Polycom 3725-76302-001O manual Polycom, Inc 385

Note: Give the System Time to Restart

Wait about five minutes before trying to log back into the system. You may need to restart your browser or flush your browser cache in order to do log back in.

fLog back into the cluster you removed and verify on the Supercluster Status pane of the Dashboard that the cluster is no longer part of the supercluster.

gReturn to Maintenance > Software Upgrade.

4In the Actions list, click Roll Back. A confirmation dialog box appears.

5Click Yes.

If a restart is required, a dialog box informs you that the downgrade is starting. Shortly after that, the system logs you out and restarts.

6Click OK to log out immediately, or simply wait.

When the downgrade process is finished, in a two-server cluster, both servers’ LCDs display RealPresence DMA Clustered (in a single-server system, the LCD displays RealPresence DMA Ready), and you’re able to log back in.

Note: Restart Your Browser if Necessary

You may need to restart your browser or flush your browser cache in order to log back into the system.

7Log back in and:

a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

b Go to Maintenance > Software Upgrade and check the Operation History table.

8If this cluster is part of a supercluster, do the following:

a Go to Network > RealPresence DMAs, and rejoin this cluster to the supercluster. See Supercluster Procedures on page 230.

Caution: Rejoin the Correct Cluster

Be sure you select the cluster you just downgraded (the one you’re logged into) and join it to another cluster, not the other way around.

bGo to Network > Site Topology > Territories and reassign territory responsibilities back to this cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

9Call Polycom Global Services if:

After waiting significantly longer than the estimated install time, you’re still unable to log back in.

You can log in, but the Dashboard shows only one server for a two-server cluster.

The package version numbers on the two servers are not the same.

Polycom, Inc. 385