Lenovo TD100X manual Calling Lenovo for service

Calling Lenovo for service

See “Getting help and technical assistance” on page 217 for information about calling Lenovo for service.

When you call for service, have as much of the following information available as possible:

vMachine type and model

vMicroprocessor and hard disk drive upgrades

vFailure symptoms

–Does the server fail the diagnostic programs? If so, what are the error codes?

–What occurs? When? Where?

–Is the failure repeatable?

–Has the current server configuration ever worked?

–What changes, if any, were made before it failed?

–Is this the original reported failure, or has this failure been reported before?

vDiagnostic program type and version level

vHardware configuration (print screen of the system summary)

vBIOS code level

vOperating-system type and version level

You can solve some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers:

vMachine type and model

vBIOS level

vAdapters and attachments, in the same locations

vAddress jumpers, terminators, and cabling

vSoftware versions and levels

vMemory amount, type and configuration

vDiagnostic program type and version level

vConfiguration option settings

vOperating-system control-file setup

216ThinkServer TD100 and TD100x: Hardware Maintenance Manual