Polycom 3725-76302-001O manual Edit Direct Dial Virtual Entry Queue Dialog Box

Conference Manager Configuration

Field	Description
RMX entry queue	The RealPresence Collaboration Server or RMX entry queue to use for this
	VEQ. The list includes all entry queues available on the Polycom MCUs
	connected to the system, with the number of MCUs that have each entry
	queue shown in parentheses.
	Note: Polycom MCUs refer to entry queues designed for a RealPresence
	DMA-controlled VEQ as “External IVR” because RealPresence DMA-based
	IVR control is external to the MCU.

RealPresence DMA-based IVR Call Flow (only for “External IVR control” entry queues)

IVR prompt set	For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
	includes all those installed on the RealPresence DMA system (see IVR
	Prompt Sets on page 218).
Timeout for response entry (sec)	The length of time that the RealPresence DMA system waits for a caller to
	respond to a prompt (5-60 seconds).
DTMF terminator	The terminator used to mark the end of caller input.
Operator assistance URI	The SIP URI to which to route the call for operator (help desk) assistance.
Request operator transfer DTMF	The DTMF command for requesting an operator.
	Note: If this digit string matches a VMR number, that VMR becomes
	unreachable.
Timeout to cancel operator	The length of time after requesting an operator that a caller is given to cancel
request (sec)	that request (1-10 seconds).
	Note: An operator request can be canceled by entering any DTMF key.

See also:

Shared Number Dialing on page 220

Edit Direct Dial Virtual Entry Queue Dialog Box

Lets you edit the direct dial virtual entry queue (VEQ). The table below describes the fields in the dialog box.

Field	Description
Description	A meaningful description for this VEQ and its IVR experience, such as Direct
	Dial - English.
Response entry attempts	The number of times a caller can enter an invalid VMR number before the
	system rejects the call.
RMX entry queue	The RealPresence Collaboration Server or RMX entry queue to use for this
	VEQ. The list includes all entry queues available on the Polycom MCUs
	connected to the system, with the number of MCUs that have each entry
	queue shown in parentheses.

See also:

Shared Number Dialing on page 220

Polycom, Inc. 225