Just in case . . .
3.1
6
Q: How can I be sure my fax was received?
A: Set your machine to print a confirmation report after each transmission (see
pages 2.30–2.31).
Q: I don’t want to install a dedicated phone line for my fax machine. So I’ve
connected the machine to a PBX phone system. When I get a fax call, all the
phones ring! How do I prevent this?
A: Call your PBX manufacturer or telephone company for assistance. Either may
be able to convert one of the PBX lines for use only by your fax machine.
Q: Sometimes when I dial a fax call by using either the handset o r
MONITOR/CALL, I don’t hear fax receiving tones from the other machine.
Am I doing something wrong?
A: When this happens, try pressing START (and then hanging up the handset if
you’re using it), as usual. It’s possible you’re calling an older, non-standard
fax machine that doesn’t emit answering tones. Even a few Group 3 faxes
(see “Glossary”, pages 3.18–3.21) on the market sound a sending tone but
don’t sound a receiving tone. After you transmit, call the person at the other
fax machine to see if he/she got your document.
Q: I inserted a document in the feeder and dialed a fax number, but my machine
didn’t transmit the document; instead, “Auto Redial” now appears on my
display. What does this mean ?
A: The remote fax machine was busy, so your machine “reserved” in its
memory a command to try the call again. As long as it hasn’t stored more
than 99 delayed commands, counting automatic redials, your machine
should still accept commands from you. If it has exceeded this quantity and
will accept no more commands, try canceling one of the delayed commands
(see pages 2.22–2.23). If the machine still won’t cooperate, keep canceling
commands until it does.
Q: The specifications (page AI.1) list an averag e p er-page transmission time, but
when I transmit a page it can take much longer. Why?
A: We base this specification on transmission of an industry-standard test
document called ITU-T Test Document 1 (or the “Slerex e letter ”). Fax
manufacturers use this method to test transmission speeds. However:
• The pages you send may be darker, or otherwise contain more
information, than ITU-T Test Document 1.
• The transmission time measured for test documen ts d o es n ’t include
handshake time --- the time during which two faxes “introduce”
themselves to each other and “agree on” the parameters of th e call.
• The specification time is based on the use of n or mal r es o lu tion mo d e.
You may be using fi ne, superfine or grayscale transmission, each of
which takes longer than normal mode.
Reports
Q: I called the number 011-555-555-1212, but not all of the digits appear on my
transmit confirmation report (TCR). Why didn’t the whole number appear?
How can I be sure my document went to the right location?
A: The numbers you enter using the fax keypad are temporarily stored in a
memory “buffer”; and it’s only the last part of the phone number that the
buffer “remembers”. An easy way to avoid getting incomplete telephone
numbers on your printouts is to store your most frequently used numbers as
one-touch keys or speed-dial numbers. These Autodialer numbers will
appear in their entirety on your TCR.
Receiving faxes
Q: My fax never answers. What’s wrong?
A: Check to make sure your fax machine is properly connected to a working AC
power outlet and phone jack (see page 1.16). If you’re using a second phone
with your machine, make sure it’s connected properly (see page 1.13) and
your machine is set to work with it.
Q: Sometimes when I answer my machine with the optional han d s et, I hear a
beeping sound that repeats every few seconds. Is this a fax?
A: Yes. When you hear such fax tones, someone is trying to send you a fax.
Next time, press START and hang up th e h and s et. Your fax will now receive
the message.
Q: Does my fax machine have to be plugged in (i. e., into the AC power) just to
receive a message?
A: Yes. Your phone will ring if the phone line is connected, but you can’t
receive a fax unless your fax machine is plugged into both the phone jack
and the AC power jack. Make sure your fax machine is always plugged in so
you never miss an important fax message.
Q: Can I receive a fax if I’m using the phone on my machine?
A: You can receive a fax from the person to whom you’ re talking. When that
person has a document ready in his/her machine’s feeder, press START.
Polling
Q: What’s the purpose of polling?
A: Polling lets you automatically “pull” a document from another fax ma chine’s
document feeder. You can poll whenever you need to retrieve information
and don’t want the source to pay for the phone call. With polling, you pay
for the call and get the information you need.