12
Troubleshooting
Problem | Cause | Remedy | Page refer- |
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Transmission is pos- | The recipient’s terminal is | Change the size, resolution | p. |
sible, but the image | not able to handle the sent | and compression encoding | p. |
cannot be outputted | image. | method so that they are |
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at the recipient’s ter- |
| supported by the recipi- |
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minal or computer. |
| ent’s terminal, and then try |
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| sending the data again. |
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| The document was sent | With some | p. |
| with no text inserted. | tions, if an |
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| is received containing no |
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| text and only an attached |
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| file, it may not be possible |
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| to open the attached file. |
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| Therefore, text should be |
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| inserted into the document |
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| that is sent. |
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PageScope Web Connection |
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Problem | Cause | Remedy | Page refer- | |
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| ence | |
A connection to Pag- | The IP address for the de- | Specify the IP address. | p. | |
eScope Web Con- | vice is not specified cor- |
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nection cannot be | rectly. |
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established. |
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The URL setting in the Web | In the “Address” box, type | p. | ||
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| browser is incorrect. | the IP address of the spec- |
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| ified device. |
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| The settings in the Web | Even though the device |
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| browser are incorrect. | can be accessed, certain |
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| settings must be specified |
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| according to the network |
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| configuration in order to |
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| establish a connection. For |
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| details, contact your net- |
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| work administrator. |
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| If proxy settings are speci- | Use the proxy settings in | — | |
| fied with the browser and | the browser to add the IP |
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| the IP address of this copi- | address of this copier to |
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| er cannot be recognized by | the list of exceptions that |
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| the proxy server, the Page- | the proxy server will not |
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| Scope Web Connection | use. |
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| window cannot be dis- |
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| played. |
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| The LAN cable is damaged. | Replace the LAN cable. | — | |
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The text in the win- | The browser is too small. | Increase the size of the | — | |
dow is disorganized. |
| browser. |
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| An appropriate font size is | Specify an appropriate font | — | |
| not selected. | size for the computer and |
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| in the browser. |
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“·” appears in the | Depending on the browser, | — | — | |
window. | this character may appear. |
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