Polycom 3725-76302-001O manual Complex Supercluster Upgrade Some Service Maintained

Note: Restart Your Browser if Necessary

You may need to restart your browser or flush your browser cache in order to log back into the system.

eLog back in and, in a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

fGo to Maintenance > Software Upgrade and check the Operation History table.

gIf the upgrade requires a new license activation key code or codes, obtain and install them as described in Add Licenses on page 82.

hGo to Network > RealPresence DMAs and join this cluster to cluster A to create a supercluster. You now have a new supercluster consisting of two upgraded clusters.

6For each additional cluster, repeat step 5 of this procedure to upgrade it and add it to the new supercluster.

7On any cluster of the new supercluster, do the following:

aGo to Network > Site Topology > Territories and restore the territory assignments that you recorded at step 3a of this procedure. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

bGo to Network > RealPresence DMAs and return each cluster to service.

cVerify, and restore or update if necessary, other supercluster configuration settings.

You should now have a fully functional upgraded supercluster.

8Call Polycom Global Services if, for any cluster:

After waiting significantly longer than the estimated install time, you’re still unable to log back in.

You can log in, but the Dashboard shows only one server for a two-server cluster.

The package version numbers on the two servers are not the same.

See also:

Upgrading the Software on page 380 Basic Upgrade Procedures on page 382

Factors to Consider for an Incremental Supercluster Upgrade on page 387

Complex Supercluster Upgrade (Some Service Maintained)

Please contact Polycom Global Services for instructions and assistance. See also:

Upgrading the Software on page 380 Basic Upgrade Procedures on page 382

Factors to Consider for an Incremental Supercluster Upgrade on page 387 Simplified Supercluster Upgrade (Complete Service Outage) on page 387

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