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Polycom 3725-76302-001O manual Conference VMR on MCU MCU failed to start reason

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Alert 6002

Shared number dialing VEQ <VEQnum> references entry queue <EQname> which is not configured on any MCUs.

The specified entry queue used by the VEQ <VEQnum> is not configured on an MCU. If the VEQ is a Direct Dial VEQ, <VEQnum> is “Direct Dial”.

Click the link to go to Admin > Conference Manager > Shared Number Dialing / <VEQ> to begin troubleshooting. Ensure that at least one MCU configured in Network > MCU > MCUs has the specified entry queue configured. See Shared Number Dialing on page 220.

See also:

Alerts on page 342

Alert 6101

Call failed: Preset dialout from conference VMR <VMR> to <destination> failed.

Cause: <cause>

A preset dialout from the conference using the conference room identifier <VMR> has failed for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also:

Alerts on page 342

Alert 6102

Conference <VMR> on MCU <MCU> failed to start: <reason>.

A conference using the conference room identifier <VMR> has failed to start for the specified reason. If no MCU was selected, <MCU> is “unresolved”. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also:

Alerts on page 342

Alert 6103

Ongoing conference <VMR> on MCU <MCU> failed: <reason>.

A conference using the conference room identifier <VMR> has been aborted for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

Polycom, Inc.

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Polycom 3725-76302-001O Conference VMR on MCU MCU failed to start reason, Ongoing conference VMR on MCU MCU failed reason

Contents

Polycom RealPresence DMA 7000 System Page Contents Local Cluster Configuration System SecurityDevice Management MCU Management Integrations with Other Systems 152Conference Manager Configuration Call Server ConfigurationSuperclustering Site Topology 278 System Management and Maintenance Users and GroupsContents Contents Page System Reports Polycom RealPresence DMA System Snmp Support419 Introduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager Call Server RealPresence Platform APISVC Conferencing Support Polycom RealPresence DMA System’s Three Configurations Two-server Cluster ConfigurationSingle-server Configuration System Capabilities and Constraints System Port Usage Port Protocol DescriptionEmbedded DNS on Send Usage Data on Polycom Solution Support Accessing the Polycom RealPresence DMA SystemWorking in the Polycom RealPresence DMA System Settings Dialog Box Menu/Icon Admin Provisioner AuditorField Input Requirements Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Modifying Open Source Code Open Source SoftwareLicense Information To replace an Lgpl library with your modified versionSystem configuration Confirming configurationAdditional DNS Records for SIP Proxy Additional DNS Records for the Optional Embedded DNS Feature Additional DNS Records for the H.323 GatekeeperLicense the Polycom RealPresence DMA System Verify That DNS Is Working for All AddressesSet Up Signaling License the RealPresence DMA System, Appliance EditionLicense the RealPresence DMA System, Virtual Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System Security Certificates Overview How Certificates WorkDER System Security Frequently Asked Questions Certificate Settings Column DescriptionCertificate Information Dialog Box Certificate Signing Request Dialog BoxField Description Add Certificates Dialog Box Certificate Details Dialog BoxSection Description To install a certificate for a trusted root CA Certificate ProceduresInstall a Certificate Authority’s Certificate Go to Admin Local Cluster CertificatesActions list, select Display Details To create a certificate signing requestActions list, select Add Certificates Actions list, select Create Certificate Signing RequestInstall a Certificate in the RealPresence DMA System Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CA’s certificateSecurity Settings Actions list, select Delete CertificateField Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Subscribing endpoints are conference participants To change the security settings Go to Admin Local Cluster Security SettingsConsequences of Enabling Maximum Security Mode On the Troubleshooting Utilities menu, Top is removedSystem Security Login Policy Settings Password Complexity Local PasswordField Description Password Management SessionField Description Account Lockout Local User AccountUnlimited Account InactivityAccess Policy Settings BannerCustom Reset System Passwords To reset system passwordsWait a few minutes to log back in. See also Local Cluster Configuration Network SettingsField Description Server DhcpSettings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually Shared Signaling Network General System NetworkRouting Configuration Dialog Box IPv6address%eth0Time Settings Field Description Active License LicensesLicenses for the Appliance Edition Activation KeysDMA Host Cluster Network SettingsLicenses for the Virtual Edition Licensing ServerSignaling Settings SIP SignalingDevice Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Signaling Settings Fields Field Description SettingsSIP Settings Add Guest Port Dialog Box FieldEdit Guest Port Dialog Box Add Guest Prefix Dialog Box Prefix number for this entryEdit Guest Prefix Dialog Box Logging Settings Alerting Settings Local Cluster Configuration ProceduresAlert ID Threshold Condition Description Select Product Activation Add LicensesTo request a software activation key code for each server Click GenerateGo to Admin Local Cluster Licenses Configure SignalingTo configure signaling Go to Admin Local Cluster Signaling SettingsUnder Unauthorized ports, click Add Under Unauthorized prefixes, click AddConfigure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Device Management Active CallsCall Details Dialog Box Tab/Field/Column Description Call Info Call Events On the Call Server SettingsTab/Field/Column Description Bandwidth Subscription EventsEndpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy on Server Settings on Command DescriptionRegistration Policy on Names/Aliases in a Mixed H.323 and SIP Environment RegistrationsDevice Management Add Endpoint Dialog Box Edit Device Dialog Box Edit Devices Dialog Box Add Alias Dialog Box Edit Alias Dialog BoxAssociate User Dialog Box Site Statistics Site Link StatisticsExternal Gatekeeper Add External Gatekeeper Dialog Box Column Description External GatekeeperAuthentication Mode Edit External Gatekeeper Dialog BoxPostliminary This script to open the Script Debugging Dialog Box for External SIP Peer Add External SIP Peer Dialog BoxField Description External SIP Peer UDPDomain List Temporarily select Use customized script AuthenticationField Description Postliminary To header optionsLync Integration Scheduled conferences is checkedExternal Registration Edit External SIP Peer Dialog Box Host/domain name Field Description Domain List Field Description Authentication SIP Peer Postliminary Output Format Options To Header Format OptionsDefault To header for Microsoft. Equivalent to template Request-URI Header Format OptionsDefault Request-URI for Microsoft. Equivalent to template Free Form Template VariablesVariable Description Original To Header Template Result Add Authentication Dialog BoxTo Header and Request-URI Header Examples Original Request-URI Header Template ResultEdit Authentication Dialog Box Add Outbound Registration Dialog BoxEdit Outbound Registration Dialog Box Template Variables onExternal H.323 SBC Device Management on Edit External H.323 SBC Dialog Box on Add External H.323 SBC Dialog Box Column Description External H.323 SBCEdit External H.323 SBC Dialog Box MCU Management MCUsPage Polycom, Inc 126 See SVC Conferencing Support on On page 234. It can register again Add MCU Dialog Box Field Description External MCU Prefix Dialog Box on Gateway Dialing Prefix Dialog Box on page 272. In this case, Profile. See Isdn Gateway Selection Process onEdit MCU Dialog Box Field Description Gateway ProfilesMedia IP Addresses Polycom, Inc 134 Polycom, Inc 135 Direct dial-in prefixsession profile Polycom, Inc 137 Add Session Profile Dialog Box Edit Session Profile Dialog BoxTo view information about an MCU MCU ProceduresIsdn Gateway Selection Process To add an MCUTo edit an MCU To delete an MCU MCU Pools Edit MCU Pool Dialog Box CommandAdd MCU Pool Dialog Box ColumnTo edit an MCU Pool MCU Pool ProceduresTo add an MCU Pool To delete an MCU PoolMCU Pool Orders Add MCU Pool Order Dialog Box Edit MCU Pool Order Dialog Box MCU Selection ProcessMCU Availability and Reliability Tracking 24% To add an MCU Pool Order MCU Pool Order ProceduresTo view the MCU Pool Orders list To edit an MCU Pool OrderTo delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory IntegrationMicrosoft Active Directory Connection StatusReport Report report Users ReportActive Directory Connection Understanding Base DN on Field Description Enterprise Conference Room ID Generation Enterprise Chairperson and Conference Passcode GenerationActive Directory Integration Procedure To integrate with Active DirectoryPolycom, Inc 158 Integrations with Other Systems Understanding Base DN Polycom, Inc 161 Adding Passcodes for Enterprise Users When you click Update on the Microsoft Active Directory About the System’s Directory QueriesUser Search Group SearchGlobal Group Membership Search Configurable Attribute Domain Search Attribute Replication SearchService Account Search Domain SearchMicrosoft Lync 2013 Integration Lync 2010 vs. Lync 2013 IntegrationScheduled Conferences Automatic Contact Creation and Configuration Lync and non-Lync Endpoint CollaborationLync 2010 and 2013 Client / Server Feature Support Considerations and Requirements for Lync 2013 IntegrationPolycom, Inc 169 Integrate RealPresence DMA and Lync Required InformationSynchronize Lync Server and RealPresence DMA System Time Enable Windows Remote ShellInstall Certificates for the Lync Server Add the Lync Pool as an External SIP PeerEnable the Dial by Lync Conference ID Dial Rule To enable the Dial by Lync conference ID dial ruleConfigure System-wide Presence and Contact Creation Settings Diagnose Presence Problems Optional Edit Presence settings for Groups or Specific VMRsAdd the RealPresence DMA System to the Lync Topology Microsoft Exchange Server Integration Microsoft Exchange Server Exchange Server Integration Procedure Resource Management System Integration Page Resource Management System Resource Management System Integration Procedures Join Resource Management System Dialog BoxTo integrate with a resource management system Juniper Networks SRC Integration Juniper Networks SRCJuniper Networks SRC Integration Procedure To configure SRC integrationConference Manager Configuration Conference SettingsConference Manager Configuration Presence Publishing Contacts presence settings belowCreate Polycom conference contacts check box is enabled Field Maximum Polycom conference contacts to publishDefault Polycom conference contacts presence settings To specify conference settingsGo to Admin Conference Manager Conference Settings Remove Contacts from Active Directory Dialog Box Select Publish presence for Polycom conference contactsConference Templates Two Types of TemplatesStandalone Templates Template Priority About Conference IVR Services About Cascading Cascading for BandwidthCascading for Size Conference Templates List Add Conference Template Dialog Box Field Description Common SettingsRMX General Settings See Two Types of Templates onVideo streams from each device to each device Field Description LPR RMX Gathering Settings Field Description RMX Video Quality Video switching is selected Conference mode is set to AVC only  TIP compatibility is set to either None or Video OnlyRMX Video Settings Telepresence mode is YesOptimized RMX Audio Settings RMX SkinsField Description RMX Conference IVR See Shared Number Dialing onRMX Recording Cisco Codian Edit Conference Template Dialog Box Polycom, Inc 207 Field Description LPR RMX Gathering Settings Field Description RMX Video Quality Polycom, Inc 212 Polycom, Inc 213 Field Description RMX Conference IVR Cisco Codian Select Layout Dialog Box Conference Templates ProceduresGo to Admin Conference Manager Conference Templates To select a video frames layoutTo change a conference template’s priority Click the RMX General Settings tabTo edit a conference template To delete a conference templateIVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 221 Field Description Add Virtual Entry Queue Dialog Box Add Direct Dial Virtual Entry Queue Dialog Box Edit Virtual Entry Queue Dialog BoxEdit Direct Dial Virtual Entry Queue Dialog Box Superclustering About SuperclusteringRealPresence DMAs Polycom, Inc 228 Following table describes the fields on To create or join a supercluster Supercluster ProceduresJoin Supercluster Dialog Box Go to Network RealPresence DMAsActions list, click Join Supercluster To remove a cluster from the supercluster Actions list, select Remove from SuperclusterCall Server Configuration About the Call Server CapabilitiesCall Server Settings Field Description General SettingsModifications on Call Server Configuration See External Gatekeeper on Gatekeeper Blacklist Settings DomainsMycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Box Default Dial Plan and Suggestions for Modifications CallersipuriRule Effect Edit Site Dialog Box onH323xxxx@enterprisepartner.com Add Dial Rule Dialog Box Field Dial RuleField Description Preliminary Block Blocks the call Resolve to IP addressAvailable SIP peers / Selected SIP peers selection area Conference template configured in Admin Conference ManagerConference template  a Type of MicrosoftResolve to external address Edit Dial Rule Dialog Box Field Description Dial RuleBlock Blocks the call Resolve to IP address Polycom, Inc 250 Preliminary/Postliminary Scripting Variable Initial valueCallersitearea Usage example Dial Rule Action Output SIP HeadersScript Debugging Dialog Box for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Strip Prefix SIP Dialstring = Callersitecountrycode + Dialstring Hunt Groups Site Based Numeric Nicknames SIPAdd Hunt Group Dialog Box Field Description General InfoHunt Group Members Edit Hunt Group Dialog Box Shared Outbound Authentication Device AuthenticationInbound Authentication On the Inbound Authentication tab, you canField Description Inbound Authentication Field Description Shared Outbound Authentication Add Device Authentication Dialog BoxEdit Device Authentication Dialog Box Field Description Device AuthenticationRegistration Policy Registration Policy Scripting NoncompliantEpdefinedincma EPISIPV4 Script Debugging Dialog Box for Registration Policy Scripts Sample Registration Policy ScriptsIf EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant Polycom, Inc 270 Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Vertical Service Code Dialog Box Edit Simplified Isdn Gateway Dialing Prefix Dialog BoxEmbedded DNS To enable DNS publishing Following table describes the fields on the Embedded DNSRecord Type Retention Limit When Limit Is Reached History Retention SettingsTo configure history record retention Number of Records PurgedCall Server Configuration on Site Topology About Site TopologySites Site Topology Device Types Site Information Dialog BoxField Site Info Description SubnetsTerritory Settings Field Description General Info General SettingsBandwidth Settings Add Site Dialog BoxField Description Isdn Number Assignment Isdn Outbound DialingIsdn Range Assignment for did dialing method Isdn Range Assignment for gateway extension dialing methodRouting Edit Site Dialog Box SIP RoutingField Description General Info General Settings Field Description Isdn Number Assignment Field Description Add Subnet Dialog Box Edit Subnet Dialog Box Site Links Add Site Link Dialog Box Edit Site Link Dialog BoxTo add a site-to-site exclusion Site-to-Site ExclusionsAdd Site-to-Site Exclusion Wizard Go to Network Site Topology Site-to-Site ExclusionsTerritories Column/Section DescriptionAssociated Sites pane Add Territory Dialog BoxTerritory Summary pane Field Description Territory InfoEdit Territory Dialog Box Network Clouds Add Network Cloud Dialog BoxField Cloud Info See Add Site Link Dialog Box on Edit Network Cloud Dialog BoxField Description Associated Sites Field Cloud Info DescriptionSite Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories Polycom, Inc 300 User Roles Overview Role DescriptionAdding Users Overview Users Are in the Local domain Add User Dialog Box See Add User Dialog Box onRooms Dialog Box on Associated EndpointsEdit User Dialog Box Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Box on Polycom, Inc 309 Authentication Required Dialog Box Select Associated Endpoints Dialog BoxConference Rooms Dialog Box Its conferences. See Conference Templates on Add Conference Room Dialog Box Conference Settings on Identity information to the right  Publish presence Defined on the Admin Conference Manager Conference SettingsConference Settings  Do not publish presenceConference see Edit Conference Template Dialog Box on User Dialog Box onEdit Conference Room Dialog Box Polycom, Inc 318 Polycom, Inc 319 Dial-out Participants list Users Procedures Add Dial-out Participant Dialog BoxEdit Dial-out Participant Dialog Box To edit a user To find a user or usersTo add a local user Go to User UsersConference Rooms Procedures To delete a local userTo add a conference room to a user To edit one of a user’s conference rooms To delete one of a user’s custom conference roomsGroups Import Enterprise Groups Dialog Box Conference Templates onFrom the Search results box See Conference Settings on Edit Group Dialog BoxSetting on the User Users Manage Conf Rooms dialog box Admin Conference Manager Conference SettingsManager Conference Settings Boxes on the Admin Conference Manager Conference SettingsEnterprise Groups Procedures Actions list, click Import Enterprise GroupsLogin Sessions To terminate a user’s login sessionChange Password Dialog Box Management and Maintenance Overview Administrator ResponsibilitiesAdministrative Best Practices Auditor ResponsibilitiesAuditor Best Practices Provisioner Responsibilities Recommended Regular MaintenanceRegular archive of backups General system health and capacity checksSecurity configuration Microsoft Active Directory healthNetwork usage data export DashboardCertificates CDR exportActive Directory Integration Pane Call Server Active Calls PaneCall Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage PaneExchange Server Integration Pane License Status PaneResource Management System Integration Pane Signaling Settings Pane Supercluster Status PaneTerritory Status Pane User Login History Pane AlertsAlert Cluster cluster is orphaned No clusters assigned to list of territoriesPolycom, Inc 344 Formatted string from server See also Alerts on Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 348 Polycom, Inc 349 Polycom, Inc 350 Cluster cluster The server certificate has expired Certificates. See alsoCluster cluster One or more CA certificates have expired Polycom, Inc 353 Cannot connect to licensing server lserver for cluster DMA is not licensed for any callsCluster cluster a private network error exists on server Polycom, Inc 356 Polycom, Inc 357 Server server CPU utilization 50% and 75% Server server CPU utilization 75%Cluster cluster System version differs between servers Polycom, Inc 359 Cluster cluster Local users differ between servers MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU MCUname disconnected MCU mcu disconnect rate is 1MCU mcu disconnect rate is MCU mcu call failure rate is 0.4MCU mcu call failure rate is MCU mcu is connected with no port capacity No territories configured to host conference rooms Conference VMR on MCU MCU failed to start reason Ongoing conference VMR on MCU MCU failed reasonPolycom, Inc 367 Polycom, Inc 368 Polycom, Inc 369 System Log Files Date and time that the log file archive was createdTo manually roll the system logs System Logs ProceduresTo download a log archive to your PC or workstation To delete a system log archiveTraceroute Troubleshooting UtilitiesPing TopDiagnostics for your Dell Server StatsNTP Status Backing Up and Restoring Confirm Restore Dialog Box SHA1Backup and Restore Procedures To download a backup fileActions list, click Download Selected To create a new backup file To upload a backup fileGo to Maintenance Backup and Restore To restore from a backup file on the cluster Page Upgrading the Software Following table describes the parts of the Software Upgrade Basic Upgrade Procedures To install an upgradeGo to Maintenance Software Upgrade Return to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Polycom, Inc 385 Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service OutagePolycom, Inc 388 Polycom, Inc 389 Complex Supercluster Upgrade Some Service Maintained Adding a Second Server Expanding an Unpatched SystemExpanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Alert History Call HistoryOriginator Dial String Destination Start Time End Time Conference History Export HistoryExport History Associated CallsConference Events Property ChangesCall Record Layouts Call Detail Records CDRsExporting CDR Data To download CDRsYYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 Conference Room Dialog Box on 486BUSY Here720p30 Conference Record Layouts ConfPolycom RealPresence DMA System on Value from the Conference room pass-through to CDR fieldConference room VMR see Edit Conference Room Dialog Box on Registration History Report Registration History Procedures To find a device or devicesActive Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information To remove orphaned group data from the system Orphaned Groups and Users ProceduresOrphaned Groups and Users Report To remove orphaned user data from the systemConference Room Errors Report Exporting Conference Room Errors Data To download conference room errors dataEnterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Overview Snmp FrameworkConfigure Snmp Snmp NotificationsSnmp Versions Go to Admin Local Cluster Snmp Settings Enable the Snmp AgentTo enable the Snmp agent Setting DescriptionGo to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user To add an Snmp notification agent to the system Edit Notification User Dialog BoxAdd an Snmp Notification Agent Click Add AgentEdit Notification Agent Dialog Box Available Snmp MIBs Go to Admin Snmp Settings Click Download MIBsDownload MIBs To download the MIB package for a DMA system