vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

 

 

 

00019502

Processor 2 is not functioning; check VRM

1.

(Trained service technician only) Reseat

 

and processor LEDs.

 

 

microprocessor 2.

 

 

 

 

 

2.

Replace the following components one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a. (Trained service technician only)

 

 

 

Microprocessor 2

 

 

 

b. (Trained service technician only) System

 

 

 

board

 

 

 

 

00019701

Processor 1 failed the built-in self-test

1.

(Trained service technician only) Reseat

 

(BIST).

 

 

microprocessor 1. If two microprocessors are

 

 

 

 

 

 

installed, remove microprocessor 1 and replace it

 

 

 

with microprocessor 2 to determine if the

 

 

 

microprocessor or the system board failed.

 

 

2.

Replace the following components one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a. (Trained service technician only)

 

 

 

Microprocessor 1

 

 

 

b. (Trained service technician only) System

 

 

 

board

 

 

 

 

00019702

Processor 2 failed the built-in self-test

1.

(Trained service technician only) Reseat

 

(BIST).

 

 

microprocessor 2.

 

 

 

 

 

2.

Replace the following components one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a. (Trained service technician only)

 

 

 

Microprocessor 2

 

 

 

b. (Trained service technician only) System

 

 

 

board

 

 

 

 

01298001

No update data for processor 1.

1.

Make sure that all microprocessors have the

 

 

 

 

 

same cache size (see “Using the

 

 

 

Configuration/Setup Utility program” on page 16.

 

 

2.

Update the BIOS code (see “Updating the

 

 

 

firmware” on page 15).

 

 

3.

(Trained service technician only) Reseat

 

 

 

microprocessor 1.

 

 

4.

(Trained service technician only) Replace

 

 

 

microprocessor 1.

 

 

 

 

166ThinkServer TD100 and TD100x: Hardware Maintenance Manual

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Lenovo TD100X manual Bist