Toshiba DK 16, DK8 manual Chart NO.6 Voice MAIL/EXTERNAL Auto Attendant VM/AA Faults, Qrcu

FAULT FINDING

SECTION 100-816-500

MARCH 1993

CHART NO.6

VOICE MAIL/(EXTERNAL) AUTO ATTENDANT (VM/AA) FAULTS

START

This chart assumes the VM/AA device has no faults.

Is VM/AA	YES
integration completely
non-operational?

NO

6-2

Read “Voice Mail Options” in paragraph 9 of Section 100-816-207. Also read programming instructs (in Chapter 2 of Section 100-816-

302)for the following programs: 03 (Code 92, slot 00 for K4RCU DK16 only), 15-0 and 15-3 (Auto release), and 31 (LEDs: 04, 05, 09, 15 ~

20). This information explains System

Hardware and Programming options related to

Voice Mail and external auto attendant.

Correct Hardware and/or System

Programming as necessary.

6-3
Is the	YES
fault
	END
cleared?

NO

Check that the VM I.D. codes (656 and

657)are stored correctly in users’ Digital or Electronic telephones. Use operating

procedures in the manual for instructions.

Other VM/AA related programs:

•10-2, LED 11 – No DTMF tones

•13 – Message center

•33 – Station hunting

•35 – Busy station transfer/ringing

•36 – Fixed call forward

•37 – Ring transfer recall time

6-1

Check that QRCU (DK8) or K4RCU (DK16) is installed correctly and programmed with Code 92 in Prog. 03.

(Prog. 03 is not required for DK8,

QRCU).

Is the	YES
fault
cleared?

NO

Check that the VM/AA ports are

connected to the standard

telephone station ports correctly. (Refer to QSTU, KSTU, PSTU, or PESU wiring diagrams in Section 100-816-208.)

Correct if necessary.

6-4
Is the	YES
fault
cleared?

NO

Using a standard DTMF

telephone, check all standard

telephone circuits (QSTU, KSTU,

PSTU, or PESU).

Replace defective PCB if

necessary.

6-5
Is the	YES
fault
cleared?

NO 6-6

Call your technical

support group.

END

END

END

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