vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action |
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Could not establish drive parameters. | 1. Reseat the following components, depending on | |||
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| the server model: | ||
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| v | ||
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| a. | Hard disk drive |
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| b. Hard disk drive cable | |
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| c. | SAS/SATA controller cable |
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| d. | SAS/SATA controller |
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| v | ||
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| a. | Hard disk drive |
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| b. Hard disk drive cable | |
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| 2. Replace the following components one at a time, | ||
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| depending on the server model, in the order | ||
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| shown, restarting the server each time: | ||
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| v | ||
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| a. | Hard disk drive |
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| b. | SAS/SATA controller cable |
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| c. | SAS/SATA backplane |
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| d. | SAS/SATA controller |
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| v | ||
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| a. | Hard disk drive |
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| b. Hard disk drive cable | |
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| 3. (Trained service technician only) Replace the | ||
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| system board. | ||
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Failed keyboard test. | 1. Reseat the keyboard cable. | |||
| Note: After installing a USB keyboard, you | |||
| 2. Replace the following components one at a time, | |||
| might have to use the Configuration/Setup | |||
| in the order shown, restarting the server each | |||
| Utility program to enable keyboardless | |||
| time: |
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| operation and prevent the POST error |
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| a. | Keyboard | ||
| message 301 from being displayed during | |||
| startup. | b. (Trained service technician only) System | ||
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| board | |
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Failed mouse test. | 1. Reseat the mouse cable. | |||
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| 2. Replace the following components one at a time, | ||
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| in the order shown, restarting the server each | ||
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| time: |
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| a. | Mouse | |
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| b. (Trained service technician only) System | ||
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| board | |
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