Polycom RealPresence DMA 7000 System
Page
 Contents
 Local Cluster Configuration
System Security
 Device Management
 MCU Management
Integrations with Other Systems 152
 Call Server Configuration
Conference Manager Configuration
Superclustering
 Site Topology 278
 System Management and Maintenance
Users and Groups
 Contents
 Contents
Page
 System Reports
Polycom RealPresence DMA System Snmp Support
 419
 Polycom RealPresence DMA System’s Primary Functions
Introduction to the Polycom RealPresence DMA System
Conference Manager
 Call Server
RealPresence Platform API
 SVC Conferencing Support
 Polycom RealPresence DMA System’s Three Configurations
Two-server Cluster Configuration
 Single-server Configuration
 System Capabilities and Constraints
 Port Protocol Description
System Port Usage
Embedded DNS on
 Send Usage Data on
 Accessing the Polycom RealPresence DMA System
Polycom Solution Support
Working in the Polycom RealPresence DMA System
 Menu/Icon Admin Provisioner Auditor
Settings Dialog Box
Field Input Requirements
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Open Source Software
License Information
Modifying Open Source Code
To replace an Lgpl library with your modified version
 System configuration
Confirming configuration
 Additional DNS Records for SIP Proxy
 Additional DNS Records for the Optional Embedded DNS Feature
Additional DNS Records for the H.323 Gatekeeper
 License the Polycom RealPresence DMA System
Verify That DNS Is Working for All Addresses
 License the RealPresence DMA System, Appliance Edition
Set Up Signaling
License the RealPresence DMA System, Virtual Edition
 Set Up Security
 Set Up MCUs
 Connect to Microsoft Active Directory
 Set Up Conference Templates
 Test the System
 Security Certificates Overview
How Certificates Work
 DER
 System Security
 Frequently Asked Questions
 Certificate Settings
Column Description
 Certificate Signing Request Dialog Box
Certificate Information Dialog Box
Field Description
 Certificate Details Dialog Box
Add Certificates Dialog Box
Section Description
 Certificate Procedures
Install a Certificate Authority’s Certificate
To install a certificate for a trusted root CA
Go to Admin Local Cluster Certificates
 To create a certificate signing request
Actions list, select Add Certificates
Actions list, select Display Details
Actions list, select Create Certificate Signing Request
 Install a Certificate in the RealPresence DMA System
 Remove a Certificate from the RealPresence DMA System
To remove a Trusted Root CA’s certificate
 Security Settings
Actions list, select Delete Certificate
 High security
Field Description Maximum security
Custom security
 Servers, not to allow ongoing use of unencrypted connections
 Subscribing endpoints are conference participants
 To change the security settings
Go to Admin Local Cluster Security Settings
 Consequences of Enabling Maximum Security Mode
On the Troubleshooting Utilities menu, Top is removed
 System Security
 Login Policy Settings
 Local Password
Field Description Password Management
Password Complexity
Session
 Local User Account
Unlimited
Field Description Account Lockout
Account Inactivity
 Banner
Access Policy Settings
Custom
 Reset System Passwords
To reset system passwords
 Wait a few minutes to log back in. See also
 Local Cluster Configuration
Network Settings
 Field Description
 Server
Dhcp
 Field Description Shared Management Network
Settings
Turn on Auto-negotiation or set Speed and Duplex manually
 Shared Signaling Network
General System Network
 Routing Configuration Dialog Box
IPv6address%eth0
 Time Settings
 Licenses
Licenses for the Appliance Edition
Field Description Active License
Activation Keys
 Cluster Network Settings
Licenses for the Virtual Edition
DMA Host
Licensing Server
 Signaling Settings
SIP Signaling
 SIP Device Authentication
Device Authentication
Untrusted SIP Call Handling Configuration
 Signaling Settings Fields
Field Description Settings
 SIP Settings
 Add Guest Port Dialog Box
Field
 Edit Guest Port Dialog Box
 Add Guest Prefix Dialog Box
Prefix number for this entry
 Edit Guest Prefix Dialog Box
 Logging Settings
 Local Cluster Configuration Procedures
Alerting Settings
Alert ID Threshold Condition Description
 Add Licenses
To request a software activation key code for each server
Select Product Activation
Click Generate
 Configure Signaling
To configure signaling
Go to Admin Local Cluster Licenses
Go to Admin Local Cluster Signaling Settings
 Under Unauthorized ports, click Add
Under Unauthorized prefixes, click Add
 To configure logging
Configure Logging
Automatically Send Usage Data
 See the Collected Data
Enable or Disable Automatic Data Collection
To see the collected data
 Device Management
Active Calls
 Call Details Dialog Box
 Tab/Field/Column Description Call Info
 On the Call Server Settings
Tab/Field/Column Description Bandwidth
Call Events
Subscription Events
 Tab/Field/Column Description Property Changes
Endpoints
QoS
 Registration policy script see Registration Policy on
 Command Description
Server Settings on
Registration Policy on
 Names/Aliases in a Mixed H.323 and SIP Environment
Registrations
 Device Management
 Add Endpoint Dialog Box
 Edit Device Dialog Box
 Edit Devices Dialog Box
 Edit Alias Dialog Box
Add Alias Dialog Box
Associate User Dialog Box
 Site Statistics
Site Link Statistics
 External Gatekeeper
 Add External Gatekeeper Dialog Box
Column Description External Gatekeeper
 Edit External Gatekeeper Dialog Box
Authentication Mode
Postliminary
 This script to open the Script Debugging Dialog Box for
 External SIP Peer
Add External SIP Peer Dialog Box
 Field Description External SIP Peer
UDP
 Domain List
 Authentication
Field Description Postliminary
Temporarily select Use customized script
To header options
 Scheduled conferences is checked
Lync Integration
External Registration
 Edit External SIP Peer Dialog Box
 Host/domain name
 Field Description Domain List
 Field Description Authentication
 SIP Peer Postliminary Output Format Options
To Header Format Options
 Default To header for Microsoft. Equivalent to template
Request-URI Header Format Options
 Free Form Template Variables
Default Request-URI for Microsoft. Equivalent to template
Variable Description
 Add Authentication Dialog Box
To Header and Request-URI Header Examples
Original To Header Template Result
Original Request-URI Header Template Result
 Edit Authentication Dialog Box
Add Outbound Registration Dialog Box
 Edit Outbound Registration Dialog Box
Template Variables on
 External H.323 SBC
 Device Management on Edit External H.323 SBC Dialog Box on
 Add External H.323 SBC Dialog Box
Column Description External H.323 SBC
 Edit External H.323 SBC Dialog Box
 MCU Management
MCUs
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 See SVC Conferencing Support on
 On page 234. It can register again
 Add MCU Dialog Box
 Field Description External MCU
 Prefix Dialog Box on
 Gateway Dialing Prefix Dialog Box on page 272. In this case,
Profile. See Isdn Gateway Selection Process on
 Field Description Gateway Profiles
Edit MCU Dialog Box
Media IP Addresses
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 Direct dial-in prefixsession profile
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 Add Session Profile Dialog Box
Edit Session Profile Dialog Box
 MCU Procedures
Isdn Gateway Selection Process
To view information about an MCU
To add an MCU
 To edit an MCU
 To delete an MCU
 MCU Pools
 Command
Add MCU Pool Dialog Box
Edit MCU Pool Dialog Box
Column
 MCU Pool Procedures
To add an MCU Pool
To edit an MCU Pool
To delete an MCU Pool
 MCU Pool Orders
 Add MCU Pool Order Dialog Box
 Edit MCU Pool Order Dialog Box
MCU Selection Process
 MCU Availability and Reliability Tracking
 24%
 MCU Pool Order Procedures
To view the MCU Pool Orders list
To add an MCU Pool Order
To edit an MCU Pool Order
 To delete an MCU Pool Order
 Integrations with Other Systems
Microsoft Active Directory Integration
 Connection Status
Microsoft Active Directory
Report
 Users Report
Report report
Active Directory Connection
 Understanding Base DN on
 Field Description Enterprise Conference Room ID Generation
Enterprise Chairperson and Conference Passcode Generation
 Active Directory Integration Procedure
To integrate with Active Directory
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 Integrations with Other Systems
 Understanding Base DN
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 Adding Passcodes for Enterprise Users
 When you click Update on the Microsoft Active Directory
About the System’s Directory Queries
 Group Search
User Search
Global Group Membership Search
 Configurable Attribute Domain Search
Attribute Replication Search
 Service Account Search
Domain Search
 Lync 2010 vs. Lync 2013 Integration
Microsoft Lync 2013 Integration
Scheduled Conferences
 Automatic Contact Creation and Configuration
Lync and non-Lync Endpoint Collaboration
 Considerations and Requirements for Lync 2013 Integration
Lync 2010 and 2013 Client / Server Feature Support
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 Integrate RealPresence DMA and Lync
Required Information
 Enable Windows Remote Shell
Install Certificates for the Lync Server
Synchronize Lync Server and RealPresence DMA System Time
Add the Lync Pool as an External SIP Peer
 Enable the Dial by Lync Conference ID Dial Rule
To enable the Dial by Lync conference ID dial rule
 Configure System-wide Presence and Contact Creation Settings
 Optional Edit Presence settings for Groups or Specific VMRs
Diagnose Presence Problems
Add the RealPresence DMA System to the Lync Topology
 Microsoft Exchange Server Integration
 Microsoft Exchange Server
 Exchange Server Integration Procedure
 Resource Management System Integration
Page
 Resource Management System
 Resource Management System Integration Procedures
Join Resource Management System Dialog Box
 To integrate with a resource management system
 Juniper Networks SRC Integration
Juniper Networks SRC
 Juniper Networks SRC Integration Procedure
To configure SRC integration
 Conference Manager Configuration
Conference Settings
 Conference Manager Configuration
 Contacts presence settings below
Create Polycom conference contacts check box is enabled
Presence Publishing
Field Maximum Polycom conference contacts to publish
 To specify conference settings
Default Polycom conference contacts presence settings
Go to Admin Conference Manager Conference Settings
 Remove Contacts from Active Directory Dialog Box
Select Publish presence for Polycom conference contacts
 Two Types of Templates
Conference Templates
Standalone Templates
 Template Priority
 About Conference IVR Services
 About Cascading
Cascading for Bandwidth
 Cascading for Size
 Conference Templates List
 Field Description Common Settings
RMX General Settings
Add Conference Template Dialog Box
See Two Types of Templates on
 Video streams from each device to each device
 Field Description
 LPR
 RMX Gathering Settings
 Video switching is selected
 Conference mode is set to AVC only
Field Description RMX Video Quality
 TIP compatibility is set to either None or Video Only
 Telepresence mode is Yes
RMX Video Settings
Optimized
 RMX Audio Settings
RMX Skins
 See Shared Number Dialing on
Field Description RMX Conference IVR
RMX Recording
 Cisco Codian
 Edit Conference Template Dialog Box
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 Field Description
 LPR
 RMX Gathering Settings
 Field Description RMX Video Quality
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 Field Description RMX Conference IVR
 Cisco Codian
 Conference Templates Procedures
Go to Admin Conference Manager Conference Templates
Select Layout Dialog Box
To select a video frames layout
 Click the RMX General Settings tab
To edit a conference template
To change a conference template’s priority
To delete a conference template
 IVR Prompt Sets
 Prompt File Name Prompt Text
 Shared Number Dialing
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 Field Description
 Add Virtual Entry Queue Dialog Box
 Add Direct Dial Virtual Entry Queue Dialog Box
Edit Virtual Entry Queue Dialog Box
 Edit Direct Dial Virtual Entry Queue Dialog Box
 Superclustering
About Superclustering
 RealPresence DMAs
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 Following table describes the fields on
 Supercluster Procedures
Join Supercluster Dialog Box
To create or join a supercluster
Go to Network RealPresence DMAs
 Actions list, click Join Supercluster
 To remove a cluster from the supercluster
Actions list, select Remove from Supercluster
 Call Server Configuration
About the Call Server Capabilities
 Field Description General Settings
Call Server Settings
Modifications on
 Call Server Configuration
 See External Gatekeeper on
 Gatekeeper Blacklist Settings
Domains
 Mycompany domains, this would not match eng.mycompany.com
 Dial Rules
 Test Dial Rules Dialog Box
 Default Dial Plan and Suggestions for Modifications
Callersipuri
 Rule Effect
Edit Site Dialog Box on
 H323xxxx@enterprisepartner.com
 Add Dial Rule Dialog Box
Field Dial Rule
 Field Description Preliminary
Block Blocks the call Resolve to IP address
 Conference template configured in Admin Conference Manager
Conference template
Available SIP peers / Selected SIP peers selection area
 a Type of Microsoft
 Resolve to external address
 Edit Dial Rule Dialog Box
Field Description Dial Rule
 Block Blocks the call Resolve to IP address
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 Preliminary/Postliminary Scripting
Variable Initial value
 Callersitearea
 Usage example
Dial Rule Action Output SIP Headers
 Script Debugging Dialog Box for Preliminaries/Postliminaries
 Sample Preliminary and Postliminary Scripts
 Strip Prefix SIP
 Dialstring = Callersitecountrycode + Dialstring
 Hunt Groups
Site Based Numeric Nicknames SIP
 Field Description General Info
Add Hunt Group Dialog Box
Hunt Group Members
 Edit Hunt Group Dialog Box
 Device Authentication
Inbound Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
 Field Description Inbound Authentication
 Add Device Authentication Dialog Box
Edit Device Authentication Dialog Box
Field Description Shared Outbound Authentication
Field Description Device Authentication
 Registration Policy
 Registration Policy Scripting
Noncompliant
 Epdefinedincma
 EPISIPV4
 Script Debugging Dialog Box for Registration Policy Scripts
Sample Registration Policy Scripts
 If EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant
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 Prefix Service
 Add Simplified Isdn Gateway Dialing Prefix Dialog Box
 Edit Vertical Service Code Dialog Box
Edit Simplified Isdn Gateway Dialing Prefix Dialog Box
 Embedded DNS
 To enable DNS publishing
Following table describes the fields on the Embedded DNS
 History Retention Settings
To configure history record retention
Record Type Retention Limit When Limit Is Reached
Number of Records Purged
 Call Server Configuration on
 Site Topology
About Site Topology
 Sites
 Site Topology
 Site Information Dialog Box
Field Site Info Description
Device Types
Subnets
 Field Description General Info General Settings
Bandwidth Settings
Territory Settings
Add Site Dialog Box
 Field Description Isdn Number Assignment
Isdn Outbound Dialing
 Isdn Range Assignment for gateway extension dialing method
Isdn Range Assignment for did dialing method
Routing
 Edit Site Dialog Box
SIP Routing
 Field Description General Info General Settings
 Field Description Isdn Number Assignment
 Field Description
 Add Subnet Dialog Box
 Edit Subnet Dialog Box
 Site Links
 Add Site Link Dialog Box
Edit Site Link Dialog Box
 Site-to-Site Exclusions
Add Site-to-Site Exclusion Wizard
To add a site-to-site exclusion
Go to Network Site Topology Site-to-Site Exclusions
 Territories
Column/Section Description
 Add Territory Dialog Box
Territory Summary pane
Associated Sites pane
Field Description Territory Info
 Edit Territory Dialog Box
 Add Network Cloud Dialog Box
Network Clouds
Field Cloud Info
 Edit Network Cloud Dialog Box
Field Description Associated Sites
See Add Site Link Dialog Box on
Field Cloud Info Description
 Go to Network Site Topology Sites
Site Topology Configuration Procedures
Go to Network Site Topology Territories
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 User Roles Overview
Role Description
 Adding Users Overview
 Users
 Are in the Local domain
 Add User Dialog Box
See Add User Dialog Box on
 Rooms Dialog Box on
Associated Endpoints
 Field Description Associated Roles
Edit User Dialog Box
Conference Passcodes
 Prompted see Authentication Required Dialog Box on
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 Select Associated Endpoints Dialog Box
Authentication Required Dialog Box
Conference Rooms Dialog Box
 Its conferences. See Conference Templates on
 Add Conference Room Dialog Box
 Conference Settings on
 Identity information to the right
 Defined on the Admin Conference Manager Conference Settings
Conference Settings
 Publish presence
 Do not publish presence
 Conference see Edit Conference Template Dialog Box on
User Dialog Box on
 Edit Conference Room Dialog Box
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 Dial-out Participants list
 Add Dial-out Participant Dialog Box
Users Procedures
Edit Dial-out Participant Dialog Box
 To find a user or users
To add a local user
To edit a user
Go to User Users
 To delete a local user
Conference Rooms Procedures
To add a conference room to a user
 To edit one of a user’s conference rooms
To delete one of a user’s custom conference rooms
 Groups
 Conference Templates on
Import Enterprise Groups Dialog Box
From the Search results box
 See Conference Settings on
Edit Group Dialog Box
 Admin Conference Manager Conference Settings
Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog box
Boxes on the Admin Conference Manager Conference Settings
 Enterprise Groups Procedures
Actions list, click Import Enterprise Groups
 Login Sessions
To terminate a user’s login session
 Change Password Dialog Box
 Management and Maintenance Overview
Administrator Responsibilities
 Auditor Responsibilities
Administrative Best Practices
Auditor Best Practices
 Recommended Regular Maintenance
Regular archive of backups
Provisioner Responsibilities
General system health and capacity checks
 Security configuration
Microsoft Active Directory health
 Dashboard
Certificates
Network usage data export
CDR export
 Active Directory Integration Pane
Call Server Active Calls Pane
 Cluster Info Pane
Call Server Registrations Pane
Conference History Max Participants Pane
 Conference Manager MCUs Pane
Conference Manager Usage Pane
 License Status Pane
Exchange Server Integration Pane
Resource Management System Integration Pane
 Supercluster Status Pane
Signaling Settings Pane
Territory Status Pane
 Alerts
User Login History Pane
Alert
 Cluster cluster is orphaned
No clusters assigned to list of territories
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 Formatted string from server
 See also Alerts on
 Zero enterprise conference rooms exist on cluster cluster
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 Cluster cluster The server certificate has expired
Certificates. See also
 Cluster cluster One or more CA certificates have expired
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 Cannot connect to licensing server lserver for cluster
DMA is not licensed for any calls
 Cluster cluster a private network error exists on server
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 Server server CPU utilization 75%
Server server CPU utilization 50% and 75%
Cluster cluster System version differs between servers
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 Cluster cluster Local users differ between servers
 MCU MCUname is currently busied out
MCU MCUname is currently out of service
MCU MCUname has count warnings
 MCU MCUname disconnected
MCU mcu disconnect rate is 1
 MCU mcu call failure rate is 0.4
MCU mcu disconnect rate is
MCU mcu call failure rate is
 MCU mcu is connected with no port capacity
 No territories configured to host conference rooms
 Conference VMR on MCU MCU failed to start reason
Ongoing conference VMR on MCU MCU failed reason
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 System Log Files
Date and time that the log file archive was created
 System Logs Procedures
To download a log archive to your PC or workstation
To manually roll the system logs
To delete a system log archive
 Troubleshooting Utilities
Ping
Traceroute
Top
 Stats
Diagnostics for your Dell Server
NTP Status
 Backing Up and Restoring
 Confirm Restore Dialog Box
SHA1
 To download a backup file
Backup and Restore Procedures
Actions list, click Download Selected
 To upload a backup file
To create a new backup file
Go to Maintenance Backup and Restore
 To restore from a backup file on the cluster
Page
 Upgrading the Software
 Following table describes the parts of the Software Upgrade
 To install an upgrade
Basic Upgrade Procedures
Go to Maintenance Software Upgrade
 Return to Maintenance Software Upgrade
 To roll back an upgrade, restoring the previous version
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 Incompatible Software Version Supercluster Upgrades
 Factors to Consider for an Incremental Supercluster Upgrade
Simplified Supercluster Upgrade Complete Service Outage
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 Complex Supercluster Upgrade Some Service Maintained
 Adding a Second Server
Expanding an Unpatched System
 Expanding a Patched System
 Shutting Down and Restarting
Replacing a Failed Server
To replace a failed server in a two-server cluster
 To restart or shut down one or both servers in a cluster
Go to Maintenance Shutdown and Restart
To start up a shut-down cluster
 Alert History
Call History
 Originator Dial String Destination Start Time End Time
 Conference History
Export History
 Export History
Associated Calls
 Conference Events
Property Changes
 Call Detail Records CDRs
Exporting CDR Data
Call Record Layouts
To download CDRs
 YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
 1024+768+384
 Conference Room Dialog Box on
486BUSY Here
 720p30
 Conference Record Layouts
Conf
 Value from the Conference room pass-through to CDR field
Polycom RealPresence DMA System on
Conference room VMR see Edit Conference Room Dialog Box on
 Registration History Report
 Registration History Procedures
To find a device or devices
 Active Directory Integration Report
 All Domains
Active Directory Integration
Groups with Partially Loaded or No Membership Information
 Orphaned Groups and Users Procedures
Orphaned Groups and Users Report
To remove orphaned group data from the system
To remove orphaned user data from the system
 Conference Room Errors Report
 Exporting Conference Room Errors Data
To download conference room errors data
 Enterprise Passcode Errors Report
 To download enterprise passcode errors data
Exporting Enterprise Passcode Errors Data
Network Usage Report
 Exporting Network Usage Data
 Field Description
 To download network usage data
 Snmp Overview
Snmp Framework
 Snmp Notifications
Configure Snmp
Snmp Versions
 Enable the Snmp Agent
To enable the Snmp agent
Go to Admin Local Cluster Snmp Settings
Setting Description
 Add an Snmp Notification User
Go to Admin Local Cluster Snmp Settings Click Add User
To add a notification user
 Edit Notification User Dialog Box
Add an Snmp Notification Agent
To add an Snmp notification agent to the system
Click Add Agent
 Edit Notification Agent Dialog Box
 Go to Admin Snmp Settings Click Download MIBs
Download MIBs
Available Snmp MIBs
To download the MIB package for a DMA system