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3725-76302-001O manual
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425 pages, 2.76 Mb
6.1
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June 2014
|
3725-76302-001O
Operations Guide
Polycom
®
RealPresence
®
DMA
®
7000 System
Contents
Main
End User License Agreement
Patent Information
Open Source Software Used in this Product
Disclaimer
Limitation of Liability
Contents
Polycom RealPresence DMA7000 System Overview . . . . . . . . . . . . . . . . . . . 15
Polycom RealPresence DMA System Initial Configuration Summary . . . . . . 29
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Polycom RealPresence DMA System SNMP Support . . . . . . . . . . . . . . . . . . . . 419
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Polycom RealPresence DMA7000 System Overview
Introduction to the Polycom RealPresence DMA System
The Polycom RealPresence DMA Systems Primary Functions
Conference Manager
Call Server
RealPresence Platform API
SVC Conferencing Support
The Polycom RealPresence DMA Systems Three Configurations
Two-server Cluster Configuration
Single-server Configuration
Superclustering
System Capabilities and Constraints
System Port Usage
Page
Polycom Solution Support
Working in the Polycom RealPresence DMA System
Accessing the Polycom RealPresence DMA System
Field Input Requirements
Settings Dialog Box
Polycom RealPresence DMA System User Roles and Their Access Privileges
Page
Page
Page
Open Source Software
License Information
Modifying Open Source Code
To replace an LGPL library with your modified version
Polycom RealPresence DMA System Initial Configuration Summary
System configuration
Confirming configuration
Add Required DNS Records for the Polycom RealPresence DMA System
Additional DNS Records for SIP Proxy
Additional DNS Records for the H.323 Gatekeeper
Additional DNS Records for the Optional Embedded DNS Feature
Verify That DNS Is Working for All Addresses
License the Polycom RealPresence DMA System
License the RealPresence DMA System, Appliance Edition
License the RealPresence DMA System, Virtual Edition
Set Up Signaling
Configure the Call Server and Optionally Create a Supercluster
Set Up Security
Set Up MCUs
Connect to Microsoft Active Directory
Set Up Conference Templates
Test the System
System Security
Security Certificates Overview
How Certificates Work
Forms of Certificates Accepted by the Polycom RealPresence DMA System
How Certificates Are Used by the Polycom RealPresence DMA System
Page
Frequently Asked Questions
Certificate Settings
The following table describes the fields on the Certificate Settings page.
Certificate Information Dialog Box
Certificate Signing Request Dialog Box
Add Certificates Dialog Box
Certificate Details Dialog Box
Certificate Procedures
Install a Certificate Authoritys Certificate
To install a certificate for a trusted root CA
Create a Certificate Signing Request in the RealPresence DMA System
To create a certificate signing request
Install a Certificate in the RealPresence DMA System
To install a signed certificate that identifies the Polycom RealPresence DMA system
Remove a Certificate from the RealPresence DMA System
To remove a Trusted Root CAs certificate
To remove a signed certificate and revert to the default self-signed certificate
Security Settings
The following table describes the options in the Security Settings page.
Page
Page
To change the security settings
5Click OK.
The Consequences of Enabling Maximum Security Mode
Page
Enabling File Uploads in Maximum Security with Mozilla Firefox
Login Policy Settings
Local Password
Session
Local User Account
Banner
Access Policy Settings
Reset System Passwords
To reset system passwords
Page
Local Cluster Configuration
Network Settings
Page
Page
Page
Page
Routing Configuration Dialog Box
Time Settings
Licenses
Licenses for the Appliance Edition
Licenses for the Virtual Edition
Signaling Settings
H.323 and SIP Signaling
H.323 Device Authentication
SIP Device Authentication
Untrusted SIP Call Handling Configuration
Signaling Settings Fields
Page
Add Guest Port Dialog Box
See also: Signaling Settings on page72 Local Cluster Configuration Procedures on page 81
Edit Guest Port Dialog Box
Add Guest Prefix Dialog Box
See also: Signaling Settings on page72 Local Cluster Configuration Procedures on page 81
Edit Guest Prefix Dialog Box
See also: Signaling Settings on page72 Local Cluster Configuration Procedures on page 81
Logging Settings
Licenses for the Appliance Edition on page70
The following table describes the fields on the Logging Settings page.
Alerting Settings
Local Cluster Configuration Procedures
Add Licenses
To request a software activation key code for each server
To enter license activation key codes
Configure Signaling
To configure signaling
Page
Configure Logging
To configure logging
Automatically Send Usage Data
Enable or Disable Automatic Data Collection
See the Collected Data
To see the collected data
Device Management
Active Calls
Call Details Dialog Box
Page
Page
Endpoints
Page
The Actions list associated with the Endpoints list contains the items in the following table.
Names/Aliases in a Mixed H.323 and SIP Environment
Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System
Add Endpoint Dialog Box
Edit Device Dialog Box
See also: Endpoints on page91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99
Edit Devices Dialog Box
Add Alias Dialog Box
Edit Alias Dialog Box
Associate User Dialog Box
Site Statistics
Site Link Statistics
External Gatekeeper
See also: Device Management on page 87 Edit External Gatekeeper Dialog Box on page 103
The following table describes the fields in the Add External Gatekeeper dialog box.
Add External Gatekeeper Dialog Box
The following table describes the fields in the Edit External Gatekeeper dialog box.
Edit External Gatekeeper Dialog Box
Page
External SIP Peer
Add External SIP Peer Dialog Box
Page
Page
Page
Page
Edit External SIP Peer Dialog Box
Page
Page
Page
SIP Peer Postliminary Output Format Options
To Header Format Options
Request-URI Header Format Options
Free Form Template Variables
To Header and Request-URI Header Examples
Add Authentication Dialog Box
Edit Authentication Dialog Box
Add Outbound Registration Dialog Box
Edit Outbound Registration Dialog Box
External H.323 SBC
Page
Add External H.323 SBC Dialog Box
The following table describes the fields in the Add External H.323 SBC dialog box.
Edit External H.323 SBC Dialog Box
The following table describes the fields in the Edit External H.323 SBC dialog box.
MCU Management
MCUs
Page
Considerations when using MCUs with the RealPresence DMA system
Page
The Actions list associated with the MCU list contains the items in the following table.
Add MCU Dialog Box
Page
Page
Page
Edit MCU Dialog Box
Page
Page
Page
Page
Add Session Profile Dialog Box
Edit Session Profile Dialog Box
ISDN Gateway Selection Process
MCU Procedures
To view information about an MCU
To add an MCU
To edit an MCU
To delete an MCU
To immediately stop using one or more MCUs for conferencing and simplified ISDN dialing
To stop using one or more MCUs, but allow existing calls and conferences to continue
To start using one or more MCUs for conferencing and simplified ISDN dialing again
MCU Pools
Add MCU Pool Dialog Box
Edit MCU Pool Dialog Box
MCU Pool Procedures
To add an MCU Pool
To edit an MCU Pool
To delete an MCU Pool
MCU Pool Orders
Add MCU Pool Order Dialog Box
Edit MCU Pool Order Dialog Box
MCU Selection Process
MCU Availability and Reliability Tracking
Page
MCU Pool Order Procedures
To view the MCU Pool Orders list
To add an MCU Pool Order
To edit an MCU Pool Order
To delete an MCU Pool Order
Integrations with Other Systems
Microsoft Active Directory Integration
Microsoft Active Directory Page
Page
Page
()&%#@|"':;,
Active Directory Integration Procedure
To integrate with Active Directory
Page
Page
Understanding Base DN
Page
Adding Passcodes for Enterprise Users
To generate chairperson and conference passcodes for enterprise users
About the Systems Directory Queries
User Search
Group Search
Global Group Membership Search
Attribute Replication Search
Configurable Attribute Domain Search
Domain Search
Service Account Search
Microsoft Lync 2013 Integration
Lync 2010 vs. Lync 2013 Integration
Scheduled Conferences
Automatic Contact Creation and Configuration
Lync and non-Lync Endpoint Collaboration
Considerations and Requirements for Lync 2013 Integration
Lync 2010 and 2013 Client / Server Feature Support
Integrate RealPresence DMA and Lync 2013
Required Information
Synchronize Lync Server and RealPresence DMA System Time
Enable Windows Remote Shell
Install Certificates for the Lync Server
Add the Lync Pool as an External SIP Peer
To add the Lync pool as an external SIP peer
Enable the Dial by Lync Conference ID Dial Rule
To enable the Dial by Lync conference ID dial rule
Configure System-wide Presence and Contact Creation Settings
To enable presence publishing for Polycom conference contacts
Add the RealPresence DMA System to the Lync Topology
(Optional) Edit Presence settings for Groups or Specific VMRs
Diagnose Presence Problems
Microsoft Exchange Server Integration
Microsoft Exchange Server Page
Exchange Server Integration Procedure
To integrate the Polycom RealPresence DMA system with your Exchange server
Resource Management System Integration
Page
Resource Management System Page
Join Resource Management System Dialog Box
Resource Management System Integration Procedures
To integrate with a resource management system
To terminate the integration with a resource management system
Juniper Networks SRC Integration
Juniper Networks SRC Page
Juniper Networks SRC Integration Procedure
To configure SRC integration
Conference Manager Configuration
Conference Settings
Page
Page
Default Polycom conference contacts presence settings
1Go to Admin > Conference Manager > Conference Settings.
To specify conference settings
Remove Contacts from Active Directory Dialog Box
To manually recreate Lync 2013 contact resources associated with other superclusters
Conference Templates
Two Ty pes o f Tem plat es
Standalone Templates
Templates Linked to RealPresence Collaboration Server or RMX Profiles
Template Priority
About Conference IVR Services
About Cascading
Cascading for Bandwidth
Cascading for Size
Conference Templates List
Add Conference Template Dialog Box
Page
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Edit Conference Template Dialog Box
Page
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Page
Page
Page
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Page
Page
Select Layout Dialog Box
To select a video frames layout
Conference Templates Procedures
To view the Conference Templates list
To add a conference template linked to a RealPresence Collaboration Server or RMX profile
To edit a conference template
To change a conference templates priority
To delete a conference template
IVR Prompt Sets
Page
Shared Number Dialing
Page
Page
Add Virtual Entry Queue Dialog Box
Add Direct Dial Virtual Entry Queue Dialog Box
Edit Virtual Entry Queue Dialog Box
See also: Shared Number Dialing on page 220
Edit Direct Dial Virtual Entry Queue Dialog Box
See also: Shared Number Dialing on page 220
Superclustering
About Superclustering
RealPresence DMAs
Page
Page
Join Supercluster Dialog Box
Supercluster Procedures
To create or join a supercluster
Page
To remove a cluster from the supercluster
Call Server Configuration
About the Call Server Capabilities
See also: Call Server Configuration on page 233 Call Server Settings on page 234
Call Server Settings
Page
Page
See also: Call Server Configuration on page 233 About the Call Server Capabilities on page233
Domains
The following table describes the fields on the page.
Dial Rules
Test Dial Rules Dialog Box
The Default Dial Plan and Suggestions for Modifications
Page
Page
Add Dial Rule Dialog Box
Page
Page
Page
Edit Dial Rule Dialog Box
The following table describes the fields in the Edit Dial Rule dialog box.
Page
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Preliminary/Postliminary Scripting
Page
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Script Debugging Dialog Box for Preliminaries/Postliminaries
Sample Preliminary and Postliminary Scripts
Page
Page
Hunt Groups
Add Hunt Group Dialog Box
Edit Hunt Group Dialog Box
Add Alias Dialog Box
Edit Alias Dialog Box
Device Authentication
Inbound Authentication
Shared Outbound Authentication
The following table describes the fields on the Device Authentication page.
Add Device Authentication Dialog Box
Edit Device Authentication Dialog Box
Registration Policy
Registration Policy Scripting
Page
Page
Script Debugging Dialog Box for Registration Policy Scripts
Sample Registration Policy Scripts
Page
Page
Prefix Service
Add Simplified ISDN Gateway Dialing Prefix Dialog Box
Edit Simplified ISDN Gateway Dialing Prefix Dialog Box
Edit Vertical Service Code Dialog Box
Embedded DNS
To enable DNS publishing
History Retention Settings
To configure history record retention
Page
Site Topology
About Site Topology
Sites
Page
Site Information Dialog Box
See also: About Site Topology on page278 Sites on page 279
Add Site Dialog Box
Page
Page
Edit Site Dialog Box
Page
Page
Page
Lets you add subnets to the site youre adding or editing.
Add Subnet Dialog Box
Edit Subnet Dialog Box
Site Links
Add Site Link Dialog Box
Edit Site Link Dialog Box
Site-to-Site Exclusions
Add Site-to-Site Exclusion Wizard
To add a site-to-site exclusion
Territories
Add Territory Dialog Box
Edit Territory Dialog Box
Network Clouds
Add Network Cloud Dialog Box
Edit Network Cloud Dialog Box
Site Topology Configuration Procedures
To configure your site topology in the RealPresence DMA system
Page
Users and Groups
User Roles Overview
Adding Users Overview
Users
Page
Add User Dialog Box
Page
Edit User Dialog Box
Page
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Authentication Required Dialog Box
Select Associated Endpoints Dialog Box
Conference Rooms Dialog Box
Page
Add Conference Room Dialog Box
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Edit Conference Room Dialog Box
Page
Page
Page
Add Dial-out Participant Dialog Box
Users Procedures
Edit Dial-out Participant Dialog Box
To find a user or users
To add a local user
To edit a user
To delete a local user
Conference Rooms Procedures
To add a conference room to a user
To edit one of a users conference rooms
To delete one of a users custom conference rooms
Groups
The following table describes the fields in the Import Enterprise Groups dialog box.
Import Enterprise Groups Dialog Box
See also: Users on page 303 Groups on page325 Enterprise Groups Procedures on page329
Edit Group Dialog Box
The following table describes the fields in the Edit Group dialog box.
See also: Users on page 303 Groups on page325 Import Enterprise Groups Dialog Box on page 326
Enterprise Groups Procedures
To set up an enterprise group for Polycom RealPresence DMA management and operations users
To specify which MCUs a group uses by assigning an MCU pool order
To set up a custom conferencing experience for an enterprise group
Login Sessions
To terminate a users login session
Change Password Dialog Box
System Management and Maintenance
Management and Maintenance Overview
Administrator Responsibilities
Administrative Best Practices
Auditor Responsibilities
Auditor Best Practices
Recommended Regular Maintenance
Regular archive of backups
General system health and capacity checks
Microsoft Active Directory health
Security configuration
Certificates
Network usage data export
Dashboard
Active Directory Integration Pane
Call Server Active Calls Pane
Call Server Registrations Pane
Cluster Info Pane
Conference History Max Participants Pane
Conference Manager MCUs Pane
Conference Manager Usage Pane
Exchange Server Integration Pane
License Status Pane
Resource Management System Integration Pane
Signaling Settings Pane
Supercluster Status Pane
Territory Status Pane
User Login History Pane
Alerts
Alert 1001
Cluster <cluster> is busied out as of YYYY-MM-DD HH:MM GMT+/-H[:MM].
Alert 1002
Cluster <cluster> is out of service as of YYYY-MM-DD HH:MM GMT+/-H[:MM].
Alert 1003
Cluster <cluster> is orphaned.
Alert 1004
No heartbeats from cluster <cluster>. Last heartbeat received YYYY-MM-DD HH:MM GMT+/-H[:MM].
Alert 1105
Alert 1106
Alert 1107
Alert 1108
<alerting-cluster>: Territory <territory> has failed over from <p-cluster> to <b-cluster>.
Alert 2001
<formatted string from server>
Alert 2002
Alert 2004
Alert 2101
Active Directory integration was not successful on cluster <cluster>.
Alert 2102
Zero enterprise conference rooms exist on cluster <cluster>.
Alert 2104
Alert 2105
Active Directory service is not available. Cluster <p-cluster> is not operational.
Alert 2106
Alert 2107
Failed connection from <cluster> to Active Directory for caching at YYYY-MM-DD HH:MM GMT+/-H[:MM].
Alert 2201
Alert 2202
Alert 2203
Exchange server integration is not available. Cluster <p-cluster> is not operational.
Alert 2401
Connection to the history/audit database for cluster <cluster> has failed.
Alert 2601
<cluster>: Cannot reach Lync server <lyncserver> for presence publishing.
Alert 2602
<cluster>: Cannot authenticate with <lyncserver> for presence publishing.
Alert 2605
<cluster>: Cannot authenticate with <lyncserver> to resolve conference IDs.
Alert 3001
Alert 3101
Alert 3102
Cluster <cluster>: The server certificate will expire within 1 day. All system access may be lost.
Alert 3103
Alert 3104
Cluster <cluster>: One or more CA certificates have expired.
Alert 3105
Cluster <cluster>: One or more CA certificates will expire within 30 days.
Alert 3201
Cluster <cluster> has no license key(s). System will allow up to 10 concurrent calls.
Alert 3202
Alert 3203
The EULA for cluster <cluster> has not been accepted. All calls are blocked on this cluster.
Alert 3204
Cannot connect to licensing server <lserver> for <cluster>.
Alert 3205
Alert 3301
Cluster <cluster> is configured for 2 servers, but only a single server is detected.
Alert 3302
Alert 3303
Cluster <cluster>: A private network error exists on <server>.
Alert 3305
Cluster <cluster>: A public signaling network error exists on <server>.
Alert 3306
Alert 3309
Alert 3310
Alert 3401
Cluster <cluster>: Available disk space is less than 15% on server <server>.
Alert 3403
Alert 3404
Alert 3405
Server <server> CPU utilization >50% and <75%.
Alert 3406
Server <server> CPU utilization > 75%.
Alert 3602
Cluster <cluster>: Local time differs by more than ten seconds between servers.
Alert 3603
Cluster <cluster>: Active Directory integration is not consistent between servers.
Alert 3605
Cluster <cluster>: Custom conference rooms differ between servers.
Alert 3606
Cluster <cluster>: Local users differ between servers.
Alert 3801
Alert 3803
Alert 4001
MCU <MCUname> is currently busied out.
Alert 4002
Alert 4004
MCU <MCUname> is configured with insufficient user connections.
Alert 4005
MCU <MCUname> disconnected.
Alert 4010
MCU <mcu> disconnect rate is > 4.
Alert 4011
MCU <mcu> call failure rate is > 0.4 and < 0.8.
Alert 4013
MCU <mcu> is connected with no port capacity.
Alert 4014
MCU <mcu> video port capacity changed from <oldcapacity> to <newcapacity>.
Alert 4015
Alert 5002
Alert 5003
Alert 6001
No territories configured to host conference rooms.
Alert 6002
Alert 6101
Call failed: Preset dialout from conference VMR <VMR> to <destination> failed. Cause: <cause>
Alert 6102
Conference <VMR> on MCU <MCU> failed to start: <reason>.
Page
Alert 6201
Alert 6202
Alert 6203
Alert 7001
Failed registration data incomplete: <cluster> history limited to <n.n> hours.
Alert 7005
Site <sitename> has no available aliases for automatic ISDN assignment.
System Log Files
System Logs Procedures
To download a log archive to your PC or workstation
To manually roll the system logs
To delete a system log archive
Troubleshooting Utilities
Ping
To run ping on each server
Traceroute
To run traceroute on each server
Diagnostics for your Dell Server
Backing Up and Restoring
Confirm Restore Dialog Box
Backup and Restore Procedures
To download a backup file
To create a new backup file
To upload a backup file
To restore from a backup file on the cluster
To restore from a backup file on the Polycom RealPresence DMA systems USB flash drive
Upgrading the Software
Page
Basic Upgrade Procedures
To install an upgrade
Page
To roll back an upgrade, restoring the previous version
Page
Incompatible Software Version Supercluster Upgrades
Factors to Consider for an Incremental Supercluster Upgrade
Simplified Supercluster Upgrade (Complete Service Outage)
To upgrade a supercluster by taking all clusters out of service
Page
Complex Supercluster Upgrade (Some Service Maintained)
Adding a Second Server
Expanding an Unpatched System
To expand an unpatched single-server system into a two-server cluster
Expanding a Patched System
To expand a patched single-server system into a two-server cluster
Replacing a Failed Server
To replace a failed server in a two-server cluster
Shutting Down and Restarting
To restart or shut down one or both servers in a cluster
To start up a shut-down cluster
System Reports
Alert History
Call History
Page
Export History
Conference History
Export History
Associated Calls
Conference Events
Property Changes
Call Detail Records (CDRs)
Exporting CDR Data
To download CDRs
Call Record Layouts
Page
Page
Page
Page
Conference Record Layouts
Page
Registration History Report
Registration History Procedures
To find a device or devices
Active Directory Integration Report
Page
Orphaned Groups and Users Report
Orphaned Groups and Users Procedures
To remove orphaned group data from the system
To remove orphaned user data from the system
Conference Room Errors Report
Exporting Conference Room Errors Data
To download conference room errors data
Enterprise Passcode Errors Report
Exporting Enterprise Passcode Errors Data
To download enterprise passcode errors data
Network Usage Report
Exporting Network Usage Data
Page
To download network usage data
Polycom RealPresence DMA System SNMP Support
SNMP Overview
SNMP Framework
SNMP Notifications
Configure SNMP
Enable the SNMP Agent
To enable the SNMP agent
Add an SNMP Notification User
To add a notification user
Edit Notification User Dialog Box
Add an SNMP Notification Agent
To add an SNMP notification agent to the system
3Click OK. The agent appears in the Notification Agents list.
Edit Notification Agent Dialog Box
Download MIBs
To download the MIB package for a DMA system
Available SNMP MIBs