORRECT PAPER SIZE | Paper of the size specified in | Change the paper size from |
| the printer driver is not loaded | Utility mode, and then load pa- |
| in the specified paper drawer. | per of the appropriate size into |
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| a paper drawer. |
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| If the multi bypass tray (op- |
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| tional) is used for printing, |
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| printing begins when the ap- |
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| propriate paper is loaded. |
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PAPER EMPTY | Either no paper is loaded in | Load paper of the specified |
| the specified paper drawer or | size into the specified paper |
| the specified paper drawer is | drawer. |
| not installed on the machine. |
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MEDIA TYPE ERROR | Paper of the type specified in | Load the appropriate paper |
| the printer driver is not loaded | into a paper drawer, and then |
| in the specified paper drawer. | change the paper type from |
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| Utility mode. |
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| If the multi bypass tray (op- |
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| tional) is used for printing, |
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| printing begins when the ap- |
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| propriate paper is loaded. |
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MEMORY NEAR FULL | The image data received from | Press any key. |
| the computer has exceeded | Turn the machine off, then on |
| the capacity of the memory. | again. |
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SECUREPRINT IS NOT | Since the expanded memory | The job is cancelled. |
AVAILABLE | unit is not installed, the “Se- |
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| cure Print” setting cannot be |
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| selected. |
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NOT ACCEPTED | Since the secure print pass- | Type in the correct password. |
PASSWORD | word is incorrect, the docu- |
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| ment cannot be printed. |
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