Konica Minolta 211, 163, 181 manual Troubleshooting, Main error messages and their remedies

Troubleshooting

12 Troubleshooting

12

This chapter provides details on the causes for error messages to appear and the various operations to correct the problem.

12.1Main error messages and their remedies

Message	Cause	Remedy
COMMUNICATION ERROR	Communication with the serv-	Check the transmission/re-
XXXX server	er is not possible because of	ception results report.
	some problem in the machine	Consult with the network ad-
	or the condition of the net-	ministrator.
	work or server.
CANNOT CONNECT	A connection to the server	Check that the Ethernet cable
XXXX server	cannot be established.	is correctly connected. (See
		p. 1-12.)Check the parame-
		ters settings on the “E-MAIL
		SETTING 1”, “E-MAIL SET-
		TING 2” and “NETWORK
		SETTING” menus. Consult
		with the network administra-
		tor.
CANNOT GET IP	The IP address could not be	Consult with the network ad-
XXXX server	assigned by the DNS or DHCP	ministrator.
	server.
DISCONNECT	The connection to the server	Consult with the network ad-
XXXX server	was cut.	ministrator.
WRONG PASSWORD	The password is incorrect, so	For the POP3 server, check
XXXX server	the machine could not log on	the settings on the “E-MAIL
	to the server.	SETTING 2” menu. Consult
		with the network administra-
		tor.
MEM. FULL/TX CANCEL	While sending e-mail, the size	Retrieve the transmission data
	of the image data has exceed-	stored in the memory.
	ed the capacity of the memo-
	ry.
MEMORY FILE FULL	While sending e-mail, the	Retrieve the transmission data
	maximum number of stored	stored in the memory.
	files was used.
SERVER MEMORY FUL	The memory of the SMTP	Consult with the network ad-
SMTP Server	server has become full while	ministrator.
	sending e-mail.
FTP SERVER ERROR	While uploading scan data,	Consult with the network ad-
	the data could not be correct-	ministrator.
	ly uploaded to the FTP server.

IC-206 12-1