Muratec MFX-1500 manual Reports, Receiving faxes, Polling

Just in case . . .

Q:How can I be sure my fax was received?

A:Set your machine to print a confirmation report after each transmission (see pages 2.30–2.31).

Q:I don’t want to install a dedicated phone line for my fax machine. So I’ve

connected the machine to a PBX phone system. When I get a fax call, all the phones ring! How do I prevent this?

A:Call your PBX manufacturer or telephone company for assistance. Either may be able to convert one of the PBX lines for use only by your fax machine.

Q:Sometimes when I dial a fax call by using either the handset or MONITOR/CALL, I don’t hear fax receiving tones from the other machine. Am I doing something wrong?

A:When this happens, try pressing START (and then hanging up the handset if you’re using it), as usual. It’s possible you’re calling an older, non-standard fax machine that doesn’t emit answering tones. Even a few Group 3 faxes (see “Glossary”, pages 3.18–3.21) on the market sound a sending tone but don’t sound a receiving tone. After you transmit, call the person at the other fax machine to see if he/she got your document.

Q:I inserted a document in the feeder and dialed a fax number, but my machine didn’t transmit the document; instead, “Auto Redial” now appears on my display. What does this mean ?

A:The remote fax machine was busy, so your machine “reserved” in its memory a command to try the call again. As long as it hasn’t stored more than 99 delayed commands, counting automatic redials, your machine should still accept commands from you. If it has exceeded this quantity and will accept no more commands, try canceling one of the delayed commands (see pages 2.22–2.23). If the machine still won’t cooperate, keep canceling commands until it does.

Q:The specifications (page AI.1) list an average per-page transmission time, but when I transmit a page it can take much longer. Why?

A:We base this specification on transmission of an industry-standard test document called ITU-TTest Document 1 (or the “Slerexe letter”). Fax manufacturers use this method to test transmission speeds. However:

∙The pages you send may be darker, or otherwise contain more information, than ITU-TTest Document 1.

∙The transmission time measured for test documents doesn’t include handshake time --- the time during which two faxes “introduce” themselves to each other and “agree on” the parameters of the call.

∙The specification time is based on the use of normal resolution mode. You may be using fine, superfine or grayscale transmission, each of which takes longer than normal mode.

Reports

Q:I called the number 011-555-555-1212, but not all of the digits appear on my transmit confirmation report (TCR). Why didn’t the whole number appear? How can I be sure my document went to the right location?

A:The numbers you enter using the fax keypad are temporarily stored in a memory “buffer”; and it’s only the last part of the phone number that the buffer “remembers”. An easy way to avoid getting incomplete telephone numbers on your printouts is to store your most frequently used numbers as one-touch keys or speed-dial numbers. These Autodialer numbers will appear in their entirety on your TCR.

Receiving faxes

Q:My fax never answers. What’s wrong?

A:Check to make sure your fax machine is properly connected to a working AC power outlet and phone jack (see page 1.16). If you’re using a second phone with your machine, make sure it’s connected properly (see page 1.13) and your machine is set to work with it.

Q:Sometimes when I answer my machine with the optional handset, I hear a beeping sound that repeats every few seconds. Is this a fax?

A:Yes. When you hear such fax tones, someone is trying to send you a fax. Next time, press START and hang up the handset. Your fax will now receive the message.

Q:Does my fax machine have to be plugged in (i. e., into the AC power) just to receive a message?

A:Yes. Your phone will ring if the phone line is connected, but you can’t receive a fax unless your fax machine is plugged into both the phone jack and the AC power jack. Make sure your fax machine is always plugged in so you never miss an important fax message.

Q:Can I receive a fax if I’m using the phone on my machine?

A:You can receive a fax from the person to whom you’re talking. When that person has a document ready in his/her machine’s feeder, press START.

Polling

Q:What’s the purpose of polling?

A:Polling lets you automatically “pull” a document from another fax machine’s document feeder. You can poll whenever you need to retrieve information and don’t want the source to pay for the phone call. With polling, you pay for the call and get the information you need.

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