Lenovo TD100X manual Getting help and technical assistance

Performing the checkout procedure	.	.	. . . . 171
Checkpoint codes (trained service technicians only)	.	.	. . . . 171
Troubleshooting tables	.	.	.	.	.	.	172
CD or DVD drive problems	.	.	.	.	.	.	172

Diskette drive problems . . . . . . . . . . . . . . . . . . . . 173 General problems . . . . . . . . . . . . . . . . . . . . . . 174 Hard disk drive problems. . . . . . . . . . . . . . . . . . . . 174 Intermittent problems . . . . . . . . . . . . . . . . . . . . . 175 Keyboard, mouse, or pointing-device problems. . . . . . . . . . . . 175 Memory problems . . . . . . . . . . . . . . . . . . . . . . 177 Microprocessor problems. . . . . . . . . . . . . . . . . . . . 178

Monitor or video problems	. . . . . . . . .	. . . . . . . . .	.	178
Optional-device problems	. . . . . . . . .	. . . . . . . . .	.	181
Power problems . . . .	. . . . . . . . .	. . . . . . . . .	.	182
Serial port problems . .	. . . . . . . . .	. . . . . . . . .	.	183

ServerGuide problems. . . . . . . . . . . . . . . . . . . . . 184 Software problems . . . . . . . . . . . . . . . . . . . . . . 184

Universal Serial Bus (USB) port problems . .	.	. . . . . . . . .	.	185
Error LEDs	. . . . . . . . . . . 186
Power-supply LEDs. . . . . . . . . . . . . . . . . . . . . . . 187
Diagnostic programs, messages, and error codes	.	. . . . . . . . .	.	189
Running the diagnostic programs	.	. . . . . . . . .	.	189
Diagnostic text messages	.	. . . . . . . . .	.	190
Viewing the test log	.	. . . . . . . . .	.	190
Diagnostic error codes	.	. . . . . . . . .	.	191
Recovering from a BIOS update failure . . . .	.	. . . . . . . . .	.	203

System-error log messages . . . . . . . . . . . . . . . . . . . . 205
Solving SCSI problems	. . . . . . . .	.	.	. . .	.	.	213
Solving power problems	. . . . . . . .	.	.	. . .	.	.	213

Solving Ethernet controller problems . . . . . . . . . . . . . . . . 214 Solving undetermined problems . . . . . . . . . . . . . . . . . . 215

Calling Lenovo for service	. . . . . . .	. .	.	216
Getting help and technical assistance	. . . . . . .	. .	.	217
Before you call	. . . . . . .	. .	.	217

Using the documentation . . . . . . . . . . . . . . . . . . . . . 217

Getting help and information from the World Wide Web	. . . .	. . .	.	.	217
Calling for service	. . . .	. . .	.	.	218

Using other services	. . . . . . . . .	.	.	.	218
Purchasing additional services	. . . . . . . . .	.	.	.	219

Lenovo Taiwan product service . . . . . . . . . . . . . . . . . . 219

Appendix. Notices . . . . . . . . . . . . . . . . . . . . . . . 221 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 222

Important notes	.	.	222
Waste electrical and electronic equipment (WEEE) notices	.	.	223
Battery return program	.	.	224
Electronic emissions notices	.	.	225
Federal Communications Commission (FCC) statement	.	.	225
Industry Canada Class A emission compliance statement	.	.	226
Avis de conformité à la réglementation d'Industrie Canada	.	.	226
Australia and New Zealand Class A statement	.	.	226
United Kingdom telecommunications safety requirement	.	.	226
European Union EMC Directive conformance statement	.	.	226
German Class A compliance statement	.	.	226
Japanese Voluntary Control Council for Interference (VCCI) statement			227

Contents v