Polycom 3725-76302-001O manual Upgrading the Software

5In the RealPresence DMA USB Configuration Utility window, click Copy a Backup to the USB flash drive.

6Select the backup file from which you want to restore the system and click Open.

The utility displays an error message if the file isn’t a valid Polycom RealPresence DMA system backup. Otherwise, it confirms that the backup file is in place.

The utility’s main window states that The USB flash drive is ready to restore the system from a backup file. At the bottom of the window, it displays information about the selected backup file.

7Close the utility.

8In your system tray, click Safely Remove Hardware and select Safely Remove USB Mass Storage Device. When a message tells you it’s safe to do so, disconnect the USB memory stick from the PC and take it to the data center housing the Polycom RealPresence DMA system server(s).

9Make sure that the server or servers are turned off. Then insert the USB flash drive into a USB port on one of the servers and turn that server on (but not the other, if there are two).

If this cluster is part of a supercluster, it’s automatically removed from the supercluster. The server boots and the data in the backup file is applied. Typically, this takes about five minutes. Depending on the configuration changes being applied, the server may reboot so the changes can take effect.

10If this is a two-server cluster, after the first server has rebooted (if necessary) and its front-panel LCD displays RealPresence DMA Ready, turn on the second server.

The second server boots, finds the first server, and syncs to it, thus being restored to the same state. Depending on the configuration changes being applied, it may reboot so the changes can take effect. When done, both servers’ LCDs display RealPresence DMA Clustered.

11Log back in as a local admin user and:

a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

b Go to Maintenance > Software Upgrade and check the Operation History table.

cIf the system was integrated with Active Directory, go to Admin > Integrations > Microsoft Active Directory and re-enable the integration.

See also:

Backing Up and Restoring on page 374

Confirm Restore Dialog Box on page 375

Upgrading the Software

The Polycom RealPresence DMA system’s Software Upgrade page lets you upload a software upgrade package and install the upgrade on your system (both servers, if present). It also lets you roll back to the previous version, if necessary.

This process can be used for patches, minor upgrades, and major upgrades. In all three cases, the current system configuration (including users, MCUs, Conference Manager settings, Call Server settings, and local cluster settings) is preserved.

Patches don’t require new license keys, but major and minor version upgrades do. Any of the three may require a system restart. If so, that information is displayed on the page after you upload the upgrade package.

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