Conference Manager Configuration
Polycom, Inc. 223
See also:
Add Direct Dial Virtual Entry Queue Dialog Box on page 224
Edit Virtual Entry Queue Dialog Box on page 224
Edit Direct Dial Virtual Entry Queue Dialog Box on page225
Conference Templates on page190
Conference Settings on page 185
IVR Prompt Sets on page218
Add Virtual Entry Queue Dialog Box
Lets you add a virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing
page. The table below describes the fields in the dialog box.
Field Description
Virtual entry queue number The VEQ number.
Dial-in number Number used to dial into the VEQ. Automatically set to the dialing prefix (see
Conference Settings on page185) plus VEQ number.
Description A meaningful description for this VEQ and its IVR experience, such as which
language is used.
Response entry attempts The number of times a caller can enter an invalid VMR number before the
system rejects the call.
RMX entry queue The RealPresence Collaboration Server or RMX entry queue to use for this
VEQ. The list includes all entry queues available on the Polycom MCUs
connected to the system, with the number of MCUs that have each entry
queue shown in parentheses.
Note: Polycom MCUs refer to entry queues designed for a RealPresence
DMA-controlled VEQ as “External IVR” because RealPresence DMA-based
IVR control is external to the MCU.
RealPresence DMA-based IVR Call Flow (only for “External IVR control” entry queues)
IVR prompt set For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
includes all those installed on the RealPresence DMA system (see IVR
Prompt Sets on page218).
Timeout for response entry (sec) The length of time that the RealPresence DMA system waits for a caller to
respond to a prompt (5-60 seconds).
DTMF terminator The terminator used to mark the end of caller input.
Operator assistance URI The SIP URI to which to route the call for operator (help desk) assistance.