vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action | |
|
|
| |
Core system: failed/CMOS checksum failed. | Load the BIOS default settings by using the | ||
|
| Configuration/Setup Utility program, and run the test | |
|
| again (see “Using the Configuration/Setup Utility | |
|
| program” on page 16). | |
|
|
|
|
Failed video test. | 1. | Reseat the video adapter, if one is installed. | |
|
| ||
|
| 2. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
Failed COM1 serial port test. | 1. | Check the loopback plug that is connected to the | |
|
| ||
|
|
| externalized serial port. |
|
| 2. | Check the cable from the externalized serial port |
|
|
| to the system board. |
|
| 3. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
| |
Failed USB test. | (Trained service technician only) Replace the system | ||
|
| board. | |
|
|
|
|
Remote Supervisor Adapter II SlimLine | 1. | If a Remote Supervisor Adapter II SlimLine is | |
| installed or USB device connected during | ||
|
| installed as an option, remove it and run the test | |
| USB test. |
| |
|
| again. | |
|
|
| |
|
| 2. | Remove all USB devices and run the test again. |
|
| 3. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
Failed PCI Interface test. | 1. | Reseat the PCI, | |
|
| ||
|
| 2. | Replace the following components one at a time, |
|
|
| in the order shown, restarting the server each |
|
|
| time: |
|
|
| a. Adapter |
|
|
| b. (Trained service technician only) System |
|
|
| board |
|
|
|
|
Communication Error. | 1. | Update the microcode for the Serial Attached | |
|
| ||
|
|
| SCSI (SAS)/SATA controller (see “Updating the |
|
|
| firmware” on page 15). |
|
| 2. | Update the BIOS code (see “Updating the |
|
|
| firmware” on page 15). |
|
| 3. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
A SAS/SATA Channel Error. | 1. | Update the microcode for the onboard Serial | |
|
| ||
|
|
| Attached SCSI (SAS)/SATA controller (see |
|
|
| “Updating the firmware” on page 15). |
|
| 2. | Update the BIOS code (see “Updating the |
|
|
| firmware” on page 15). |
|
| 3. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|