Polycom RealPresence DMA 7000 System
Page
Contents
System Security
Local Cluster Configuration
Device Management
Integrations with Other Systems 152
MCU Management
Conference Manager Configuration
Call Server Configuration
Superclustering
Site Topology 278
Users and Groups
System Management and Maintenance
Contents
Contents
Page
Polycom RealPresence DMA System Snmp Support
System Reports
419
Introduction to the Polycom RealPresence DMA System
Polycom RealPresence DMA System’s Primary Functions
Conference Manager
RealPresence Platform API
Call Server
SVC Conferencing Support
Two-server Cluster Configuration
Polycom RealPresence DMA System’s Three Configurations
Single-server Configuration
System Capabilities and Constraints
System Port Usage
Port Protocol Description
Embedded DNS on
Send Usage Data on
Polycom Solution Support
Accessing the Polycom RealPresence DMA System
Working in the Polycom RealPresence DMA System
Settings Dialog Box
Menu/Icon Admin Provisioner Auditor
Field Input Requirements
Menu/Icon Admin Provisioner Auditor
Menu/Icon Admin Provisioner Auditor
Menu/Icon Admin Provisioner Auditor
License Information
Open Source Software
Modifying Open Source Code
To replace an Lgpl library with your modified version
Confirming configuration
System configuration
Additional DNS Records for SIP Proxy
Additional DNS Records for the H.323 Gatekeeper
Additional DNS Records for the Optional Embedded DNS Feature
Verify That DNS Is Working for All Addresses
License the Polycom RealPresence DMA System
Set Up Signaling
License the RealPresence DMA System, Appliance Edition
License the RealPresence DMA System, Virtual Edition
Set Up Security
Set Up MCUs
Connect to Microsoft Active Directory
Set Up Conference Templates
Test the System
How Certificates Work
Security Certificates Overview
DER
System Security
Frequently Asked Questions
Column Description
Certificate Settings
Certificate Information Dialog Box
Certificate Signing Request Dialog Box
Field Description
Add Certificates Dialog Box
Certificate Details Dialog Box
Section Description
Install a Certificate Authority’s Certificate
Certificate Procedures
To install a certificate for a trusted root CA
Go to Admin Local Cluster Certificates
Actions list, select Add Certificates
To create a certificate signing request
Actions list, select Display Details
Actions list, select Create Certificate Signing Request
Install a Certificate in the RealPresence DMA System
To remove a Trusted Root CA’s certificate
Remove a Certificate from the RealPresence DMA System
Actions list, select Delete Certificate
Security Settings
Field Description Maximum security
High security
Custom security
Servers, not to allow ongoing use of unencrypted connections
Subscribing endpoints are conference participants
Go to Admin Local Cluster Security Settings
To change the security settings
On the Troubleshooting Utilities menu, Top is removed
Consequences of Enabling Maximum Security Mode
System Security
Login Policy Settings
Field Description Password Management
Local Password
Password Complexity
Session
Unlimited
Local User Account
Field Description Account Lockout
Account Inactivity
Access Policy Settings
Banner
Custom
To reset system passwords
Reset System Passwords
Wait a few minutes to log back in. See also
Network Settings
Local Cluster Configuration
Field Description
Dhcp
Server
Settings
Field Description Shared Management Network
Turn on Auto-negotiation or set Speed and Duplex manually
General System Network
Shared Signaling Network
IPv6address%eth0
Routing Configuration Dialog Box
Time Settings
Licenses for the Appliance Edition
Licenses
Field Description Active License
Activation Keys
Licenses for the Virtual Edition
Cluster Network Settings
DMA Host
Licensing Server
SIP Signaling
Signaling Settings
Device Authentication
SIP Device Authentication
Untrusted SIP Call Handling Configuration
Field Description Settings
Signaling Settings Fields
SIP Settings
Field
Add Guest Port Dialog Box
Edit Guest Port Dialog Box
Prefix number for this entry
Add Guest Prefix Dialog Box
Edit Guest Prefix Dialog Box
Logging Settings
Alerting Settings
Local Cluster Configuration Procedures
Alert ID Threshold Condition Description
To request a software activation key code for each server
Add Licenses
Select Product Activation
Click Generate
To configure signaling
Configure Signaling
Go to Admin Local Cluster Licenses
Go to Admin Local Cluster Signaling Settings
Under Unauthorized prefixes, click Add
Under Unauthorized ports, click Add
Configure Logging
To configure logging
Automatically Send Usage Data
Enable or Disable Automatic Data Collection
See the Collected Data
To see the collected data
Active Calls
Device Management
Call Details Dialog Box
Tab/Field/Column Description Call Info
Tab/Field/Column Description Bandwidth
On the Call Server Settings
Call Events
Subscription Events
Endpoints
Tab/Field/Column Description Property Changes
QoS
Registration policy script see Registration Policy on
Server Settings on
Command Description
Registration Policy on
Registrations
Names/Aliases in a Mixed H.323 and SIP Environment
Device Management
Add Endpoint Dialog Box
Edit Device Dialog Box
Edit Devices Dialog Box
Add Alias Dialog Box
Edit Alias Dialog Box
Associate User Dialog Box
Site Link Statistics
Site Statistics
External Gatekeeper
Column Description External Gatekeeper
Add External Gatekeeper Dialog Box
Authentication Mode
Edit External Gatekeeper Dialog Box
Postliminary
This script to open the Script Debugging Dialog Box for
Add External SIP Peer Dialog Box
External SIP Peer
UDP
Field Description External SIP Peer
Domain List
Field Description Postliminary
Authentication
Temporarily select Use customized script
To header options
Lync Integration
Scheduled conferences is checked
External Registration
Edit External SIP Peer Dialog Box
Host/domain name
Field Description Domain List
Field Description Authentication
To Header Format Options
SIP Peer Postliminary Output Format Options
Request-URI Header Format Options
Default To header for Microsoft. Equivalent to template
Default Request-URI for Microsoft. Equivalent to template
Free Form Template Variables
Variable Description
To Header and Request-URI Header Examples
Add Authentication Dialog Box
Original To Header Template Result
Original Request-URI Header Template Result
Add Outbound Registration Dialog Box
Edit Authentication Dialog Box
Template Variables on
Edit Outbound Registration Dialog Box
External H.323 SBC
Device Management on Edit External H.323 SBC Dialog Box on
Column Description External H.323 SBC
Add External H.323 SBC Dialog Box
Edit External H.323 SBC Dialog Box
MCUs
MCU Management
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See SVC Conferencing Support on
On page 234. It can register again
Add MCU Dialog Box
Field Description External MCU
Prefix Dialog Box on
Profile. See Isdn Gateway Selection Process on
Gateway Dialing Prefix Dialog Box on page 272. In this case,
Edit MCU Dialog Box
Field Description Gateway Profiles
Media IP Addresses
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Direct dial-in prefixsession profile
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Edit Session Profile Dialog Box
Add Session Profile Dialog Box
Isdn Gateway Selection Process
MCU Procedures
To view information about an MCU
To add an MCU
To edit an MCU
To delete an MCU
MCU Pools
Add MCU Pool Dialog Box
Command
Edit MCU Pool Dialog Box
Column
To add an MCU Pool
MCU Pool Procedures
To edit an MCU Pool
To delete an MCU Pool
MCU Pool Orders
Add MCU Pool Order Dialog Box
MCU Selection Process
Edit MCU Pool Order Dialog Box
MCU Availability and Reliability Tracking
24%
To view the MCU Pool Orders list
MCU Pool Order Procedures
To add an MCU Pool Order
To edit an MCU Pool Order
To delete an MCU Pool Order
Microsoft Active Directory Integration
Integrations with Other Systems
Microsoft Active Directory
Connection Status
Report
Report report
Users Report
Active Directory Connection
Understanding Base DN on
Enterprise Chairperson and Conference Passcode Generation
Field Description Enterprise Conference Room ID Generation
To integrate with Active Directory
Active Directory Integration Procedure
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Integrations with Other Systems
Understanding Base DN
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Adding Passcodes for Enterprise Users
About the System’s Directory Queries
When you click Update on the Microsoft Active Directory
User Search
Group Search
Global Group Membership Search
Attribute Replication Search
Configurable Attribute Domain Search
Domain Search
Service Account Search
Microsoft Lync 2013 Integration
Lync 2010 vs. Lync 2013 Integration
Scheduled Conferences
Lync and non-Lync Endpoint Collaboration
Automatic Contact Creation and Configuration
Lync 2010 and 2013 Client / Server Feature Support
Considerations and Requirements for Lync 2013 Integration
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Required Information
Integrate RealPresence DMA and Lync
Install Certificates for the Lync Server
Enable Windows Remote Shell
Synchronize Lync Server and RealPresence DMA System Time
Add the Lync Pool as an External SIP Peer
To enable the Dial by Lync conference ID dial rule
Enable the Dial by Lync Conference ID Dial Rule
Configure System-wide Presence and Contact Creation Settings
Diagnose Presence Problems
Optional Edit Presence settings for Groups or Specific VMRs
Add the RealPresence DMA System to the Lync Topology
Microsoft Exchange Server Integration
Microsoft Exchange Server
Exchange Server Integration Procedure
Resource Management System Integration
Page
Resource Management System
Join Resource Management System Dialog Box
Resource Management System Integration Procedures
To integrate with a resource management system
Juniper Networks SRC
Juniper Networks SRC Integration
To configure SRC integration
Juniper Networks SRC Integration Procedure
Conference Settings
Conference Manager Configuration
Conference Manager Configuration
Create Polycom conference contacts check box is enabled
Contacts presence settings below
Presence Publishing
Field Maximum Polycom conference contacts to publish
Default Polycom conference contacts presence settings
To specify conference settings
Go to Admin Conference Manager Conference Settings
Select Publish presence for Polycom conference contacts
Remove Contacts from Active Directory Dialog Box
Conference Templates
Two Types of Templates
Standalone Templates
Template Priority
About Conference IVR Services
Cascading for Bandwidth
About Cascading
Cascading for Size
Conference Templates List
RMX General Settings
Field Description Common Settings
Add Conference Template Dialog Box
See Two Types of Templates on
Video streams from each device to each device
Field Description
LPR
RMX Gathering Settings
Conference mode is set to AVC only
Video switching is selected
Field Description RMX Video Quality
TIP compatibility is set to either None or Video Only
RMX Video Settings
Telepresence mode is Yes
Optimized
RMX Skins
RMX Audio Settings
Field Description RMX Conference IVR
See Shared Number Dialing on
RMX Recording
Cisco Codian
Edit Conference Template Dialog Box
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Field Description
LPR
RMX Gathering Settings
Field Description RMX Video Quality
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Field Description RMX Conference IVR
Cisco Codian
Go to Admin Conference Manager Conference Templates
Conference Templates Procedures
Select Layout Dialog Box
To select a video frames layout
To edit a conference template
Click the RMX General Settings tab
To change a conference template’s priority
To delete a conference template
IVR Prompt Sets
Prompt File Name Prompt Text
Shared Number Dialing
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Field Description
Add Virtual Entry Queue Dialog Box
Edit Virtual Entry Queue Dialog Box
Add Direct Dial Virtual Entry Queue Dialog Box
Edit Direct Dial Virtual Entry Queue Dialog Box
About Superclustering
Superclustering
RealPresence DMAs
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Following table describes the fields on
Join Supercluster Dialog Box
Supercluster Procedures
To create or join a supercluster
Go to Network RealPresence DMAs
Actions list, click Join Supercluster
Actions list, select Remove from Supercluster
To remove a cluster from the supercluster
About the Call Server Capabilities
Call Server Configuration
Call Server Settings
Field Description General Settings
Modifications on
Call Server Configuration
See External Gatekeeper on
Domains
Gatekeeper Blacklist Settings
Mycompany domains, this would not match eng.mycompany.com
Dial Rules
Test Dial Rules Dialog Box
Callersipuri
Default Dial Plan and Suggestions for Modifications
Edit Site Dialog Box on
Rule Effect
H323xxxx@enterprisepartner.com
Field Dial Rule
Add Dial Rule Dialog Box
Block Blocks the call Resolve to IP address
Field Description Preliminary
Conference template
Conference template configured in Admin Conference Manager
Available SIP peers / Selected SIP peers selection area
a Type of Microsoft
Resolve to external address
Field Description Dial Rule
Edit Dial Rule Dialog Box
Block Blocks the call Resolve to IP address
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Variable Initial value
Preliminary/Postliminary Scripting
Callersitearea
Dial Rule Action Output SIP Headers
Usage example
Script Debugging Dialog Box for Preliminaries/Postliminaries
Sample Preliminary and Postliminary Scripts
Strip Prefix SIP
Dialstring = Callersitecountrycode + Dialstring
Site Based Numeric Nicknames SIP
Hunt Groups
Add Hunt Group Dialog Box
Field Description General Info
Hunt Group Members
Edit Hunt Group Dialog Box
Inbound Authentication
Device Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
Field Description Inbound Authentication
Edit Device Authentication Dialog Box
Add Device Authentication Dialog Box
Field Description Shared Outbound Authentication
Field Description Device Authentication
Registration Policy
Noncompliant
Registration Policy Scripting
Epdefinedincma
EPISIPV4
Sample Registration Policy Scripts
Script Debugging Dialog Box for Registration Policy Scripts
If EPH323DIALEDDIGITSALIAS0.length!= Return Noncompliant
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Prefix Service
Add Simplified Isdn Gateway Dialing Prefix Dialog Box
Edit Simplified Isdn Gateway Dialing Prefix Dialog Box
Edit Vertical Service Code Dialog Box
Embedded DNS
Following table describes the fields on the Embedded DNS
To enable DNS publishing
To configure history record retention
History Retention Settings
Record Type Retention Limit When Limit Is Reached
Number of Records Purged
Call Server Configuration on
About Site Topology
Site Topology
Sites
Site Topology
Field Site Info Description
Site Information Dialog Box
Device Types
Subnets
Bandwidth Settings
Field Description General Info General Settings
Territory Settings
Add Site Dialog Box
Isdn Outbound Dialing
Field Description Isdn Number Assignment
Isdn Range Assignment for did dialing method
Isdn Range Assignment for gateway extension dialing method
Routing
SIP Routing
Edit Site Dialog Box
Field Description General Info General Settings
Field Description Isdn Number Assignment
Field Description
Add Subnet Dialog Box
Edit Subnet Dialog Box
Site Links
Edit Site Link Dialog Box
Add Site Link Dialog Box
Add Site-to-Site Exclusion Wizard
Site-to-Site Exclusions
To add a site-to-site exclusion
Go to Network Site Topology Site-to-Site Exclusions
Column/Section Description
Territories
Territory Summary pane
Add Territory Dialog Box
Associated Sites pane
Field Description Territory Info
Edit Territory Dialog Box
Network Clouds
Add Network Cloud Dialog Box
Field Cloud Info
Field Description Associated Sites
Edit Network Cloud Dialog Box
See Add Site Link Dialog Box on
Field Cloud Info Description
Site Topology Configuration Procedures
Go to Network Site Topology Sites
Go to Network Site Topology Territories
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Role Description
User Roles Overview
Adding Users Overview
Users
Are in the Local domain
See Add User Dialog Box on
Add User Dialog Box
Associated Endpoints
Rooms Dialog Box on
Edit User Dialog Box
Field Description Associated Roles
Conference Passcodes
Prompted see Authentication Required Dialog Box on
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Authentication Required Dialog Box
Select Associated Endpoints Dialog Box
Conference Rooms Dialog Box
Its conferences. See Conference Templates on
Add Conference Room Dialog Box
Conference Settings on
Identity information to the right
Conference Settings
Defined on the Admin Conference Manager Conference Settings
Publish presence
Do not publish presence
User Dialog Box on
Conference see Edit Conference Template Dialog Box on
Edit Conference Room Dialog Box
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Dial-out Participants list
Users Procedures
Add Dial-out Participant Dialog Box
Edit Dial-out Participant Dialog Box
To add a local user
To find a user or users
To edit a user
Go to User Users
Conference Rooms Procedures
To delete a local user
To add a conference room to a user
To delete one of a user’s custom conference rooms
To edit one of a user’s conference rooms
Groups
Import Enterprise Groups Dialog Box
Conference Templates on
From the Search results box
Edit Group Dialog Box
See Conference Settings on
Manager Conference Settings
Admin Conference Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog box
Boxes on the Admin Conference Manager Conference Settings
Actions list, click Import Enterprise Groups
Enterprise Groups Procedures
To terminate a user’s login session
Login Sessions
Change Password Dialog Box
Administrator Responsibilities
Management and Maintenance Overview
Administrative Best Practices
Auditor Responsibilities
Auditor Best Practices
Regular archive of backups
Recommended Regular Maintenance
Provisioner Responsibilities
General system health and capacity checks
Microsoft Active Directory health
Security configuration
Certificates
Dashboard
Network usage data export
CDR export
Call Server Active Calls Pane
Active Directory Integration Pane
Call Server Registrations Pane
Cluster Info Pane
Conference History Max Participants Pane
Conference Manager Usage Pane
Conference Manager MCUs Pane
Exchange Server Integration Pane
License Status Pane
Resource Management System Integration Pane
Signaling Settings Pane
Supercluster Status Pane
Territory Status Pane
User Login History Pane
Alerts
Alert
No clusters assigned to list of territories
Cluster cluster is orphaned
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Formatted string from server
See also Alerts on
Zero enterprise conference rooms exist on cluster cluster
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Certificates. See also
Cluster cluster The server certificate has expired
Cluster cluster One or more CA certificates have expired
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DMA is not licensed for any calls
Cannot connect to licensing server lserver for cluster
Cluster cluster a private network error exists on server
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Server server CPU utilization 50% and 75%
Server server CPU utilization 75%
Cluster cluster System version differs between servers
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Cluster cluster Local users differ between servers
MCU MCUname is currently out of service
MCU MCUname is currently busied out
MCU MCUname has count warnings
MCU mcu disconnect rate is 1
MCU MCUname disconnected
MCU mcu disconnect rate is
MCU mcu call failure rate is 0.4
MCU mcu call failure rate is
MCU mcu is connected with no port capacity
No territories configured to host conference rooms
Ongoing conference VMR on MCU MCU failed reason
Conference VMR on MCU MCU failed to start reason
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Date and time that the log file archive was created
System Log Files
To download a log archive to your PC or workstation
System Logs Procedures
To manually roll the system logs
To delete a system log archive
Ping
Troubleshooting Utilities
Traceroute
Top
Diagnostics for your Dell Server
Stats
NTP Status
Backing Up and Restoring
SHA1
Confirm Restore Dialog Box
Backup and Restore Procedures
To download a backup file
Actions list, click Download Selected
To create a new backup file
To upload a backup file
Go to Maintenance Backup and Restore
To restore from a backup file on the cluster
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Upgrading the Software
Following table describes the parts of the Software Upgrade
Basic Upgrade Procedures
To install an upgrade
Go to Maintenance Software Upgrade
Return to Maintenance Software Upgrade
To roll back an upgrade, restoring the previous version
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Incompatible Software Version Supercluster Upgrades
Simplified Supercluster Upgrade Complete Service Outage
Factors to Consider for an Incremental Supercluster Upgrade
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Complex Supercluster Upgrade Some Service Maintained
Expanding an Unpatched System
Adding a Second Server
Expanding a Patched System
Replacing a Failed Server
Shutting Down and Restarting
To replace a failed server in a two-server cluster
Go to Maintenance Shutdown and Restart
To restart or shut down one or both servers in a cluster
To start up a shut-down cluster
Call History
Alert History
Originator Dial String Destination Start Time End Time
Export History
Conference History
Associated Calls
Export History
Property Changes
Conference Events
Exporting CDR Data
Call Detail Records CDRs
Call Record Layouts
To download CDRs
YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
1024+768+384
486BUSY Here
Conference Room Dialog Box on
720p30
Conf
Conference Record Layouts
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Value from the Conference room pass-through to CDR field
Conference room VMR see Edit Conference Room Dialog Box on
Registration History Report
To find a device or devices
Registration History Procedures
Active Directory Integration Report
Active Directory Integration
All Domains
Groups with Partially Loaded or No Membership Information
Orphaned Groups and Users Report
Orphaned Groups and Users Procedures
To remove orphaned group data from the system
To remove orphaned user data from the system
Conference Room Errors Report
To download conference room errors data
Exporting Conference Room Errors Data
Enterprise Passcode Errors Report
Exporting Enterprise Passcode Errors Data
To download enterprise passcode errors data
Network Usage Report
Exporting Network Usage Data
Field Description
To download network usage data
Snmp Framework
Snmp Overview
Configure Snmp
Snmp Notifications
Snmp Versions
To enable the Snmp agent
Enable the Snmp Agent
Go to Admin Local Cluster Snmp Settings
Setting Description
Go to Admin Local Cluster Snmp Settings Click Add User
Add an Snmp Notification User
To add a notification user
Add an Snmp Notification Agent
Edit Notification User Dialog Box
To add an Snmp notification agent to the system
Click Add Agent
Edit Notification Agent Dialog Box
Download MIBs
Go to Admin Snmp Settings Click Download MIBs
Available Snmp MIBs
To download the MIB package for a DMA system