Polycom 3725-76302-001O manual Return to Maintenance Software Upgrade

5Click Close.

The Upgrade Package Details section displays information about the file you uploaded. The description includes an estimated install time.

6Verify that the upgrade package is correct. If a system restart is required, make sure that there are no calls on the system.

Most upgrades will require a restart.

7If this cluster is part of a supercluster, do the following:

a If integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and terminate the integration.

b Go to Network > Site Topology > Territories and reassign the cluster’s territory responsibilities. Wait a few minutes and verify on another cluster that the change has been replicated.

c Go to Network > RealPresence DMAs and take this cluster out of service (or busy it out and wait for all calls to end).

dSelect this cluster and click to remove the cluster, click

Remove from Supercluster. When asked to confirm that you want Yes.

The cluster is removed from the supercluster. A dialog box informs you when the process is complete. Then it logs you out and restarts.

eClick OK to log out immediately, or simply wait.

Note: Give the System Time to Restart

Wait about five minutes before trying to log back into the system. You may need to restart your browser or flush your browser cache in order to log back in.

fLog back into the cluster you removed and verify on the Supercluster Status pane of the Dashboard that the cluster is no longer part of the supercluster.

gReturn to Maintenance > Software Upgrade.

8In the Actions list, click Upgrade. A confirmation dialog box appears.

9Click Yes.

If a restart is required, a dialog box informs you that the upgrade is starting. Shortly after that, the system logs you out and restarts.

10Click OK to log out immediately, or simply wait.

The Upgrade Status page appears. It shows progress and displays the upgrade logging. When the upgrade is complete, the system reboots.

When the upgrade and reboot are finished, in a two-server cluster, both servers’ LCDs display RealPresence DMA Clustered (in a single-server system, the LCD displays RealPresence DMA Ready), and you’re able to log back in.

Note: Restart Your Browser if Needed

You may need to restart your browser or flush your browser cache in order to log back into the system.

11Log back in and:

Polycom, Inc. 383