Polycom 3725-76302-001O manual Exchange Server Integration Procedure

Integrations with Other Systems

Exchange Server Integration Procedure

To integrate the Polycom RealPresence DMA system with your Exchange server

Note: Tips for Exchange Integration

Unless the Allow unencrypted calendar notifications from Exchange server security option is enabled (see Security Settings on page 50), the Polycom RealPresence DMA system offers the same SSL server certificate that it offers to browsers connecting to the system management interface. The Microsoft Exchange server must be configured to trust the certificate authority in order for the RealPresence DMA system to subscribe to notifications.

If the RealPresence DMA system is unable to subscribe to notifications, the Microsoft Exchange Server status (see Dashboard) remains Subscription pending indefinitely and the Polycom RealPresence DMA system doesn’t automatically receive calendar notifications. Instead, it must check the Polycom Conferencing mailbox for meeting request messages, which it does every 4 minutes.

1Confirm that the Polycom RealPresence DMA system has been successfully integrated with your Active Directory (see Integrations with Other Systems on page 152) and verify the domain.

Successful Exchange integration requires that the Polycom RealPresence DMA system be integrated with Microsoft Active Directory.

2Ensure that the DNS server used by the Microsoft Exchange server (usually, the nearest Active Directory domain controller) has an A record for the Polycom RealPresence DMA system that resolves the system’s FQDN to its virtual IP address.

3On the Microsoft Exchange server, create the Polycom Conferencing user that the add-in will automatically invite to Polycom Conferencing meetings.

Caution: Use a Dedicated Mailbox for Meeting Invitations

Create a dedicated Polycom Conferencing mailbox that’s used specifically and exclusively for the purpose of receiving Polycom Conferencing meeting invitations. This is important because the Polycom RealPresence DMA system will delete all messages from the Inbox when it checks this mailbox for meeting invitations.

When creating the user ID for the system, be sure to specify the same domain used to integrate with the Active Directory. Specify the Display Name as you want it to appear in the To field of invitations. We recommend using Polycom Conference (first and last name respectively).

4Go to Admin > Integrations > Microsoft Exchange Server.

5Check Enable integration with Microsoft® Exchange Server and specify the address (host name or IP address) of the Exchange server.

6Specify the login credentials for the system on the Exchange server.

7Set Territory to the territory of the Polycom RealPresence DMA cluster to be responsible for calendaring.

8If you have multiple Exchange servers behind a load balancer, under Accept Exchange notifications from these additional IP addresses, add the IP address of each individual Exchange server.

9Click Update.

A dialog box informs you that the configuration has been updated.

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