Polycom 3725-76302-001O manual Polycom, Inc 221

Conference Manager Configuration

2The Polycom RealPresence DMA system recognizes the dialed number as a VEQ number and routes the call to a Polycom RealPresence Collaboration Server or RMX MCU configured to provide the IVR experience (MCU-controlled or RealPresence DMA-controlled) that’s associated with the VEQ number dialed.

Note: Valid “Speed Dial” Formats

For RealPresence DMA-controlled VEQ numbers, the RealPresence DMA system recognizes two “speed dial” SIP dial string formats:

•<veq number>**<vmr number> — The system validates the VMR number. If it’s valid, the caller bypasses the prompt for the destination conference. If the VMR has a conference passcode (PIN), chairperson passcode, or both, the system prompts for and validates the passcode.

<veq number>**<vmr number>**<passcode> — The system validates the VMR number, and if it’s valid, the passcode. If both are valid, the caller bypasses both prompts and is placed directly into conference.

3If this is an MCU-controlled entry queue:

a The MCU uses its call flow, voice prompts, and video slides, prompting the caller for the VMR number of the destination conference and sending the response back to the Polycom RealPresence DMA system for validation.

bThe Polycom RealPresence DMA system validates the VMR number entered by the caller.

If the number is invalid, the RealPresence DMA system instructs the MCU to re-prompt the caller. The number of retries is configurable.

cIf the caller entered a valid VMR number, the RealPresence DMA system routes the call to the conference (selecting an appropriate MCU and starting the conference if necessary). Prompting for a passcode, if needed, is handled by the conference IVR service assigned to the conference template, if any, or the default conference IVR service.

4If this is a RealPresence DMA-controlled entry queue:

aThe Polycom RealPresence DMA system uses its call flow, voice prompts, and video slides, sending commands to the MCU to control the interaction with the caller (display slides, play prompts, collect tones, etc.).

bThe Polycom RealPresence DMA system validates the VMR number entered by the caller.

If the caller entered an invalid number, the RealPresence DMA system instructs the MCU to re-prompt the caller. The number of retries is configurable. If the caller fails to enter a valid number or enters the (configurable) operator request command, the RealPresence DMA system routes the call to the operator (help desk) SIP URI.

cIf the conference has a conference passcode (PIN), chairperson passcode, or both, the RealPresence DMA system instructs the MCU to prompt for and collect the passcode. The RealPresence DMA system validates the passcode entered by the caller.

If the caller entered an invalid passcode, the RealPresence DMA system instructs the MCU to re-prompt the caller. The number of retries is configurable. If the caller fails to enter a valid passcode or enters the (configurable) operator request command, the RealPresence DMA system routes the call to the operator (help desk) SIP URI.

dIf the caller entered a valid passcode, the RealPresence DMA system routes the call to the conference (selecting an appropriate MCU and starting the conference if necessary), assigning the caller the appropriate role (chairperson or participant).

The default dial plan contains a dial rule that routes calls whose dialed number is a VEQ dial-in number to the correct VEQ.

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