Lenovo TD100X manual ServerGuide problems, Software problems, The ServerGuide Setup and

ServerGuide problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
The ServerGuide™ Setup and	v Make sure that the server supports the ServerGuide program and has a
Installation CD will not start.	startable (bootable) CD or DVD drive.
	v If the startup (boot) sequence settings have been changed, make sure that the
	CD or DVD drive is first in the startup sequence.
	v If more than one CD or DVD drive is installed, make sure that only one drive is
	set as the primary drive. Start the CD from the primary drive.
The ServeRAID program cannot	v Make sure that there are no duplicate IRQ assignments.
view all installed drives, or the	v Make sure that the hard disk drive is connected correctly.
operating system cannot be
installed.
The operating-system	Make more space available on the hard disk.
installation program
continuously loops.
The ServerGuide program will	Make sure that the operating-system CD is supported by the ServerGuide program.
not start the operating-system	See the ServerGuide Setup and Installation CD label for a list of supported
CD.	operating-system versions.
The operating system cannot be	Make sure that the operating system is supported on the server. If the operating
installed; the option is not	system is supported, no logical drive is defined (RAID servers). Run the
available.	ServerGuide program and make sure that setup is complete.

Software problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
You suspect a software	1.	To determine whether the problem is caused by the software, make sure that:
problem.
		v The server has the minimum memory that is needed to use the software. For
		memory requirements, see the information that comes with the software. If
		you have just installed an adapter or memory, the server might have a
		memory-address conflict.
		v The software is designed to operate on the server.
		v Other software works on the server.
		v The software works on another server.
	2.	If you received any error messages when using the software, see the
		information that comes with the software for a description of the messages and
		suggested solutions to the problem.
	3.	Contact your place of purchase of the software.

184ThinkServer TD100 and TD100x: Hardware Maintenance Manual