Calling Lenovo for service
See “Getting help and technical assistance” on page 217 for information about calling Lenovo for service.
When you call for service, have as much of the following information available as possible:
vMachine type and model
vMicroprocessor and hard disk drive upgrades
vFailure symptoms
–Does the server fail the diagnostic programs? If so, what are the error codes?
–What occurs? When? Where?
–Is the failure repeatable?
–Has the current server configuration ever worked?
–What changes, if any, were made before it failed?
–Is this the original reported failure, or has this failure been reported before?
vDiagnostic program type and version level
vHardware configuration (print screen of the system summary)
vBIOS code level
v
You can solve some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers:
vMachine type and model
vBIOS level
vAdapters and attachments, in the same locations
vAddress jumpers, terminators, and cabling
vSoftware versions and levels
vMemory amount, type and configuration
vDiagnostic program type and version level
vConfiguration option settings
v
