About This Guide xix
Obtaining Technical Assistance

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which
ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is
probably more current than printed documentation. The CD-ROM package is available as
a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product
documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/
subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative
by calling Cisco’s corporate headquarters (California, USA) at 408526-4000 or, in North
America, call 800553-NETS (6387).
Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical
assistance. Warranty or maintenance contract customers can use the Technical Assistance
Center. All customers can submit technical feedback on Cisco documentation using the
web, e-mail, a self-addressed stamped response card included in many printed docs, or by
sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection
Online is the foundation of a suite of interactive, networked services that provides
immediate, open access to Cisco information and resources at anytime, from anywhere in
the world. This highly integrated Internet application is a powerful, easy-to-use tool for
doing business with Cisco.
CCO’s broad range of features and services helps customers and partners to streamline
business processes and improve productivity. Through CCO, you will find information
about Cisco and our networking solutions, services, and programs. In addition, you can