Integrations with Other Systems

Unique name for the Lync Trusted Application (used when adding the RealPresence DMA system to the Lync topology)

The following procedures assume that you have gathered the required information and completed the preliminary setup tasks.

To integrate a RealPresence DMA system and Lync 2013:

1Synchronize Lync Server and RealPresence DMA System Time

2Enable Windows Remote Shell

3Install Certificates for the Lync Server

4Add the Lync Pool as an External SIP Peer

5Enable the Dial by Lync Conference ID Dial Rule

6Configure System-wide Presence and Contact Creation Settings

7Add the RealPresence DMA System to the Lync Topology

8(Optional) Edit Presence settings for Groups or Specific VMRs

Synchronize Lync Server and RealPresence DMA System Time

The Lync Server and RealPresence DMA system must use the same timeserver. A difference in clock time between the systems will result in authentication failures after integration is complete. For more information on RealPresence DMA system time settings, see Time Settings on page 69. For information regarding Microsoft Windows Server time settings, refer to the Windows Server documentation.

Enable Windows Remote Shell

Much of the server-to-server communication needed for Lync integration takes place using the Remote Shell (also called Windows Remote Management listener), which you need to enable on the Active Directory server. Refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments for details.

Install Certificates for the Lync Server

Add the required security certificates to allow the RealPresence DMA system to authenticate with the Lync server. See the Polycom Unified Communications Deployment Guide for Microsoft Environments for details on how to accomplish this task. For more information on certificates and how to add them, refer to Certificate Procedures on page 46.

Add the Lync Pool as an External SIP Peer

You need to make the RealPresence DMA system aware of the Microsoft Lync environment by adding it as an external SIP peer.

To add the Lync pool as an external SIP peer

1Go to Network > External SIP Peers.

2Click Add.

3Enter a Name and Description for your Microsoft Lync 2013 pool.

4Enter a Type of Microsoft.

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Polycom 3725-76302-001O manual Synchronize Lync Server and RealPresence DMA System Time, Enable Windows Remote Shell