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Integrations with Other Systems
This chapter describes the following Polycom® RealPresence® Distributed Media Application™ (DMA®)
7000 system configuration topics related to integrating the system with external systems:
●Microsoft Active Directory® Integration
●Microsoft Lync 2013 Integration
●Microsoft Exchange Server Integration
●Resource Management System Integration
●Juniper Networks SRC Integration

Microsoft Active Directory® Integration

When you integrate the Polycom RealPresence DMA system with your Microsoft® Active Directory®, the
enterprise users (Active Directory members) become Conferencing Users in the Polycom RealPresence
DMA system. Each enterprise user is (optionally) assigned a conference room, or virtual meeting room
(VMR). The conference room IDs are typically generated from the enterprise users’ phone numbers.
Once integrated with Active Directory, the Polycom RealPresence DMA system accesses the directory
under the following circumstances:
●Nightly, to update the user and group information in its cache.
●Whenever you force a cache refresh using the Update button.
●To authenticate login passwords.
●To create or delete Polycom conference contacts whenever a publishable VMR is created or deleted
(only if the RealPresence DMA system is integrated with Microsoft Lync 2013 and contact creation is
enabled).
In a superclustered environment, one cluster is responsible for integrating with Active Directory and
updating the cache daily, and the cache is available to all clusters through the replicated shared data store.
The other clusters connect to Active Directory only to authenticate user credentials.
Note: Polycom Solution and Integration Support
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments
integrated with Polycom solutions are available from Polycom Global Services, and its certified
Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual
communication within their third-party UC environments.
UC Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for
Microsoft Outlook and Microsoft Lync Server or Office Communications Server integrations. Please
see http://www.polycom.com/services/professional_services/index.html or contact your local Polycom
representative for more information.
If the Active Directory is on Windows Server 2008 R2 and AD integration fails, see
http://support.microsoft.com/kb/977180.