vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action |
|
|
|
|
|
1962 | A hard disk drive does not contain a valid | 1. Make sure that a bootable operating system is | |
| boot sector. | ||
| installed. | ||
|
| ||
|
| 2. Run the hard disk drive diagnostic tests. | |
|
| 3. Reseat the following components, depending on | |
|
| the server model: | |
|
| v | |
|
| a. | Hard disk drive |
|
| b. Hard disk drive cable | |
|
| c. | Optional adapter cable |
|
| d. | SAS/SATA backplane |
|
| v | |
|
| a. | Hard disk drive |
|
| b. Hard disk drive cable | |
|
| c. | Optional adapter cable |
|
| d. | SATA backplate |
|
| 4. Replace the following components one at a time, | |
|
| depending on the server model, in the order | |
|
| shown, restarting the server each time: | |
|
| v | |
|
| a. | Hard disk drive |
|
| b. Hard disk drive cable | |
|
| c. | Optional adapter cable |
|
| d. | SAS/SATA backplane |
|
| v | |
|
| a. | Hard disk drive |
|
| b. Hard disk drive cable | |
|
| c. | Optional adapter cable |
|
| d. | SATA backplate |
|
| 5. (Trained service technician only) Replace the | |
|
| system board. | |
|
|
|
|
2462 | Video configuration error occurred. | 1. Reseat the video adapter, if one is installed. | |
|
| ||
|
| 2. (Trained service technician only) Replace the | |
|
| system board. | |
|
|
|
|
