Polycom, Inc 356 | Polycom 3725-76302-001O instruction

Alert 3305

Cluster <cluster>: A public signaling network error exists on <server>.

The specified server has detected a problem with the signaling network connection.

This could be a problem with the GB3 port (eth2 interface), the ethernet cable connecting the server to the enterprise network switch, or that switch. Or, the server in question may just need to be rebooted.

See also:

Alerts on page 342

Alert 3306

DNS <address of DNS server> settings are inconsistent with network configuration on Cluster <cluster>: <issue-text>. (FTL20281)

The system has found issues with the DNS configuration on the Admin > Local Cluster > Network Settings page for the specified cluster. This could indicate one of the following possible problems:

●The virtual or management host name A or AAAA record configured in the specified DNS server is missing

●The virtual or management host name A or AAAA record configured in the specified DNS server references the incorrect address

The alert text describes the nature of the problem, which may require additional configuration of the DNS server(s) or network settings for the cluster.

Refer to Chapter 2 of the Polycom RealPresence DMA 7000 System Operations Guide for more information regarding DNS configuration.

Click the link to go to the Admin > Local Cluster > Network Settings page.

See also:

Alerts on page 342

Add Required DNS Records for the Polycom RealPresence DMA System on page 30

Alert 3309

<cluster>: DNS <address of DNS server> is unresponsive. <service> at <FQDN> <referenced by> {will use <IP address> cannot be reached}.

One or more configured DNS servers are not responding to requests from the specified cluster. The system will use the last cached IP address for the DNS server, but if no IP address is known, this DNS server is considered unreachable.

This could indicate a network problem, or that a DNS server is out of service.

Click the link to go to the Admin > Local Cluster > Network Settings page.

See also:

Alerts on page 342

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Contents

Polycom RealPresence DMA 7000 System Page Contents Local Cluster Configuration System Security Device Management MCU Management Integrations with Other Systems 152 Superclustering Conference Manager ConfigurationCall Server Configuration Site Topology 278 System Management and Maintenance Users and Groups Contents Contents Page System Reports Polycom RealPresence DMA System Snmp Support 419 Conference Manager Introduction to the Polycom RealPresence DMA SystemPolycom RealPresence DMA System’s Primary Functions Call Server RealPresence Platform API SVC Conferencing Support Polycom RealPresence DMA System’s Three Configurations Two-server Cluster Configuration Single-server Configuration System Capabilities and Constraints Embedded DNS on System Port UsagePort Protocol Description Send Usage Data on Working in the Polycom RealPresence DMA System Polycom Solution SupportAccessing the Polycom RealPresence DMA System Field Input Requirements Settings Dialog BoxMenu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Open Source Software License InformationModifying Open Source Code To replace an Lgpl library with your modified version System configuration Confirming configuration Additional DNS Records for SIP Proxy Additional DNS Records for the Optional Embedded DNS Feature Additional DNS Records for the H.323 Gatekeeper License the Polycom RealPresence DMA System Verify That DNS Is Working for All Addresses License the RealPresence DMA System, Virtual Edition Set Up SignalingLicense the RealPresence DMA System, Appliance Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System Security Certificates Overview How Certificates Work DER System Security Frequently Asked Questions Certificate Settings Column Description Field Description Certificate Information Dialog BoxCertificate Signing Request Dialog Box Section Description Add Certificates Dialog BoxCertificate Details Dialog Box Certificate Procedures Install a Certificate Authority’s CertificateTo install a certificate for a trusted root CA Go to Admin Local Cluster Certificates To create a certificate signing request Actions list, select Add CertificatesActions list, select Display Details Actions list, select Create Certificate Signing Request Install a Certificate in the RealPresence DMA System Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CA’s certificate Security Settings Actions list, select Delete Certificate Custom security Field Description Maximum securityHigh security Servers, not to allow ongoing use of unencrypted connections Subscribing endpoints are conference participants To change the security settings Go to Admin Local Cluster Security Settings Consequences of Enabling Maximum Security Mode On the Troubleshooting Utilities menu, Top is removed System Security Login Policy Settings Local Password Field Description Password ManagementPassword Complexity Session Local User Account UnlimitedField Description Account Lockout Account Inactivity Custom Access Policy SettingsBanner Reset System Passwords To reset system passwords Wait a few minutes to log back in. See also Local Cluster Configuration Network Settings Field Description Server Dhcp Turn on Auto-negotiation or set Speed and Duplex manually SettingsField Description Shared Management Network Shared Signaling Network General System Network Routing Configuration Dialog Box IPv6address%eth0 Time Settings Licenses Licenses for the Appliance EditionField Description Active License Activation Keys Cluster Network Settings Licenses for the Virtual EditionDMA Host Licensing Server Signaling Settings SIP Signaling Untrusted SIP Call Handling Configuration Device AuthenticationSIP Device Authentication Signaling Settings Fields Field Description Settings SIP Settings Add Guest Port Dialog Box Field Edit Guest Port Dialog Box Add Guest Prefix Dialog Box Prefix number for this entry Edit Guest Prefix Dialog Box Logging Settings Alert ID Threshold Condition Description Alerting SettingsLocal Cluster Configuration Procedures Add Licenses To request a software activation key code for each serverSelect Product Activation Click Generate Configure Signaling To configure signalingGo to Admin Local Cluster Licenses Go to Admin Local Cluster Signaling Settings Under Unauthorized ports, click Add Under Unauthorized prefixes, click Add Automatically Send Usage Data Configure LoggingTo configure logging To see the collected data Enable or Disable Automatic Data CollectionSee the Collected Data Device Management Active Calls Call Details Dialog Box Tab/Field/Column Description Call Info On the Call Server Settings Tab/Field/Column Description BandwidthCall Events Subscription Events QoS EndpointsTab/Field/Column Description Property Changes Registration policy script see Registration Policy on Registration Policy on Server Settings onCommand Description Names/Aliases in a Mixed H.323 and SIP Environment Registrations Device Management Add Endpoint Dialog Box Edit Device Dialog Box Edit Devices Dialog Box Associate User Dialog Box Add Alias Dialog BoxEdit Alias Dialog Box Site Statistics Site Link Statistics External Gatekeeper Add External Gatekeeper Dialog Box Column Description External Gatekeeper Postliminary Authentication ModeEdit External Gatekeeper Dialog Box This script to open the Script Debugging Dialog Box for External SIP Peer Add External SIP Peer Dialog Box Field Description External SIP Peer UDP Domain List Authentication Field Description PostliminaryTemporarily select Use customized script To header options External Registration Lync IntegrationScheduled conferences is checked Edit External SIP Peer Dialog Box Host/domain name Field Description Domain List Field Description Authentication SIP Peer Postliminary Output Format Options To Header Format Options Default To header for Microsoft. Equivalent to template Request-URI Header Format Options Variable Description Default Request-URI for Microsoft. Equivalent to templateFree Form Template Variables Add Authentication Dialog Box To Header and Request-URI Header ExamplesOriginal To Header Template Result Original Request-URI Header Template Result Edit Authentication Dialog Box Add Outbound Registration Dialog Box Edit Outbound Registration Dialog Box Template Variables on External H.323 SBC Device Management on Edit External H.323 SBC Dialog Box on Add External H.323 SBC Dialog Box Column Description External H.323 SBC Edit External H.323 SBC Dialog Box MCU Management MCUsPage Polycom, Inc 126 See SVC Conferencing Support on On page 234. It can register again Add MCU Dialog Box Field Description External MCU Prefix Dialog Box on Gateway Dialing Prefix Dialog Box on page 272. In this case, Profile. See Isdn Gateway Selection Process on Media IP Addresses Edit MCU Dialog BoxField Description Gateway Profiles Polycom, Inc 134 Polycom, Inc 135 Direct dial-in prefixsession profile Polycom, Inc 137 Add Session Profile Dialog Box Edit Session Profile Dialog Box MCU Procedures Isdn Gateway Selection ProcessTo view information about an MCU To add an MCU To edit an MCU To delete an MCU MCU Pools Command Add MCU Pool Dialog BoxEdit MCU Pool Dialog Box Column MCU Pool Procedures To add an MCU PoolTo edit an MCU Pool To delete an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog Box Edit MCU Pool Order Dialog Box MCU Selection Process MCU Availability and Reliability Tracking 24% MCU Pool Order Procedures To view the MCU Pool Orders listTo add an MCU Pool Order To edit an MCU Pool Order To delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory Integration Report Microsoft Active DirectoryConnection Status Active Directory Connection Report reportUsers Report Understanding Base DN on Field Description Enterprise Conference Room ID Generation Enterprise Chairperson and Conference Passcode Generation Active Directory Integration Procedure To integrate with Active Directory Polycom, Inc 158 Integrations with Other Systems Understanding Base DN Polycom, Inc 161 Adding Passcodes for Enterprise Users When you click Update on the Microsoft Active Directory About the System’s Directory Queries Global Group Membership Search User SearchGroup Search Configurable Attribute Domain Search Attribute Replication Search Service Account Search Domain Search Scheduled Conferences Microsoft Lync 2013 IntegrationLync 2010 vs. Lync 2013 Integration Automatic Contact Creation and Configuration Lync and non-Lync Endpoint Collaboration Polycom, Inc 169 Lync 2010 and 2013 Client / Server Feature SupportConsiderations and Requirements for Lync 2013 Integration Integrate RealPresence DMA and Lync Required Information Enable Windows Remote Shell Install Certificates for the Lync ServerSynchronize Lync Server and RealPresence DMA System Time Add the Lync Pool as an External SIP Peer Enable the Dial by Lync Conference ID Dial Rule To enable the Dial by Lync conference ID dial rule Configure System-wide Presence and Contact Creation Settings Add the RealPresence DMA System to the Lync Topology Diagnose Presence ProblemsOptional Edit Presence settings for Groups or Specific VMRs Microsoft Exchange Server Integration Microsoft Exchange Server Exchange Server Integration Procedure Resource Management System Integration Page Resource Management System Resource Management System Integration Procedures Join Resource Management System Dialog Box To integrate with a resource management system Juniper Networks SRC Integration Juniper Networks SRC Juniper Networks SRC Integration Procedure To configure SRC integration Conference Manager Configuration Conference Settings Conference Manager Configuration Contacts presence settings below Create Polycom conference contacts check box is enabledPresence Publishing Field Maximum Polycom conference contacts to publish Go to Admin Conference Manager Conference Settings Default Polycom conference contacts presence settingsTo specify conference settings Remove Contacts from Active Directory Dialog Box Select Publish presence for Polycom conference contacts Standalone Templates Conference TemplatesTwo Types of Templates Template Priority About Conference IVR Services About Cascading Cascading for Bandwidth Cascading for Size Conference Templates List Field Description Common Settings RMX General SettingsAdd Conference Template Dialog Box See Two Types of Templates on Video streams from each device to each device Field Description LPR RMX Gathering Settings Video switching is selected  Conference mode is set to AVC onlyField Description RMX Video Quality  TIP compatibility is set to either None or Video Only Optimized RMX Video SettingsTelepresence mode is Yes RMX Audio Settings RMX Skins RMX Recording Field Description RMX Conference IVRSee Shared Number Dialing on Cisco Codian Edit Conference Template Dialog Box Polycom, Inc 207 Field Description LPR RMX Gathering Settings Field Description RMX Video Quality Polycom, Inc 212 Polycom, Inc 213 Field Description RMX Conference IVR Cisco Codian Conference Templates Procedures Go to Admin Conference Manager Conference TemplatesSelect Layout Dialog Box To select a video frames layout Click the RMX General Settings tab To edit a conference templateTo change a conference template’s priority To delete a conference template IVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 221 Field Description Add Virtual Entry Queue Dialog Box Add Direct Dial Virtual Entry Queue Dialog Box Edit Virtual Entry Queue Dialog Box Edit Direct Dial Virtual Entry Queue Dialog Box Superclustering About Superclustering RealPresence DMAs Polycom, Inc 228 Following table describes the fields on Supercluster Procedures Join Supercluster Dialog BoxTo create or join a supercluster Go to Network RealPresence DMAs Actions list, click Join Supercluster To remove a cluster from the supercluster Actions list, select Remove from Supercluster Call Server Configuration About the Call Server Capabilities Modifications on Call Server SettingsField Description General Settings Call Server Configuration See External Gatekeeper on Gatekeeper Blacklist Settings Domains Mycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Box Default Dial Plan and Suggestions for Modifications Callersipuri Rule Effect Edit Site Dialog Box on H323xxxx@enterprisepartner.com Add Dial Rule Dialog Box Field Dial Rule Field Description Preliminary Block Blocks the call Resolve to IP address Conference template configured in Admin Conference Manager Conference templateAvailable SIP peers / Selected SIP peers selection area  a Type of Microsoft Resolve to external address Edit Dial Rule Dialog Box Field Description Dial Rule Block Blocks the call Resolve to IP address Polycom, Inc 250 Preliminary/Postliminary Scripting Variable Initial value Callersitearea Usage example Dial Rule Action Output SIP Headers Script Debugging Dialog Box for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Strip Prefix SIP Dialstring = Callersitecountrycode + Dialstring Hunt Groups Site Based Numeric Nicknames SIP Hunt Group Members Add Hunt Group Dialog BoxField Description General Info Edit Hunt Group Dialog Box Device Authentication Inbound AuthenticationShared Outbound Authentication On the Inbound Authentication tab, you can Field Description Inbound Authentication Add Device Authentication Dialog Box Edit Device Authentication Dialog BoxField Description Shared Outbound Authentication Field Description Device Authentication Registration Policy Registration Policy Scripting Noncompliant Epdefinedincma EPISIPV4 Script Debugging Dialog Box for Registration Policy Scripts Sample Registration Policy Scripts If EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant Polycom, Inc 270 Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Box Edit Vertical Service Code Dialog Box Edit Simplified Isdn Gateway Dialing Prefix Dialog Box Embedded DNS To enable DNS publishing Following table describes the fields on the Embedded DNS History Retention Settings To configure history record retentionRecord Type Retention Limit When Limit Is Reached Number of Records Purged Call Server Configuration on Site Topology About Site Topology Sites Site Topology Site Information Dialog Box Field Site Info DescriptionDevice Types Subnets Field Description General Info General Settings Bandwidth SettingsTerritory Settings Add Site Dialog Box Field Description Isdn Number Assignment Isdn Outbound Dialing Routing Isdn Range Assignment for did dialing methodIsdn Range Assignment for gateway extension dialing method Edit Site Dialog Box SIP Routing Field Description General Info General Settings Field Description Isdn Number Assignment Field Description Add Subnet Dialog Box Edit Subnet Dialog Box Site Links Add Site Link Dialog Box Edit Site Link Dialog Box Site-to-Site Exclusions Add Site-to-Site Exclusion WizardTo add a site-to-site exclusion Go to Network Site Topology Site-to-Site Exclusions Territories Column/Section Description Add Territory Dialog Box Territory Summary paneAssociated Sites pane Field Description Territory Info Edit Territory Dialog Box Field Cloud Info Network CloudsAdd Network Cloud Dialog Box Edit Network Cloud Dialog Box Field Description Associated SitesSee Add Site Link Dialog Box on Field Cloud Info Description Go to Network Site Topology Territories Site Topology Configuration ProceduresGo to Network Site Topology Sites Polycom, Inc 300 User Roles Overview Role Description Adding Users Overview Users Are in the Local domain Add User Dialog Box See Add User Dialog Box on Rooms Dialog Box on Associated Endpoints Conference Passcodes Edit User Dialog BoxField Description Associated Roles Prompted see Authentication Required Dialog Box on Polycom, Inc 309 Conference Rooms Dialog Box Authentication Required Dialog BoxSelect Associated Endpoints Dialog Box Its conferences. See Conference Templates on Add Conference Room Dialog Box Conference Settings on Identity information to the right Defined on the Admin Conference Manager Conference Settings Conference Settings Publish presence  Do not publish presence Conference see Edit Conference Template Dialog Box on User Dialog Box on Edit Conference Room Dialog Box Polycom, Inc 318 Polycom, Inc 319 Dial-out Participants list Edit Dial-out Participant Dialog Box Users ProceduresAdd Dial-out Participant Dialog Box To find a user or users To add a local userTo edit a user Go to User Users To add a conference room to a user Conference Rooms ProceduresTo delete a local user To edit one of a user’s conference rooms To delete one of a user’s custom conference rooms Groups From the Search results box Import Enterprise Groups Dialog BoxConference Templates on See Conference Settings on Edit Group Dialog Box Admin Conference Manager Conference Settings Manager Conference SettingsSetting on the User Users Manage Conf Rooms dialog box Boxes on the Admin Conference Manager Conference Settings Enterprise Groups Procedures Actions list, click Import Enterprise Groups Login Sessions To terminate a user’s login session Change Password Dialog Box Management and Maintenance Overview Administrator Responsibilities Auditor Best Practices Administrative Best PracticesAuditor Responsibilities Recommended Regular Maintenance Regular archive of backupsProvisioner Responsibilities General system health and capacity checks Security configuration Microsoft Active Directory health Dashboard CertificatesNetwork usage data export CDR export Active Directory Integration Pane Call Server Active Calls Pane Conference History Max Participants Pane Call Server Registrations PaneCluster Info Pane Conference Manager MCUs Pane Conference Manager Usage Pane Resource Management System Integration Pane Exchange Server Integration PaneLicense Status Pane Territory Status Pane Signaling Settings PaneSupercluster Status Pane Alert User Login History PaneAlerts Cluster cluster is orphaned No clusters assigned to list of territories Polycom, Inc 344 Formatted string from server See also Alerts on Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 348 Polycom, Inc 349 Polycom, Inc 350 Cluster cluster The server certificate has expired Certificates. See also Cluster cluster One or more CA certificates have expired Polycom, Inc 353 Cannot connect to licensing server lserver for cluster DMA is not licensed for any calls Cluster cluster a private network error exists on server Polycom, Inc 356 Polycom, Inc 357 Cluster cluster System version differs between servers Server server CPU utilization 50% and 75%Server server CPU utilization 75% Polycom, Inc 359 Cluster cluster Local users differ between servers MCU MCUname has count warnings MCU MCUname is currently out of serviceMCU MCUname is currently busied out MCU MCUname disconnected MCU mcu disconnect rate is 1 MCU mcu call failure rate is MCU mcu disconnect rate isMCU mcu call failure rate is 0.4 MCU mcu is connected with no port capacity No territories configured to host conference rooms Conference VMR on MCU MCU failed to start reason Ongoing conference VMR on MCU MCU failed reason Polycom, Inc 367 Polycom, Inc 368 Polycom, Inc 369 System Log Files Date and time that the log file archive was created System Logs Procedures To download a log archive to your PC or workstationTo manually roll the system logs To delete a system log archive Troubleshooting Utilities PingTraceroute Top NTP Status Diagnostics for your Dell ServerStats Backing Up and Restoring Confirm Restore Dialog Box SHA1 Actions list, click Download Selected Backup and Restore ProceduresTo download a backup file Go to Maintenance Backup and Restore To create a new backup fileTo upload a backup file To restore from a backup file on the cluster Page Upgrading the Software Following table describes the parts of the Software Upgrade Go to Maintenance Software Upgrade Basic Upgrade ProceduresTo install an upgrade Return to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Polycom, Inc 385 Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage Polycom, Inc 388 Polycom, Inc 389 Complex Supercluster Upgrade Some Service Maintained Adding a Second Server Expanding an Unpatched System Expanding a Patched System To replace a failed server in a two-server cluster Replacing a Failed ServerShutting Down and Restarting To start up a shut-down cluster Go to Maintenance Shutdown and RestartTo restart or shut down one or both servers in a cluster Alert History Call History Originator Dial String Destination Start Time End Time Conference History Export History Export History Associated Calls Conference Events Property Changes Call Detail Records CDRs Exporting CDR DataCall Record Layouts To download CDRs YYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 Conference Room Dialog Box on 486BUSY Here 720p30 Conference Record Layouts Conf Conference room VMR see Edit Conference Room Dialog Box on Polycom RealPresence DMA System onValue from the Conference room pass-through to CDR field Registration History Report Registration History Procedures To find a device or devices Active Directory Integration Report Groups with Partially Loaded or No Membership Information Active Directory IntegrationAll Domains Orphaned Groups and Users Procedures Orphaned Groups and Users ReportTo remove orphaned group data from the system To remove orphaned user data from the system Conference Room Errors Report Exporting Conference Room Errors Data To download conference room errors data Enterprise Passcode Errors Report Network Usage Report Exporting Enterprise Passcode Errors DataTo download enterprise passcode errors data Exporting Network Usage Data Field Description To download network usage data Snmp Overview Snmp Framework Snmp Versions Configure SnmpSnmp Notifications Enable the Snmp Agent To enable the Snmp agentGo to Admin Local Cluster Snmp Settings Setting Description To add a notification user Go to Admin Local Cluster Snmp Settings Click Add UserAdd an Snmp Notification User Edit Notification User Dialog Box Add an Snmp Notification AgentTo add an Snmp notification agent to the system Click Add Agent Edit Notification Agent Dialog Box Go to Admin Snmp Settings Click Download MIBs Download MIBsAvailable Snmp MIBs To download the MIB package for a DMA system