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Polycom 3725-76302-001O manual Polycom, Inc 367

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Alerts on page 342

Alert 6104

Ongoing conference <VMR> on MCU <MCU1> failed over to MCU <MCU2>: <reason>.

A conference using the conference room identifier <VMR> has been moved from <MCU1> to <MCU2> for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also:

Alerts on page 342

Polycom, Inc.

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Polycom 3725-76302-001O manual Polycom, Inc 367

Contents

Polycom RealPresence DMA 7000 System Page Contents System Security Local Cluster ConfigurationDevice Management Integrations with Other Systems 152 MCU ManagementCall Server Configuration Conference Manager ConfigurationSuperclustering Site Topology 278 Users and Groups System Management and MaintenanceContents Contents Page Polycom RealPresence DMA System Snmp Support System Reports419 Polycom RealPresence DMA System’s Primary Functions Introduction to the Polycom RealPresence DMA SystemConference Manager RealPresence Platform API Call ServerSVC Conferencing Support Two-server Cluster Configuration Polycom RealPresence DMA System’s Three ConfigurationsSingle-server Configuration System Capabilities and Constraints Port Protocol Description System Port UsageEmbedded DNS on Send Usage Data on Accessing the Polycom RealPresence DMA System Polycom Solution SupportWorking in the Polycom RealPresence DMA System Menu/Icon Admin Provisioner Auditor Settings Dialog BoxField Input Requirements Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor To replace an Lgpl library with your modified version Open Source SoftwareLicense Information Modifying Open Source CodeConfirming configuration System configurationAdditional DNS Records for SIP Proxy Additional DNS Records for the H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS FeatureVerify That DNS Is Working for All Addresses License the Polycom RealPresence DMA SystemLicense the RealPresence DMA System, Appliance Edition Set Up SignalingLicense the RealPresence DMA System, Virtual Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System How Certificates Work Security Certificates OverviewDER System Security Frequently Asked Questions Column Description Certificate SettingsCertificate Signing Request Dialog Box Certificate Information Dialog BoxField Description Certificate Details Dialog Box Add Certificates Dialog BoxSection Description Go to Admin Local Cluster Certificates Certificate ProceduresInstall a Certificate Authority’s Certificate To install a certificate for a trusted root CAActions list, select Create Certificate Signing Request To create a certificate signing requestActions list, select Add Certificates Actions list, select Display DetailsInstall a Certificate in the RealPresence DMA System To remove a Trusted Root CA’s certificate Remove a Certificate from the RealPresence DMA SystemActions list, select Delete Certificate Security SettingsHigh security Field Description Maximum securityCustom security Servers, not to allow ongoing use of unencrypted connections Subscribing endpoints are conference participants Go to Admin Local Cluster Security Settings To change the security settingsOn the Troubleshooting Utilities menu, Top is removed Consequences of Enabling Maximum Security ModeSystem Security Login Policy Settings Session Local PasswordField Description Password Management Password ComplexityAccount Inactivity Local User AccountUnlimited Field Description Account LockoutBanner Access Policy SettingsCustom To reset system passwords Reset System PasswordsWait a few minutes to log back in. See also Network Settings Local Cluster ConfigurationField Description Dhcp ServerField Description Shared Management Network SettingsTurn on Auto-negotiation or set Speed and Duplex manually General System Network Shared Signaling NetworkIPv6address%eth0 Routing Configuration Dialog BoxTime Settings Activation Keys LicensesLicenses for the Appliance Edition Field Description Active LicenseLicensing Server Cluster Network SettingsLicenses for the Virtual Edition DMA HostSIP Signaling Signaling SettingsSIP Device Authentication Device AuthenticationUntrusted SIP Call Handling Configuration Field Description Settings Signaling Settings FieldsSIP Settings Field Add Guest Port Dialog BoxEdit Guest Port Dialog Box Prefix number for this entry Add Guest Prefix Dialog BoxEdit Guest Prefix Dialog Box Logging Settings Local Cluster Configuration Procedures Alerting SettingsAlert ID Threshold Condition Description Click Generate Add LicensesTo request a software activation key code for each server Select Product ActivationGo to Admin Local Cluster Signaling Settings Configure SignalingTo configure signaling Go to Admin Local Cluster LicensesUnder Unauthorized prefixes, click Add Under Unauthorized ports, click AddTo configure logging Configure LoggingAutomatically Send Usage Data See the Collected Data Enable or Disable Automatic Data CollectionTo see the collected data Active Calls Device ManagementCall Details Dialog Box Tab/Field/Column Description Call Info Subscription Events On the Call Server SettingsTab/Field/Column Description Bandwidth Call EventsTab/Field/Column Description Property Changes EndpointsQoS Registration policy script see Registration Policy on Command Description Server Settings onRegistration Policy on Registrations Names/Aliases in a Mixed H.323 and SIP EnvironmentDevice Management Add Endpoint Dialog Box Edit Device Dialog Box Edit Devices Dialog Box Edit Alias Dialog Box Add Alias Dialog BoxAssociate User Dialog Box Site Link Statistics Site StatisticsExternal Gatekeeper Column Description External Gatekeeper Add External Gatekeeper Dialog BoxEdit External Gatekeeper Dialog Box Authentication ModePostliminary This script to open the Script Debugging Dialog Box for Add External SIP Peer Dialog Box External SIP PeerUDP Field Description External SIP PeerDomain List To header options AuthenticationField Description Postliminary Temporarily select Use customized scriptScheduled conferences is checked Lync IntegrationExternal Registration Edit External SIP Peer Dialog Box Host/domain name Field Description Domain List Field Description Authentication To Header Format Options SIP Peer Postliminary Output Format OptionsRequest-URI Header Format Options Default To header for Microsoft. Equivalent to templateFree Form Template Variables Default Request-URI for Microsoft. Equivalent to templateVariable Description Original Request-URI Header Template Result Add Authentication Dialog BoxTo Header and Request-URI Header Examples Original To Header Template ResultAdd Outbound Registration Dialog Box Edit Authentication Dialog BoxTemplate Variables on Edit Outbound Registration Dialog BoxExternal H.323 SBC Device Management on Edit External H.323 SBC Dialog Box on Column Description External H.323 SBC Add External H.323 SBC Dialog BoxEdit External H.323 SBC Dialog Box MCUs MCU ManagementPage Polycom, Inc 126 See SVC Conferencing Support on On page 234. It can register again Add MCU Dialog Box Field Description External MCU Prefix Dialog Box on Profile. See Isdn Gateway Selection Process on Gateway Dialing Prefix Dialog Box on page 272. In this case,Field Description Gateway Profiles Edit MCU Dialog BoxMedia IP Addresses Polycom, Inc 134 Polycom, Inc 135 Direct dial-in prefixsession profile Polycom, Inc 137 Edit Session Profile Dialog Box Add Session Profile Dialog BoxTo add an MCU MCU ProceduresIsdn Gateway Selection Process To view information about an MCUTo edit an MCU To delete an MCU MCU Pools Column CommandAdd MCU Pool Dialog Box Edit MCU Pool Dialog BoxTo delete an MCU Pool MCU Pool ProceduresTo add an MCU Pool To edit an MCU PoolMCU Pool Orders Add MCU Pool Order Dialog Box MCU Selection Process Edit MCU Pool Order Dialog BoxMCU Availability and Reliability Tracking 24% To edit an MCU Pool Order MCU Pool Order ProceduresTo view the MCU Pool Orders list To add an MCU Pool OrderTo delete an MCU Pool Order Microsoft Active Directory Integration Integrations with Other SystemsConnection Status Microsoft Active DirectoryReport Users Report Report reportActive Directory Connection Understanding Base DN on Enterprise Chairperson and Conference Passcode Generation Field Description Enterprise Conference Room ID GenerationTo integrate with Active Directory Active Directory Integration ProcedurePolycom, Inc 158 Integrations with Other Systems Understanding Base DN Polycom, Inc 161 Adding Passcodes for Enterprise Users About the System’s Directory Queries When you click Update on the Microsoft Active DirectoryGroup Search User SearchGlobal Group Membership Search Attribute Replication Search Configurable Attribute Domain SearchDomain Search Service Account SearchLync 2010 vs. Lync 2013 Integration Microsoft Lync 2013 IntegrationScheduled Conferences Lync and non-Lync Endpoint Collaboration Automatic Contact Creation and ConfigurationConsiderations and Requirements for Lync 2013 Integration Lync 2010 and 2013 Client / Server Feature SupportPolycom, Inc 169 Required Information Integrate RealPresence DMA and LyncAdd the Lync Pool as an External SIP Peer Enable Windows Remote ShellInstall Certificates for the Lync Server Synchronize Lync Server and RealPresence DMA System TimeTo enable the Dial by Lync conference ID dial rule Enable the Dial by Lync Conference ID Dial RuleConfigure System-wide Presence and Contact Creation Settings Optional Edit Presence settings for Groups or Specific VMRs Diagnose Presence ProblemsAdd the RealPresence DMA System to the Lync Topology Microsoft Exchange Server Integration Microsoft Exchange Server Exchange Server Integration Procedure Resource Management System Integration Page Resource Management System Join Resource Management System Dialog Box Resource Management System Integration ProceduresTo integrate with a resource management system Juniper Networks SRC Juniper Networks SRC IntegrationTo configure SRC integration Juniper Networks SRC Integration ProcedureConference Settings Conference Manager ConfigurationConference Manager Configuration Field Maximum Polycom conference contacts to publish Contacts presence settings belowCreate Polycom conference contacts check box is enabled Presence PublishingTo specify conference settings Default Polycom conference contacts presence settingsGo to Admin Conference Manager Conference Settings Select Publish presence for Polycom conference contacts Remove Contacts from Active Directory Dialog BoxTwo Types of Templates Conference TemplatesStandalone Templates Template Priority About Conference IVR Services Cascading for Bandwidth About CascadingCascading for Size Conference Templates List See Two Types of Templates on Field Description Common SettingsRMX General Settings Add Conference Template Dialog BoxVideo streams from each device to each device Field Description LPR RMX Gathering Settings  TIP compatibility is set to either None or Video Only Video switching is selected Conference mode is set to AVC only Field Description RMX Video QualityTelepresence mode is Yes RMX Video SettingsOptimized RMX Skins RMX Audio SettingsSee Shared Number Dialing on Field Description RMX Conference IVRRMX Recording Cisco Codian Edit Conference Template Dialog Box Polycom, Inc 207 Field Description LPR RMX Gathering Settings Field Description RMX Video Quality Polycom, Inc 212 Polycom, Inc 213 Field Description RMX Conference IVR Cisco Codian To select a video frames layout Conference Templates ProceduresGo to Admin Conference Manager Conference Templates Select Layout Dialog BoxTo delete a conference template Click the RMX General Settings tabTo edit a conference template To change a conference template’s priorityIVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 221 Field Description Add Virtual Entry Queue Dialog Box Edit Virtual Entry Queue Dialog Box Add Direct Dial Virtual Entry Queue Dialog BoxEdit Direct Dial Virtual Entry Queue Dialog Box About Superclustering SuperclusteringRealPresence DMAs Polycom, Inc 228 Following table describes the fields on Go to Network RealPresence DMAs Supercluster ProceduresJoin Supercluster Dialog Box To create or join a superclusterActions list, click Join Supercluster Actions list, select Remove from Supercluster To remove a cluster from the superclusterAbout the Call Server Capabilities Call Server ConfigurationField Description General Settings Call Server SettingsModifications on Call Server Configuration See External Gatekeeper on Domains Gatekeeper Blacklist SettingsMycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Box Callersipuri Default Dial Plan and Suggestions for ModificationsEdit Site Dialog Box on Rule EffectH323xxxx@enterprisepartner.com Field Dial Rule Add Dial Rule Dialog BoxBlock Blocks the call Resolve to IP address Field Description Preliminary a Type of Microsoft Conference template configured in Admin Conference ManagerConference template Available SIP peers / Selected SIP peers selection areaResolve to external address Field Description Dial Rule Edit Dial Rule Dialog BoxBlock Blocks the call Resolve to IP address Polycom, Inc 250 Variable Initial value Preliminary/Postliminary ScriptingCallersitearea Dial Rule Action Output SIP Headers Usage exampleScript Debugging Dialog Box for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Strip Prefix SIP Dialstring = Callersitecountrycode + Dialstring Site Based Numeric Nicknames SIP Hunt GroupsField Description General Info Add Hunt Group Dialog BoxHunt Group Members Edit Hunt Group Dialog Box On the Inbound Authentication tab, you can Device AuthenticationInbound Authentication Shared Outbound AuthenticationField Description Inbound Authentication Field Description Device Authentication Add Device Authentication Dialog BoxEdit Device Authentication Dialog Box Field Description Shared Outbound AuthenticationRegistration Policy Noncompliant Registration Policy ScriptingEpdefinedincma EPISIPV4 Sample Registration Policy Scripts Script Debugging Dialog Box for Registration Policy ScriptsIf EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant Polycom, Inc 270 Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Vertical Service Code Dialog BoxEmbedded DNS Following table describes the fields on the Embedded DNS To enable DNS publishingNumber of Records Purged History Retention SettingsTo configure history record retention Record Type Retention Limit When Limit Is ReachedCall Server Configuration on About Site Topology Site TopologySites Site Topology Subnets Site Information Dialog BoxField Site Info Description Device TypesAdd Site Dialog Box Field Description General Info General SettingsBandwidth Settings Territory SettingsIsdn Outbound Dialing Field Description Isdn Number AssignmentIsdn Range Assignment for gateway extension dialing method Isdn Range Assignment for did dialing methodRouting SIP Routing Edit Site Dialog BoxField Description General Info General Settings Field Description Isdn Number Assignment Field Description Add Subnet Dialog Box Edit Subnet Dialog Box Site Links Edit Site Link Dialog Box Add Site Link Dialog BoxGo to Network Site Topology Site-to-Site Exclusions Site-to-Site ExclusionsAdd Site-to-Site Exclusion Wizard To add a site-to-site exclusionColumn/Section Description TerritoriesField Description Territory Info Add Territory Dialog BoxTerritory Summary pane Associated Sites paneEdit Territory Dialog Box Add Network Cloud Dialog Box Network CloudsField Cloud Info Field Cloud Info Description Edit Network Cloud Dialog BoxField Description Associated Sites See Add Site Link Dialog Box onGo to Network Site Topology Sites Site Topology Configuration ProceduresGo to Network Site Topology Territories Polycom, Inc 300 Role Description User Roles OverviewAdding Users Overview Users Are in the Local domain See Add User Dialog Box on Add User Dialog BoxAssociated Endpoints Rooms Dialog Box onField Description Associated Roles Edit User Dialog BoxConference Passcodes Prompted see Authentication Required Dialog Box on Polycom, Inc 309 Select Associated Endpoints Dialog Box Authentication Required Dialog BoxConference Rooms Dialog Box Its conferences. See Conference Templates on Add Conference Room Dialog Box Conference Settings on Identity information to the right  Do not publish presence Defined on the Admin Conference Manager Conference SettingsConference Settings  Publish presenceUser Dialog Box on Conference see Edit Conference Template Dialog Box onEdit Conference Room Dialog Box Polycom, Inc 318 Polycom, Inc 319 Dial-out Participants list Add Dial-out Participant Dialog Box Users ProceduresEdit Dial-out Participant Dialog Box Go to User Users To find a user or usersTo add a local user To edit a userTo delete a local user Conference Rooms ProceduresTo add a conference room to a user To delete one of a user’s custom conference rooms To edit one of a user’s conference roomsGroups Conference Templates on Import Enterprise Groups Dialog BoxFrom the Search results box Edit Group Dialog Box See Conference Settings onBoxes on the Admin Conference Manager Conference Settings Admin Conference Manager Conference SettingsManager Conference Settings Setting on the User Users Manage Conf Rooms dialog boxActions list, click Import Enterprise Groups Enterprise Groups ProceduresTo terminate a user’s login session Login SessionsChange Password Dialog Box Administrator Responsibilities Management and Maintenance OverviewAuditor Responsibilities Administrative Best PracticesAuditor Best Practices General system health and capacity checks Recommended Regular MaintenanceRegular archive of backups Provisioner ResponsibilitiesMicrosoft Active Directory health Security configurationCDR export DashboardCertificates Network usage data exportCall Server Active Calls Pane Active Directory Integration PaneCluster Info Pane Call Server Registrations PaneConference History Max Participants Pane Conference Manager Usage Pane Conference Manager MCUs PaneLicense Status Pane Exchange Server Integration PaneResource Management System Integration Pane Supercluster Status Pane Signaling Settings PaneTerritory Status Pane Alerts User Login History PaneAlert No clusters assigned to list of territories Cluster cluster is orphanedPolycom, Inc 344 Formatted string from server See also Alerts on Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 348 Polycom, Inc 349 Polycom, Inc 350 Certificates. See also Cluster cluster The server certificate has expiredCluster cluster One or more CA certificates have expired Polycom, Inc 353 DMA is not licensed for any calls Cannot connect to licensing server lserver for clusterCluster cluster a private network error exists on server Polycom, Inc 356 Polycom, Inc 357 Server server CPU utilization 75% Server server CPU utilization 50% and 75%Cluster cluster System version differs between servers Polycom, Inc 359 Cluster cluster Local users differ between servers MCU MCUname is currently busied out MCU MCUname is currently out of serviceMCU MCUname has count warnings MCU mcu disconnect rate is 1 MCU MCUname disconnectedMCU mcu call failure rate is 0.4 MCU mcu disconnect rate isMCU mcu call failure rate is MCU mcu is connected with no port capacity No territories configured to host conference rooms Ongoing conference VMR on MCU MCU failed reason Conference VMR on MCU MCU failed to start reasonPolycom, Inc 367 Polycom, Inc 368 Polycom, Inc 369 Date and time that the log file archive was created System Log FilesTo delete a system log archive System Logs ProceduresTo download a log archive to your PC or workstation To manually roll the system logsTop Troubleshooting UtilitiesPing TracerouteStats Diagnostics for your Dell ServerNTP Status Backing Up and Restoring SHA1 Confirm Restore Dialog BoxTo download a backup file Backup and Restore ProceduresActions list, click Download Selected To upload a backup file To create a new backup fileGo to Maintenance Backup and Restore To restore from a backup file on the cluster Page Upgrading the Software Following table describes the parts of the Software Upgrade To install an upgrade Basic Upgrade ProceduresGo to Maintenance Software Upgrade Return to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Polycom, Inc 385 Incompatible Software Version Supercluster Upgrades Simplified Supercluster Upgrade Complete Service Outage Factors to Consider for an Incremental Supercluster UpgradePolycom, Inc 388 Polycom, Inc 389 Complex Supercluster Upgrade Some Service Maintained Expanding an Unpatched System Adding a Second ServerExpanding a Patched System Shutting Down and Restarting Replacing a Failed ServerTo replace a failed server in a two-server cluster To restart or shut down one or both servers in a cluster Go to Maintenance Shutdown and RestartTo start up a shut-down cluster Call History Alert HistoryOriginator Dial String Destination Start Time End Time Export History Conference HistoryAssociated Calls Export HistoryProperty Changes Conference EventsTo download CDRs Call Detail Records CDRsExporting CDR Data Call Record LayoutsYYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 486BUSY Here Conference Room Dialog Box on720p30 Conf Conference Record LayoutsValue from the Conference room pass-through to CDR field Polycom RealPresence DMA System onConference room VMR see Edit Conference Room Dialog Box on Registration History Report To find a device or devices Registration History ProceduresActive Directory Integration Report All Domains Active Directory IntegrationGroups with Partially Loaded or No Membership Information To remove orphaned user data from the system Orphaned Groups and Users ProceduresOrphaned Groups and Users Report To remove orphaned group data from the systemConference Room Errors Report To download conference room errors data Exporting Conference Room Errors DataEnterprise Passcode Errors Report To download enterprise passcode errors data Exporting Enterprise Passcode Errors DataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Framework Snmp OverviewSnmp Notifications Configure SnmpSnmp Versions Setting Description Enable the Snmp AgentTo enable the Snmp agent Go to Admin Local Cluster Snmp SettingsAdd an Snmp Notification User Go to Admin Local Cluster Snmp Settings Click Add UserTo add a notification user Click Add Agent Edit Notification User Dialog BoxAdd an Snmp Notification Agent To add an Snmp notification agent to the systemEdit Notification Agent Dialog Box To download the MIB package for a DMA system Go to Admin Snmp Settings Click Download MIBsDownload MIBs Available Snmp MIBs