Obtaining Technical Assistance
Cisco 12008 Gigabit Switch Router Installation and Configuration Guide
xx
resolve technical issues with online support services, download and test software packages,
and order Cisco learning materials and merchandise. Valuable online skill assessment,
training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized
information and services. Registered users may order products, check on the status of an
order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
•WWW:www.cisco.com
•Telnet:cco.cisco.com
•Modem using standard connection rates and the following terminal settings:
VT100 emulation; 8 data bits; no parity; and 1 stop bit.
—From North America, call 408 526-8070
—From Europe, call 33164464082
You can e-mail questions about using CCO to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance
contract customers who need technical assistance with a Cisco product that is under
warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and
software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
Language E-mail Address
English tac@cisco.com
Hanzi (Chinese) chinese-tac@cisco.com
Kanji (Japanese) japan-tac@cisco.com
Hangul (Korean) korea-tac@cisco.com