Polycom 3725-76302-001O manual About Conference IVR Services

Conference Manager Configuration

An enterprise user can be associated with multiple enterprise groups, and each group may or may not have a specifically assigned template.

You can rank the conference templates by priority, so that the system knows which template to use when the user is associated with more than one.

When someone dials into a conference room, the system uses these rules (in order of importance) to determine which template to use for the conference:

1If the conference room has a specifically assigned template (not the system default) associated with it, use that template.

2If the user associated with the conference room belongs to one or more enterprise groups that have specifically assigned templates, use the template with the highest priority.

3Otherwise, use the system default conference template.

See also:

Conference Templates on page 190

Two Types of Templates on page 190

About Cascading on page 193

Conference Templates Procedures on page 216

About Conference IVR Services

One of the conference properties you can optionally specify in a template is the conference IVR service that the Polycom RealPresence Collaboration Server or RMX MCU should use. For most purposes, you shouldn’t do so. Polycom MCUs have two defaults, one for conferences with passcodes and one for conferences without passcodes. For conferences configured via RealPresence DMA (not linked to a profile), the MCU automatically uses the right default IVR service for each conference.

Note: MCU IVR Service vs. Shared Number Dialing

The RealPresence Collaboration Server or RMX conference IVR service is separate and distinct from the RealPresence DMA system’s SIP-only shared number dialing feature (see Shared Number Dialing on page 220).

If you do choose to override the default and specify an IVR service, it’s up to you to make sure that the IVR service you select is appropriate for the users whose conferences will use this template, and that it’s available on the MCUs on which those conference may take place. See your Polycom RealPresence Collaboration Server or RMX documentation for information about conference IVR services. This feature is not supported on Cisco Codian MCUs.

On the Conference IVR tab of the Add Conference Template and Edit Conference Template dialog boxes, the list contains the names of all the conference IVR services available on the currently connected MCUs. If an IVR service is only available on some of the connected MCUs, its entry shows how many of the MCUs have that IVR service (for instance, 2 of 3).

If a template specifies a conference IVR service, the system will put conferences using that template on the least used MCU that has that conference IVR service. If there are none, it falls back to the default conference IVR service.

Polycom, Inc. 192