Prompt File Name Prompt Text | Polycom 3725-76302-001O guide

Conference Manager Configuration

Prompt File Name	Prompt Text

Chairperson_Identifier.wav	For conference chairperson services, enter the chairperson
	password. All other participants, please wait.

Chairperson_PIN_Invalid.wav	Invalid chairperson password.

Chairperson_PIN_Invalid_Retry.wav	Invalid chairperson password. Please try again.

Conference_Full.wav	The conference is full. You cannot join at this time.

Conference_Locked.wav	The conference is locked. You cannot join at this time.

Conference_NID.wav	Please enter the conference ID.

Conference_NID_Invalid.wav	Invalid conference ID.

Conference_NID_Invalid_Retry.wav	Invalid conference ID. Please try again.

Conference_PIN.wav	Please enter the conference password.

Conference_PIN_Invalid.wav	Invalid conference password.

Conference_PIN_Invalid_Retry.wav	Invalid conference password. Please try again.

Disconnect.wav	You will now be disconnected.

General_Welcome.wav	Welcome to unified conferencing.

No_Resources_Available.wav	Sorry, the system is full.

Operator_Transfer.wav	You will now be transferred to the operator.

Operator_Transfer_Cancelable.wav	Press any key to cancel.

On the IVR Prompt Sets page, you can:

●Add a custom prompt set. The system validates the Appname and Promptset values in the manifest file of the prompt set archive you select for uploading.

●See information about the selected prompt set, including a list of the media files it includes.

●Delete the selected custom prompt set (but not the default prompt set or a prompt set assigned to a RealPresence DMA-controlled VEQ).

The following table describes the parts of the IVR Prompt Sets page.

Field	Description

Archive File Name	The name of the archive (.zip) file containing the prompt set.

Prompt Set Name	The name of the prompt set as specified in the manifest file.

Polycom, Inc.

219

Image 219

Polycom 3725-76302-001O manual Prompt File Name Prompt Text, Field Description

Contents

Polycom RealPresence DMA 7000 System Page Contents System Security Local Cluster Configuration Device Management Integrations with Other Systems 152 MCU Management Conference Manager Configuration Call Server ConfigurationSuperclustering Site Topology 278 Users and Groups System Management and Maintenance Contents Contents Page Polycom RealPresence DMA System Snmp Support System Reports 419 Introduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager RealPresence Platform API Call Server SVC Conferencing Support Two-server Cluster Configuration Polycom RealPresence DMA System’s Three Configurations Single-server Configuration System Capabilities and Constraints System Port Usage Port Protocol DescriptionEmbedded DNS on Send Usage Data on Polycom Solution Support Accessing the Polycom RealPresence DMA SystemWorking in the Polycom RealPresence DMA System Settings Dialog Box Menu/Icon Admin Provisioner AuditorField Input Requirements Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor To replace an Lgpl library with your modified version Open Source SoftwareLicense Information Modifying Open Source Code Confirming configuration System configuration Additional DNS Records for SIP Proxy Additional DNS Records for the H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS Feature Verify That DNS Is Working for All Addresses License the Polycom RealPresence DMA System Set Up Signaling License the RealPresence DMA System, Appliance EditionLicense the RealPresence DMA System, Virtual Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System How Certificates Work Security Certificates Overview DER System Security Frequently Asked Questions Column Description Certificate Settings Certificate Information Dialog Box Certificate Signing Request Dialog BoxField Description Add Certificates Dialog Box Certificate Details Dialog BoxSection Description Go to Admin Local Cluster Certificates Certificate ProceduresInstall a Certificate Authority’s Certificate To install a certificate for a trusted root CA Actions list, select Create Certificate Signing Request To create a certificate signing requestActions list, select Add Certificates Actions list, select Display Details Install a Certificate in the RealPresence DMA System To remove a Trusted Root CA’s certificate Remove a Certificate from the RealPresence DMA System Actions list, select Delete Certificate Security Settings Field Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Subscribing endpoints are conference participants Go to Admin Local Cluster Security Settings To change the security settings On the Troubleshooting Utilities menu, Top is removed Consequences of Enabling Maximum Security Mode System Security Login Policy Settings Session Local PasswordField Description Password Management Password Complexity Account Inactivity Local User AccountUnlimited Field Description Account Lockout Access Policy Settings BannerCustom To reset system passwords Reset System Passwords Wait a few minutes to log back in. See also Network Settings Local Cluster Configuration Field Description Dhcp Server Settings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually General System Network Shared Signaling Network IPv6address%eth0 Routing Configuration Dialog Box Time Settings Activation Keys LicensesLicenses for the Appliance Edition Field Description Active License Licensing Server Cluster Network SettingsLicenses for the Virtual Edition DMA Host SIP Signaling Signaling Settings Device Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Field Description Settings Signaling Settings Fields SIP Settings Field Add Guest Port Dialog Box Edit Guest Port Dialog Box Prefix number for this entry Add Guest Prefix Dialog Box Edit Guest Prefix Dialog Box Logging Settings Alerting Settings Local Cluster Configuration ProceduresAlert ID Threshold Condition Description Click Generate Add LicensesTo request a software activation key code for each server Select Product Activation Go to Admin Local Cluster Signaling Settings Configure SignalingTo configure signaling Go to Admin Local Cluster Licenses Under Unauthorized prefixes, click Add Under Unauthorized ports, click Add Configure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Active Calls Device Management Call Details Dialog Box Tab/Field/Column Description Call Info Subscription Events On the Call Server SettingsTab/Field/Column Description Bandwidth Call Events Endpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy on Server Settings on Command DescriptionRegistration Policy on Registrations Names/Aliases in a Mixed H.323 and SIP Environment Device Management Add Endpoint Dialog Box Edit Device Dialog Box Edit Devices Dialog Box Add Alias Dialog Box Edit Alias Dialog BoxAssociate User Dialog Box Site Link Statistics Site Statistics External Gatekeeper Column Description External Gatekeeper Add External Gatekeeper Dialog Box Authentication Mode Edit External Gatekeeper Dialog BoxPostliminary This script to open the Script Debugging Dialog Box for Add External SIP Peer Dialog Box External SIP Peer UDP Field Description External SIP Peer Domain List To header options AuthenticationField Description Postliminary Temporarily select Use customized script Lync Integration Scheduled conferences is checkedExternal Registration Edit External SIP Peer Dialog Box Host/domain name Field Description Domain List Field Description Authentication To Header Format Options SIP Peer Postliminary Output Format Options Request-URI Header Format Options Default To header for Microsoft. Equivalent to template Default Request-URI for Microsoft. Equivalent to template Free Form Template VariablesVariable Description Original Request-URI Header Template Result Add Authentication Dialog BoxTo Header and Request-URI Header Examples Original To Header Template Result Add Outbound Registration Dialog Box Edit Authentication Dialog Box Template Variables on Edit Outbound Registration Dialog Box External H.323 SBC Device Management on Edit External H.323 SBC Dialog Box on Column Description External H.323 SBC Add External H.323 SBC Dialog Box Edit External H.323 SBC Dialog Box MCUs MCU ManagementPage Polycom, Inc 126 See SVC Conferencing Support on On page 234. It can register again Add MCU Dialog Box Field Description External MCU Prefix Dialog Box on Profile. See Isdn Gateway Selection Process on Gateway Dialing Prefix Dialog Box on page 272. In this case, Edit MCU Dialog Box Field Description Gateway ProfilesMedia IP Addresses Polycom, Inc 134 Polycom, Inc 135 Direct dial-in prefixsession profile Polycom, Inc 137 Edit Session Profile Dialog Box Add Session Profile Dialog Box To add an MCU MCU ProceduresIsdn Gateway Selection Process To view information about an MCU To edit an MCU To delete an MCU MCU Pools Column CommandAdd MCU Pool Dialog Box Edit MCU Pool Dialog Box To delete an MCU Pool MCU Pool ProceduresTo add an MCU Pool To edit an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog Box MCU Selection Process Edit MCU Pool Order Dialog Box MCU Availability and Reliability Tracking 24% To edit an MCU Pool Order MCU Pool Order ProceduresTo view the MCU Pool Orders list To add an MCU Pool Order To delete an MCU Pool Order Microsoft Active Directory Integration Integrations with Other Systems Microsoft Active Directory Connection StatusReport Report report Users ReportActive Directory Connection Understanding Base DN on Enterprise Chairperson and Conference Passcode Generation Field Description Enterprise Conference Room ID Generation To integrate with Active Directory Active Directory Integration Procedure Polycom, Inc 158 Integrations with Other Systems Understanding Base DN Polycom, Inc 161 Adding Passcodes for Enterprise Users About the System’s Directory Queries When you click Update on the Microsoft Active Directory User Search Group SearchGlobal Group Membership Search Attribute Replication Search Configurable Attribute Domain Search Domain Search Service Account Search Microsoft Lync 2013 Integration Lync 2010 vs. Lync 2013 IntegrationScheduled Conferences Lync and non-Lync Endpoint Collaboration Automatic Contact Creation and Configuration Lync 2010 and 2013 Client / Server Feature Support Considerations and Requirements for Lync 2013 IntegrationPolycom, Inc 169 Required Information Integrate RealPresence DMA and Lync Add the Lync Pool as an External SIP Peer Enable Windows Remote ShellInstall Certificates for the Lync Server Synchronize Lync Server and RealPresence DMA System Time To enable the Dial by Lync conference ID dial rule Enable the Dial by Lync Conference ID Dial Rule Configure System-wide Presence and Contact Creation Settings Diagnose Presence Problems Optional Edit Presence settings for Groups or Specific VMRsAdd the RealPresence DMA System to the Lync Topology Microsoft Exchange Server Integration Microsoft Exchange Server Exchange Server Integration Procedure Resource Management System Integration Page Resource Management System Join Resource Management System Dialog Box Resource Management System Integration Procedures To integrate with a resource management system Juniper Networks SRC Juniper Networks SRC Integration To configure SRC integration Juniper Networks SRC Integration Procedure Conference Settings Conference Manager Configuration Conference Manager Configuration Field Maximum Polycom conference contacts to publish Contacts presence settings belowCreate Polycom conference contacts check box is enabled Presence Publishing Default Polycom conference contacts presence settings To specify conference settingsGo to Admin Conference Manager Conference Settings Select Publish presence for Polycom conference contacts Remove Contacts from Active Directory Dialog Box Conference Templates Two Types of TemplatesStandalone Templates Template Priority About Conference IVR Services Cascading for Bandwidth About Cascading Cascading for Size Conference Templates List See Two Types of Templates on Field Description Common SettingsRMX General Settings Add Conference Template Dialog Box Video streams from each device to each device Field Description LPR RMX Gathering Settings  TIP compatibility is set to either None or Video Only Video switching is selected Conference mode is set to AVC only Field Description RMX Video Quality RMX Video Settings Telepresence mode is YesOptimized RMX Skins RMX Audio Settings Field Description RMX Conference IVR See Shared Number Dialing onRMX Recording Cisco Codian Edit Conference Template Dialog Box Polycom, Inc 207 Field Description LPR RMX Gathering Settings Field Description RMX Video Quality Polycom, Inc 212 Polycom, Inc 213 Field Description RMX Conference IVR Cisco Codian To select a video frames layout Conference Templates ProceduresGo to Admin Conference Manager Conference Templates Select Layout Dialog Box To delete a conference template Click the RMX General Settings tabTo edit a conference template To change a conference template’s priority IVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 221 Field Description Add Virtual Entry Queue Dialog Box Edit Virtual Entry Queue Dialog Box Add Direct Dial Virtual Entry Queue Dialog Box Edit Direct Dial Virtual Entry Queue Dialog Box About Superclustering Superclustering RealPresence DMAs Polycom, Inc 228 Following table describes the fields on Go to Network RealPresence DMAs Supercluster ProceduresJoin Supercluster Dialog Box To create or join a supercluster Actions list, click Join Supercluster Actions list, select Remove from Supercluster To remove a cluster from the supercluster About the Call Server Capabilities Call Server Configuration Call Server Settings Field Description General SettingsModifications on Call Server Configuration See External Gatekeeper on Domains Gatekeeper Blacklist Settings Mycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Box Callersipuri Default Dial Plan and Suggestions for Modifications Edit Site Dialog Box on Rule Effect H323xxxx@enterprisepartner.com Field Dial Rule Add Dial Rule Dialog Box Block Blocks the call Resolve to IP address Field Description Preliminary  a Type of Microsoft Conference template configured in Admin Conference ManagerConference template Available SIP peers / Selected SIP peers selection area Resolve to external address Field Description Dial Rule Edit Dial Rule Dialog Box Block Blocks the call Resolve to IP address Polycom, Inc 250 Variable Initial value Preliminary/Postliminary Scripting Callersitearea Dial Rule Action Output SIP Headers Usage example Script Debugging Dialog Box for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Strip Prefix SIP Dialstring = Callersitecountrycode + Dialstring Site Based Numeric Nicknames SIP Hunt Groups Add Hunt Group Dialog Box Field Description General InfoHunt Group Members Edit Hunt Group Dialog Box On the Inbound Authentication tab, you can Device AuthenticationInbound Authentication Shared Outbound Authentication Field Description Inbound Authentication Field Description Device Authentication Add Device Authentication Dialog BoxEdit Device Authentication Dialog Box Field Description Shared Outbound Authentication Registration Policy Noncompliant Registration Policy Scripting Epdefinedincma EPISIPV4 Sample Registration Policy Scripts Script Debugging Dialog Box for Registration Policy Scripts If EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant Polycom, Inc 270 Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Vertical Service Code Dialog Box Embedded DNS Following table describes the fields on the Embedded DNS To enable DNS publishing Number of Records Purged History Retention SettingsTo configure history record retention Record Type Retention Limit When Limit Is Reached Call Server Configuration on About Site Topology Site Topology Sites Site Topology Subnets Site Information Dialog BoxField Site Info Description Device Types Add Site Dialog Box Field Description General Info General SettingsBandwidth Settings Territory Settings Isdn Outbound Dialing Field Description Isdn Number Assignment Isdn Range Assignment for did dialing method Isdn Range Assignment for gateway extension dialing methodRouting SIP Routing Edit Site Dialog Box Field Description General Info General Settings Field Description Isdn Number Assignment Field Description Add Subnet Dialog Box Edit Subnet Dialog Box Site Links Edit Site Link Dialog Box Add Site Link Dialog Box Go to Network Site Topology Site-to-Site Exclusions Site-to-Site ExclusionsAdd Site-to-Site Exclusion Wizard To add a site-to-site exclusion Column/Section Description Territories Field Description Territory Info Add Territory Dialog BoxTerritory Summary pane Associated Sites pane Edit Territory Dialog Box Network Clouds Add Network Cloud Dialog BoxField Cloud Info Field Cloud Info Description Edit Network Cloud Dialog BoxField Description Associated Sites See Add Site Link Dialog Box on Site Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories Polycom, Inc 300 Role Description User Roles Overview Adding Users Overview Users Are in the Local domain See Add User Dialog Box on Add User Dialog Box Associated Endpoints Rooms Dialog Box on Edit User Dialog Box Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Box on Polycom, Inc 309 Authentication Required Dialog Box Select Associated Endpoints Dialog BoxConference Rooms Dialog Box Its conferences. See Conference Templates on Add Conference Room Dialog Box Conference Settings on Identity information to the right  Do not publish presence Defined on the Admin Conference Manager Conference SettingsConference Settings  Publish presence User Dialog Box on Conference see Edit Conference Template Dialog Box on Edit Conference Room Dialog Box Polycom, Inc 318 Polycom, Inc 319 Dial-out Participants list Users Procedures Add Dial-out Participant Dialog BoxEdit Dial-out Participant Dialog Box Go to User Users To find a user or usersTo add a local user To edit a user Conference Rooms Procedures To delete a local userTo add a conference room to a user To delete one of a user’s custom conference rooms To edit one of a user’s conference rooms Groups Import Enterprise Groups Dialog Box Conference Templates onFrom the Search results box Edit Group Dialog Box See Conference Settings on Boxes on the Admin Conference Manager Conference Settings Admin Conference Manager Conference SettingsManager Conference Settings Setting on the User Users Manage Conf Rooms dialog box Actions list, click Import Enterprise Groups Enterprise Groups Procedures To terminate a user’s login session Login Sessions Change Password Dialog Box Administrator Responsibilities Management and Maintenance Overview Administrative Best Practices Auditor ResponsibilitiesAuditor Best Practices General system health and capacity checks Recommended Regular MaintenanceRegular archive of backups Provisioner Responsibilities Microsoft Active Directory health Security configuration CDR export DashboardCertificates Network usage data export Call Server Active Calls Pane Active Directory Integration Pane Call Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager Usage Pane Conference Manager MCUs Pane Exchange Server Integration Pane License Status PaneResource Management System Integration Pane Signaling Settings Pane Supercluster Status PaneTerritory Status Pane User Login History Pane AlertsAlert No clusters assigned to list of territories Cluster cluster is orphaned Polycom, Inc 344 Formatted string from server See also Alerts on Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 348 Polycom, Inc 349 Polycom, Inc 350 Certificates. See also Cluster cluster The server certificate has expired Cluster cluster One or more CA certificates have expired Polycom, Inc 353 DMA is not licensed for any calls Cannot connect to licensing server lserver for cluster Cluster cluster a private network error exists on server Polycom, Inc 356 Polycom, Inc 357 Server server CPU utilization 50% and 75% Server server CPU utilization 75%Cluster cluster System version differs between servers Polycom, Inc 359 Cluster cluster Local users differ between servers MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU mcu disconnect rate is 1 MCU MCUname disconnected MCU mcu disconnect rate is MCU mcu call failure rate is 0.4MCU mcu call failure rate is MCU mcu is connected with no port capacity No territories configured to host conference rooms Ongoing conference VMR on MCU MCU failed reason Conference VMR on MCU MCU failed to start reason Polycom, Inc 367 Polycom, Inc 368 Polycom, Inc 369 Date and time that the log file archive was created System Log Files To delete a system log archive System Logs ProceduresTo download a log archive to your PC or workstation To manually roll the system logs Top Troubleshooting UtilitiesPing Traceroute Diagnostics for your Dell Server StatsNTP Status Backing Up and Restoring SHA1 Confirm Restore Dialog Box Backup and Restore Procedures To download a backup fileActions list, click Download Selected To create a new backup file To upload a backup fileGo to Maintenance Backup and Restore To restore from a backup file on the cluster Page Upgrading the Software Following table describes the parts of the Software Upgrade Basic Upgrade Procedures To install an upgradeGo to Maintenance Software Upgrade Return to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Polycom, Inc 385 Incompatible Software Version Supercluster Upgrades Simplified Supercluster Upgrade Complete Service Outage Factors to Consider for an Incremental Supercluster Upgrade Polycom, Inc 388 Polycom, Inc 389 Complex Supercluster Upgrade Some Service Maintained Expanding an Unpatched System Adding a Second Server Expanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Call History Alert History Originator Dial String Destination Start Time End Time Export History Conference History Associated Calls Export History Property Changes Conference Events To download CDRs Call Detail Records CDRsExporting CDR Data Call Record Layouts YYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 486BUSY Here Conference Room Dialog Box on 720p30 Conf Conference Record Layouts Polycom RealPresence DMA System on Value from the Conference room pass-through to CDR fieldConference room VMR see Edit Conference Room Dialog Box on Registration History Report To find a device or devices Registration History Procedures Active Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information To remove orphaned user data from the system Orphaned Groups and Users ProceduresOrphaned Groups and Users Report To remove orphaned group data from the system Conference Room Errors Report To download conference room errors data Exporting Conference Room Errors Data Enterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Framework Snmp Overview Configure Snmp Snmp NotificationsSnmp Versions Setting Description Enable the Snmp AgentTo enable the Snmp agent Go to Admin Local Cluster Snmp Settings Go to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user Click Add Agent Edit Notification User Dialog BoxAdd an Snmp Notification Agent To add an Snmp notification agent to the system Edit Notification Agent Dialog Box To download the MIB package for a DMA system Go to Admin Snmp Settings Click Download MIBsDownload MIBs Available Snmp MIBs