Polycom 3725-76302-001O manual IVR Prompt Sets

Conference Manager Configuration

See also:

Conference Templates on page 190

Add Conference Template Dialog Box on page 196

Edit Conference Template Dialog Box on page 206

IVR Prompt Sets

A prompt set contains a set of media files (audio prompts and video slides) that provide the caller experience for a RealPresence DMA-controlled IVR service. The RealPresence DMA system comes with a factory default call flow and corresponding prompt set. You can customize the IVR experience (in terms of language or branding) associated with the call flow by installing custom prompt sets and creating RealPresence DMA-controlled VEQs that use those prompt sets (see Shared Number Dialing on page 220).

A prompt set is an archive (.zip) file containing:

●A directory, META-INF, containing a single file, MANIFEST.MF. This is a text file describing the prompt set. It contains name:value attribute pairs separated by newlines. Currently, the RealPresence DMA system checks the following attribute names for valid values:

Appname identifies the call flow associated with this prompt set. Currently, “dma7000” is the only valid value.

Format describes the encoding of the audio prompts. Currently, “PCM 16Khz 16bit Mono” is the only valid value.

Language describes the language of the audio prompts and video slides. This may be any value.

Promptset is the name of the prompt set. This value must be unique across all prompt set .zip files.

Note: Manifest Format

The manifest file must not contain the attribute names Format and Language.

●A collection of .wav and .jpg files with the individual audio prompts and video slides.

The .wav files should be encoded in PCM 16 Khz 16-bit mono format, and the file names must be exactly the same as in the default prompt set. If a custom prompt set is missing the .wav file for a specific prompt in the call flow, the RealPresence DMA system substitutes the corresponding prompt from the factory default prompt set.

The .jpg files should be 1920x1088 pixels, and the file names must be exactly the same as in the default prompt set. If a custom prompt set is missing a .jpg file, the RealPresence DMA system substitutes the corresponding one from the factory default prompt set.

Note: No Media File Format Validation

The RealPresence DMA system doesn’t examine the contents of the media files to validate the format.

The call flow currently uses only one video slide, General_Slide.jpg. The following table lists the audio prompt files it uses.

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