Polycom 3725-76302-001O manual Add Virtual Entry Queue Dialog Box

Conference Manager Configuration

See also:

Add Direct Dial Virtual Entry Queue Dialog Box on page 224

Edit Virtual Entry Queue Dialog Box on page 224

Edit Direct Dial Virtual Entry Queue Dialog Box on page 225

Conference Templates on page 190

Conference Settings on page 185

IVR Prompt Sets on page 218

Add Virtual Entry Queue Dialog Box

Lets you add a virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The table below describes the fields in the dialog box.

Field	Description
Virtual entry queue number	The VEQ number.
Dial-in number	Number used to dial into the VEQ. Automatically set to the dialing prefix (see
	Conference Settings on page 185) plus VEQ number.
Description	A meaningful description for this VEQ and its IVR experience, such as which
	language is used.
Response entry attempts	The number of times a caller can enter an invalid VMR number before the
	system rejects the call.
RMX entry queue	The RealPresence Collaboration Server or RMX entry queue to use for this
	VEQ. The list includes all entry queues available on the Polycom MCUs
	connected to the system, with the number of MCUs that have each entry
	queue shown in parentheses.
	Note: Polycom MCUs refer to entry queues designed for a RealPresence
	DMA-controlled VEQ as “External IVR” because RealPresence DMA-based
	IVR control is external to the MCU.

RealPresence DMA-based IVR Call Flow (only for “External IVR control” entry queues)

IVR prompt set	For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
	includes all those installed on the RealPresence DMA system (see IVR
	Prompt Sets on page 218).
Timeout for response entry (sec)	The length of time that the RealPresence DMA system waits for a caller to
	respond to a prompt (5-60 seconds).
DTMF terminator	The terminator used to mark the end of caller input.
Operator assistance URI	The SIP URI to which to route the call for operator (help desk) assistance.

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