Polycom 3725-76302-001O manual Diagnose Presence Problems

Integrations with Other Systems

a(Optional) Modify the VMR display name pattern if necessary.

This text will be precede the VMR number of the conference contact in the Lync contact window.

b(Optional) Populate the OU for contacts field.

If left blank, the system creates resources in the CN=Users container.

6Modify the Default Polycom conference contacts presence settings field to suit your environment.

See also:

Conference Settings on page 185

Add the RealPresence DMA System to the Lync Topology

Configure the Lync 2013 server to include the RealPresence DMA system in its topology by logging in to the Lync server and using the user interface and Windows PowerShell to configure trust management. See

the Polycom Unified Communications Deployment Guide for Microsoft Environments for further information

on how to accomplish this step.

(Optional) Edit Presence settings for Groups or Specific VMRs

If you need to modify group-level or per-VMR presence settings after integration is complete, go to the User

>Groups > Edit Group dialog box or the User > Users > Manage Conf Rooms page respectively to make changes.

See also:

Edit Group Dialog Box on page 327

Conference Rooms Dialog Box on page 310

Call Server Settings on page 234

Diagnose Presence Problems

If your Lync 2013 client does not display presence for RealPresence DMA system VMRs after you enable automatic contact creation and presence publishing, use the following points to begin troubleshooting.

●Check for any active system alerts

The description of any active system alerts can indicate potential issues with integration. See the online help or the Polycom RealPresence DMA 7000 System Operations Guide for a description of the alert text.

●Verify NTP Lync server and RealPresence DMA system use the same NTP source

If the system time differs slightly between the RealPresence DMA system and the Lync server, the Lync server can reject contact creation attempts. See the Admin > Local Cluster > Time Settings page to configure NTP servers.

●Ensure supported MCUs are in service with available ports

See the Network > MCU > MCUs page for an overview of MCU status.

●Ensure that the Publish presence for Polycom conference contacts check box is enabled

This setting, on the Admin > Conference Manager > Conference Settings page, controls system-wide presence publishing for conference contacts.

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