Polycom RealPresence DMA 7000 System
Page
 Contents
 System Security
Local Cluster Configuration
 Device Management
 Integrations with Other Systems 152
MCU Management
 Conference Manager Configuration
Call Server Configuration
Superclustering
 Site Topology 278
 Users and Groups
System Management and Maintenance
 Contents
 Contents
Page
 Polycom RealPresence DMA System Snmp Support
System Reports
 419
 Introduction to the Polycom RealPresence DMA System
Polycom RealPresence DMA System’s Primary Functions
Conference Manager
 RealPresence Platform API
Call Server
 SVC Conferencing Support
 Two-server Cluster Configuration
Polycom RealPresence DMA System’s Three Configurations
 Single-server Configuration
 System Capabilities and Constraints
 System Port Usage
Port Protocol Description
Embedded DNS on
 Send Usage Data on
 Polycom Solution Support
Accessing the Polycom RealPresence DMA System
Working in the Polycom RealPresence DMA System
 Settings Dialog Box
Menu/Icon Admin Provisioner Auditor
Field Input Requirements
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 License Information
Open Source Software
Modifying Open Source Code
To replace an Lgpl library with your modified version
 Confirming configuration
System configuration
 Additional DNS Records for SIP Proxy
 Additional DNS Records for the H.323 Gatekeeper
Additional DNS Records for the Optional Embedded DNS Feature
 Verify That DNS Is Working for All Addresses
License the Polycom RealPresence DMA System
 Set Up Signaling
License the RealPresence DMA System, Appliance Edition
License the RealPresence DMA System, Virtual Edition
 Set Up Security
 Set Up MCUs
 Connect to Microsoft Active Directory
 Set Up Conference Templates
 Test the System
 How Certificates Work
Security Certificates Overview
 DER
 System Security
 Frequently Asked Questions
 Column Description
Certificate Settings
 Certificate Information Dialog Box
Certificate Signing Request Dialog Box
Field Description
 Add Certificates Dialog Box
Certificate Details Dialog Box
Section Description
 Install a Certificate Authority’s Certificate
Certificate Procedures
To install a certificate for a trusted root CA
Go to Admin Local Cluster Certificates
 Actions list, select Add Certificates
To create a certificate signing request
Actions list, select Display Details
Actions list, select Create Certificate Signing Request
 Install a Certificate in the RealPresence DMA System
 To remove a Trusted Root CA’s certificate
Remove a Certificate from the RealPresence DMA System
 Actions list, select Delete Certificate
Security Settings
 Field Description Maximum security
High security
Custom security
 Servers, not to allow ongoing use of unencrypted connections
 Subscribing endpoints are conference participants
 Go to Admin Local Cluster Security Settings
To change the security settings
 On the Troubleshooting Utilities menu, Top is removed
Consequences of Enabling Maximum Security Mode
 System Security
 Login Policy Settings
 Field Description Password Management
Local Password
Password Complexity
Session
 Unlimited
Local User Account
Field Description Account Lockout
Account Inactivity
 Access Policy Settings
Banner
Custom
 To reset system passwords
Reset System Passwords
 Wait a few minutes to log back in. See also
 Network Settings
Local Cluster Configuration
 Field Description
 Dhcp
Server
 Settings
Field Description Shared Management Network
Turn on Auto-negotiation or set Speed and Duplex manually
 General System Network
Shared Signaling Network
 IPv6address%eth0
Routing Configuration Dialog Box
 Time Settings
 Licenses for the Appliance Edition
Licenses
Field Description Active License
Activation Keys
 Licenses for the Virtual Edition
Cluster Network Settings
DMA Host
Licensing Server
 SIP Signaling
Signaling Settings
 Device Authentication
SIP Device Authentication
Untrusted SIP Call Handling Configuration
 Field Description Settings
Signaling Settings Fields
 SIP Settings
 Field
Add Guest Port Dialog Box
 Edit Guest Port Dialog Box
 Prefix number for this entry
Add Guest Prefix Dialog Box
 Edit Guest Prefix Dialog Box
 Logging Settings
 Alerting Settings
Local Cluster Configuration Procedures
Alert ID Threshold Condition Description
 To request a software activation key code for each server
Add Licenses
Select Product Activation
Click Generate
 To configure signaling
Configure Signaling
Go to Admin Local Cluster Licenses
Go to Admin Local Cluster Signaling Settings
 Under Unauthorized prefixes, click Add
Under Unauthorized ports, click Add
 Configure Logging
To configure logging
Automatically Send Usage Data
 Enable or Disable Automatic Data Collection
See the Collected Data
To see the collected data
 Active Calls
Device Management
 Call Details Dialog Box
 Tab/Field/Column Description Call Info
 Tab/Field/Column Description Bandwidth
On the Call Server Settings
Call Events
Subscription Events
 Endpoints
Tab/Field/Column Description Property Changes
QoS
 Registration policy script see Registration Policy on
 Server Settings on
Command Description
Registration Policy on
 Registrations
Names/Aliases in a Mixed H.323 and SIP Environment
 Device Management
 Add Endpoint Dialog Box
 Edit Device Dialog Box
 Edit Devices Dialog Box
 Add Alias Dialog Box
Edit Alias Dialog Box
Associate User Dialog Box
 Site Link Statistics
Site Statistics
 External Gatekeeper
 Column Description External Gatekeeper
Add External Gatekeeper Dialog Box
 Authentication Mode
Edit External Gatekeeper Dialog Box
Postliminary
 This script to open the Script Debugging Dialog Box for
 Add External SIP Peer Dialog Box
External SIP Peer
 UDP
Field Description External SIP Peer
 Domain List
 Field Description Postliminary
Authentication
Temporarily select Use customized script
To header options
 Lync Integration
Scheduled conferences is checked
External Registration
 Edit External SIP Peer Dialog Box
 Host/domain name
 Field Description Domain List
 Field Description Authentication
 To Header Format Options
SIP Peer Postliminary Output Format Options
 Request-URI Header Format Options
Default To header for Microsoft. Equivalent to template
 Default Request-URI for Microsoft. Equivalent to template
Free Form Template Variables
Variable Description
 To Header and Request-URI Header Examples
Add Authentication Dialog Box
Original To Header Template Result
Original Request-URI Header Template Result
 Add Outbound Registration Dialog Box
Edit Authentication Dialog Box
 Template Variables on
Edit Outbound Registration Dialog Box
 External H.323 SBC
 Device Management on Edit External H.323 SBC Dialog Box on
 Column Description External H.323 SBC
Add External H.323 SBC Dialog Box
 Edit External H.323 SBC Dialog Box
 MCUs
MCU Management
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 See SVC Conferencing Support on
 On page 234. It can register again
 Add MCU Dialog Box
 Field Description External MCU
 Prefix Dialog Box on
 Profile. See Isdn Gateway Selection Process on
Gateway Dialing Prefix Dialog Box on page 272. In this case,
 Edit MCU Dialog Box
Field Description Gateway Profiles
Media IP Addresses
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 Direct dial-in prefixsession profile
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 Edit Session Profile Dialog Box
Add Session Profile Dialog Box
 Isdn Gateway Selection Process
MCU Procedures
To view information about an MCU
To add an MCU
 To edit an MCU
 To delete an MCU
 MCU Pools
 Add MCU Pool Dialog Box
Command
Edit MCU Pool Dialog Box
Column
 To add an MCU Pool
MCU Pool Procedures
To edit an MCU Pool
To delete an MCU Pool
 MCU Pool Orders
 Add MCU Pool Order Dialog Box
 MCU Selection Process
Edit MCU Pool Order Dialog Box
 MCU Availability and Reliability Tracking
 24%
 To view the MCU Pool Orders list
MCU Pool Order Procedures
To add an MCU Pool Order
To edit an MCU Pool Order
 To delete an MCU Pool Order
 Microsoft Active Directory Integration
Integrations with Other Systems
 Microsoft Active Directory
Connection Status
Report
 Report report
Users Report
Active Directory Connection
 Understanding Base DN on
 Enterprise Chairperson and Conference Passcode Generation
Field Description Enterprise Conference Room ID Generation
 To integrate with Active Directory
Active Directory Integration Procedure
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 Integrations with Other Systems
 Understanding Base DN
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 Adding Passcodes for Enterprise Users
 About the System’s Directory Queries
When you click Update on the Microsoft Active Directory
 User Search
Group Search
Global Group Membership Search
 Attribute Replication Search
Configurable Attribute Domain Search
 Domain Search
Service Account Search
 Microsoft Lync 2013 Integration
Lync 2010 vs. Lync 2013 Integration
Scheduled Conferences
 Lync and non-Lync Endpoint Collaboration
Automatic Contact Creation and Configuration
 Lync 2010 and 2013 Client / Server Feature Support
Considerations and Requirements for Lync 2013 Integration
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 Required Information
Integrate RealPresence DMA and Lync
 Install Certificates for the Lync Server
Enable Windows Remote Shell
Synchronize Lync Server and RealPresence DMA System Time
Add the Lync Pool as an External SIP Peer
 To enable the Dial by Lync conference ID dial rule
Enable the Dial by Lync Conference ID Dial Rule
 Configure System-wide Presence and Contact Creation Settings
 Diagnose Presence Problems
Optional Edit Presence settings for Groups or Specific VMRs
Add the RealPresence DMA System to the Lync Topology
 Microsoft Exchange Server Integration
 Microsoft Exchange Server
 Exchange Server Integration Procedure
 Resource Management System Integration
Page
 Resource Management System
 Join Resource Management System Dialog Box
Resource Management System Integration Procedures
 To integrate with a resource management system
 Juniper Networks SRC
Juniper Networks SRC Integration
 To configure SRC integration
Juniper Networks SRC Integration Procedure
 Conference Settings
Conference Manager Configuration
 Conference Manager Configuration
 Create Polycom conference contacts check box is enabled
Contacts presence settings below
Presence Publishing
Field Maximum Polycom conference contacts to publish
 Default Polycom conference contacts presence settings
To specify conference settings
Go to Admin Conference Manager Conference Settings
 Select Publish presence for Polycom conference contacts
Remove Contacts from Active Directory Dialog Box
 Conference Templates
Two Types of Templates
Standalone Templates
 Template Priority
 About Conference IVR Services
 Cascading for Bandwidth
About Cascading
 Cascading for Size
 Conference Templates List
 RMX General Settings
Field Description Common Settings
Add Conference Template Dialog Box
See Two Types of Templates on
 Video streams from each device to each device
 Field Description
 LPR
 RMX Gathering Settings
  Conference mode is set to AVC only
Video switching is selected
Field Description RMX Video Quality
 TIP compatibility is set to either None or Video Only
 RMX Video Settings
Telepresence mode is Yes
Optimized
 RMX Skins
RMX Audio Settings
 Field Description RMX Conference IVR
See Shared Number Dialing on
RMX Recording
 Cisco Codian
 Edit Conference Template Dialog Box
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 Field Description
 LPR
 RMX Gathering Settings
 Field Description RMX Video Quality
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 Field Description RMX Conference IVR
 Cisco Codian
 Go to Admin Conference Manager Conference Templates
Conference Templates Procedures
Select Layout Dialog Box
To select a video frames layout
 To edit a conference template
Click the RMX General Settings tab
To change a conference template’s priority
To delete a conference template
 IVR Prompt Sets
 Prompt File Name Prompt Text
 Shared Number Dialing
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 Field Description
 Add Virtual Entry Queue Dialog Box
 Edit Virtual Entry Queue Dialog Box
Add Direct Dial Virtual Entry Queue Dialog Box
 Edit Direct Dial Virtual Entry Queue Dialog Box
 About Superclustering
Superclustering
 RealPresence DMAs
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 Following table describes the fields on
 Join Supercluster Dialog Box
Supercluster Procedures
To create or join a supercluster
Go to Network RealPresence DMAs
 Actions list, click Join Supercluster
 Actions list, select Remove from Supercluster
To remove a cluster from the supercluster
 About the Call Server Capabilities
Call Server Configuration
 Call Server Settings
Field Description General Settings
Modifications on
 Call Server Configuration
 See External Gatekeeper on
 Domains
Gatekeeper Blacklist Settings
 Mycompany domains, this would not match eng.mycompany.com
 Dial Rules
 Test Dial Rules Dialog Box
 Callersipuri
Default Dial Plan and Suggestions for Modifications
 Edit Site Dialog Box on
Rule Effect
 H323xxxx@enterprisepartner.com
 Field Dial Rule
Add Dial Rule Dialog Box
 Block Blocks the call Resolve to IP address
Field Description Preliminary
 Conference template
Conference template configured in Admin Conference Manager
Available SIP peers / Selected SIP peers selection area
 a Type of Microsoft
 Resolve to external address
 Field Description Dial Rule
Edit Dial Rule Dialog Box
 Block Blocks the call Resolve to IP address
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 Variable Initial value
Preliminary/Postliminary Scripting
 Callersitearea
 Dial Rule Action Output SIP Headers
Usage example
 Script Debugging Dialog Box for Preliminaries/Postliminaries
 Sample Preliminary and Postliminary Scripts
 Strip Prefix SIP
 Dialstring = Callersitecountrycode + Dialstring
 Site Based Numeric Nicknames SIP
Hunt Groups
 Add Hunt Group Dialog Box
Field Description General Info
Hunt Group Members
 Edit Hunt Group Dialog Box
 Inbound Authentication
Device Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
 Field Description Inbound Authentication
 Edit Device Authentication Dialog Box
Add Device Authentication Dialog Box
Field Description Shared Outbound Authentication
Field Description Device Authentication
 Registration Policy
 Noncompliant
Registration Policy Scripting
 Epdefinedincma
 EPISIPV4
 Sample Registration Policy Scripts
Script Debugging Dialog Box for Registration Policy Scripts
 If EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant
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 Prefix Service
 Add Simplified Isdn Gateway Dialing Prefix Dialog Box
 Edit Simplified Isdn Gateway Dialing Prefix Dialog Box
Edit Vertical Service Code Dialog Box
 Embedded DNS
 Following table describes the fields on the Embedded DNS
To enable DNS publishing
 To configure history record retention
History Retention Settings
Record Type Retention Limit When Limit Is Reached
Number of Records Purged
 Call Server Configuration on
 About Site Topology
Site Topology
 Sites
 Site Topology
 Field Site Info Description
Site Information Dialog Box
Device Types
Subnets
 Bandwidth Settings
Field Description General Info General Settings
Territory Settings
Add Site Dialog Box
 Isdn Outbound Dialing
Field Description Isdn Number Assignment
 Isdn Range Assignment for did dialing method
Isdn Range Assignment for gateway extension dialing method
Routing
 SIP Routing
Edit Site Dialog Box
 Field Description General Info General Settings
 Field Description Isdn Number Assignment
 Field Description
 Add Subnet Dialog Box
 Edit Subnet Dialog Box
 Site Links
 Edit Site Link Dialog Box
Add Site Link Dialog Box
 Add Site-to-Site Exclusion Wizard
Site-to-Site Exclusions
To add a site-to-site exclusion
Go to Network Site Topology Site-to-Site Exclusions
 Column/Section Description
Territories
 Territory Summary pane
Add Territory Dialog Box
Associated Sites pane
Field Description Territory Info
 Edit Territory Dialog Box
 Network Clouds
Add Network Cloud Dialog Box
Field Cloud Info
 Field Description Associated Sites
Edit Network Cloud Dialog Box
See Add Site Link Dialog Box on
Field Cloud Info Description
 Site Topology Configuration Procedures
Go to Network Site Topology Sites
Go to Network Site Topology Territories
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 Role Description
User Roles Overview
 Adding Users Overview
 Users
 Are in the Local domain
 See Add User Dialog Box on
Add User Dialog Box
 Associated Endpoints
Rooms Dialog Box on
 Edit User Dialog Box
Field Description Associated Roles
Conference Passcodes
 Prompted see Authentication Required Dialog Box on
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 Authentication Required Dialog Box
Select Associated Endpoints Dialog Box
Conference Rooms Dialog Box
 Its conferences. See Conference Templates on
 Add Conference Room Dialog Box
 Conference Settings on
 Identity information to the right
 Conference Settings
Defined on the Admin Conference Manager Conference Settings
 Publish presence
 Do not publish presence
 User Dialog Box on
Conference see Edit Conference Template Dialog Box on
 Edit Conference Room Dialog Box
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 Dial-out Participants list
 Users Procedures
Add Dial-out Participant Dialog Box
Edit Dial-out Participant Dialog Box
 To add a local user
To find a user or users
To edit a user
Go to User Users
 Conference Rooms Procedures
To delete a local user
To add a conference room to a user
 To delete one of a user’s custom conference rooms
To edit one of a user’s conference rooms
 Groups
 Import Enterprise Groups Dialog Box
Conference Templates on
From the Search results box
 Edit Group Dialog Box
See Conference Settings on
 Manager Conference Settings
Admin Conference Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog box
Boxes on the Admin Conference Manager Conference Settings
 Actions list, click Import Enterprise Groups
Enterprise Groups Procedures
 To terminate a user’s login session
Login Sessions
 Change Password Dialog Box
 Administrator Responsibilities
Management and Maintenance Overview
 Administrative Best Practices
Auditor Responsibilities
Auditor Best Practices
 Regular archive of backups
Recommended Regular Maintenance
Provisioner Responsibilities
General system health and capacity checks
 Microsoft Active Directory health
Security configuration
 Certificates
Dashboard
Network usage data export
CDR export
 Call Server Active Calls Pane
Active Directory Integration Pane
 Call Server Registrations Pane
Cluster Info Pane
Conference History Max Participants Pane
 Conference Manager Usage Pane
Conference Manager MCUs Pane
 Exchange Server Integration Pane
License Status Pane
Resource Management System Integration Pane
 Signaling Settings Pane
Supercluster Status Pane
Territory Status Pane
 User Login History Pane
Alerts
Alert
 No clusters assigned to list of territories
Cluster cluster is orphaned
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 Formatted string from server
 See also Alerts on
 Zero enterprise conference rooms exist on cluster cluster
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 Certificates. See also
Cluster cluster The server certificate has expired
 Cluster cluster One or more CA certificates have expired
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 DMA is not licensed for any calls
Cannot connect to licensing server lserver for cluster
 Cluster cluster a private network error exists on server
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 Server server CPU utilization 50% and 75%
Server server CPU utilization 75%
Cluster cluster System version differs between servers
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 Cluster cluster Local users differ between servers
 MCU MCUname is currently out of service
MCU MCUname is currently busied out
MCU MCUname has count warnings
 MCU mcu disconnect rate is 1
MCU MCUname disconnected
 MCU mcu disconnect rate is
MCU mcu call failure rate is 0.4
MCU mcu call failure rate is
 MCU mcu is connected with no port capacity
 No territories configured to host conference rooms
 Ongoing conference VMR on MCU MCU failed reason
Conference VMR on MCU MCU failed to start reason
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 Date and time that the log file archive was created
System Log Files
 To download a log archive to your PC or workstation
System Logs Procedures
To manually roll the system logs
To delete a system log archive
 Ping
Troubleshooting Utilities
Traceroute
Top
 Diagnostics for your Dell Server
Stats
NTP Status
 Backing Up and Restoring
 SHA1
Confirm Restore Dialog Box
 Backup and Restore Procedures
To download a backup file
Actions list, click Download Selected
 To create a new backup file
To upload a backup file
Go to Maintenance Backup and Restore
 To restore from a backup file on the cluster
Page
 Upgrading the Software
 Following table describes the parts of the Software Upgrade
 Basic Upgrade Procedures
To install an upgrade
Go to Maintenance Software Upgrade
 Return to Maintenance Software Upgrade
 To roll back an upgrade, restoring the previous version
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 Incompatible Software Version Supercluster Upgrades
 Simplified Supercluster Upgrade Complete Service Outage
Factors to Consider for an Incremental Supercluster Upgrade
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 Complex Supercluster Upgrade Some Service Maintained
 Expanding an Unpatched System
Adding a Second Server
 Expanding a Patched System
 Replacing a Failed Server
Shutting Down and Restarting
To replace a failed server in a two-server cluster
 Go to Maintenance Shutdown and Restart
To restart or shut down one or both servers in a cluster
To start up a shut-down cluster
 Call History
Alert History
 Originator Dial String Destination Start Time End Time
 Export History
Conference History
 Associated Calls
Export History
 Property Changes
Conference Events
 Exporting CDR Data
Call Detail Records CDRs
Call Record Layouts
To download CDRs
 YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
 1024+768+384
 486BUSY Here
Conference Room Dialog Box on
 720p30
 Conf
Conference Record Layouts
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Value from the Conference room pass-through to CDR field
Conference room VMR see Edit Conference Room Dialog Box on
 Registration History Report
 To find a device or devices
Registration History Procedures
 Active Directory Integration Report
 Active Directory Integration
All Domains
Groups with Partially Loaded or No Membership Information
 Orphaned Groups and Users Report
Orphaned Groups and Users Procedures
To remove orphaned group data from the system
To remove orphaned user data from the system
 Conference Room Errors Report
 To download conference room errors data
Exporting Conference Room Errors Data
 Enterprise Passcode Errors Report
 Exporting Enterprise Passcode Errors Data
To download enterprise passcode errors data
Network Usage Report
 Exporting Network Usage Data
 Field Description
 To download network usage data
 Snmp Framework
Snmp Overview
 Configure Snmp
Snmp Notifications
Snmp Versions
 To enable the Snmp agent
Enable the Snmp Agent
Go to Admin Local Cluster Snmp Settings
Setting Description
 Go to Admin Local Cluster Snmp Settings Click Add User
Add an Snmp Notification User
To add a notification user
 Add an Snmp Notification Agent
Edit Notification User Dialog Box
To add an Snmp notification agent to the system
Click Add Agent
 Edit Notification Agent Dialog Box
 Download MIBs
Go to Admin Snmp Settings Click Download MIBs
Available Snmp MIBs
To download the MIB package for a DMA system