Polycom 3725-76302-001O manual Shared Number Dialing

Conference Manager Configuration

Field	Description
Prompt Set Details	Displays the following information about the selected prompt set:
	• Prompt set and archive names.
	• Application name (currently always dma7000).
	• Archive checksum (to verify validity)
	• Number of media files (.wav and .jpg) in the prompt set.
Included Media Status	Lists the media files in the prompt set, the IVR call flow, or both. The icon to
	the left shows the status of each. Hover over a file to see an explanation of the
	status.

See also:

Conference Settings on page 185

Conference Templates on page 190

Shared Number Dialing

The Shared Number Dialing page enables you to configure the system to handle SIP calls to certain shared numbers (virtual entry queues) by routing them to an appropriate Polycom RealPresence Collaboration Server or RMX MCU entry queue. Depending on the MCU type and version, Polycom MCUs can have two kinds of entry queues for providing callers with interactive voice response (IVR) services:

●MCU-controlled entry queues — The prompts, slides, and call flow providing the IVR experience reside on the MCU. Polycom MCUs refer to these as “IVR-only service provider” entry queues.

●RealPresence DMA-controlled entry queues (referred to as “External IVR control entry queues” on supporting MCUs because the IVR control is external to the MCU) — The prompts, slides, and call flow providing the IVR experience reside on the RealPresence DMA system (see IVR Prompt Sets on page 218).

A virtual entry queue (VEQ) connected to either type of MCU entry queue enables you to publicize a shared number that can be used to reach multiple conferences, or virtual meeting rooms (VMRs). When a caller dials the shared number, the RealPresence DMA system routes the call to an MCU with the resources and capability to provide the IVR experience associated with the shared number.

This feature is analogous to the behavior of conference entry queues on the Polycom RealPresence Collaboration Server or RMX MCU (see About Conference IVR Services on page 192), extending it to the RealPresence DMA environment where both the IVR experience and the conference can take place on any of the qualified MCUs available to the RealPresence DMA system.

Note: Shared Number Dialing is a SIP-Only Feature

Shared number dialing is a SIP-only feature. Only numeric VMRs are supported. MCU-controlled VEQs require v7.0.2 or newer Polycom MCUs. RealPresence DMA-controlled VEQs require v8.1 or newer Polycom MCUs.

The call flow works as follows:

1Callers dial a shared number to reach the Polycom RealPresence DMA system.

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