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Toshiba DK8, DK 16 manual Remote Administration Maintenance Procedures

Models: DK8 DK 16

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TOSHIBA SYSTEM PRACTICES	REMOTE ADMINISTRATION AND MAINTENANCE PROCEDURES
DIGITAL KEY TELEPHONE SYSTEMS	SECTION 100-816-600
	MARCH 1993

REMOTE ADMINISTRATION

AND

MAINTENANCE PROCEDURES

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Toshiba DK8, DK 16 manual Remote Administration Maintenance Procedures

Contents

Serial NO. DK8 & DK16 Copyright Toshiba America Information SYSTEMS, INCPage Digital KEY Telephone Systems INSTALLATION-INTRODUCTIONToshiba System Practices INSTALLATION-INTRODUCTION -016-201 November March SectionSubject Table of ContentsParagraph Purpose INSTALLATION-INTRODUCTIONOrganization Reference DocumentationINSTALLATION-INTRODUCTION INSTALLATION-INTRODUCTION INSTALLATION-INTRODUCTION Use of Notes, Important Notes, Cautions, and Warnings Page Chapter TWO Site Requirements DK16 Combined Base and Expansion KEY Service Unit INSTALLATION-SITE RequirementsDK8 Base KEY Service Unit and Hpfb Minimum Clearance General Input Power RequirementsSite Considerations Clearance and Location RequirementsThird Wire Ground Test Electrical/Environmental Requirements and CharacteristicsGrounding Requirements DK16 Base and Expansion Unit ClearanceGeneral Summary of ELECTRICAL/ENVIRONMENTAL CharacteristicsKSU Grounding Diagram Alternate or Additional Ground Digital KEY Telephone Systems Toshiba System PracticesPage Title WorksheetsINSTALLATION-CONFIGURATION -816-203 March System Capacity IntroductionDK8 CO LINE/STATION Configuration Guide Supports Connector Type Standard Optional DK8 KEY Service Unit ComponentsDTMF/ABR DK16 Base KEY Service Unit ComponentsDigital Telephone Circuit Connections Station ConsiderationsTelephone Circuit Port Types Strata DK8 Station Apparatus Overview PIOU/PIOUS Interface Option DK16 onlyExpansion Unit Interface Options Piou PiousCapacity Unit Combined Capacity Strata DK16 Station Apparatus OverviewStandard Telephone Circuit Options Maximum of two Qcdu PCBs may be installed in the Strata DK8Configuration Examples Telephone UpgradesStrata DK16 Example 2 Office/Ware- house Configuration WorksheetsStrata DK16 Example 1 Bank Digital Ports Circuits DK8 Worksheet 1, Station and CO Line TotalsDevice Quantity Ports/Per Ports Used Standard Ports CircuitsKSU Optional Unit Station and Line PCBs KSU Interfaces built-inBase Unit Peripherals DK8 Worksheet 3, Peripherals and UpgradesDDCB/MDFB Door Phone Total DDCBs Total MDFBs Miscellaneous Peripherals Hesb Amplifier/Speaker TotalElectronic Ports Circuits DK16 Worksheet 1, Station and CO Line TotalsExpansion Unit Station and line PCBs Base Unit Interfaces/PCBsExpansion Unit Peripheral PCB DK16 Worksheet 3, Peripherals and UpgradesMiscellaneous Peripherals Dpft Yes or No HVSU2 or Combined HVSU/HVSI TotalEocu Yes or No Mdfb Door Phone TotalEquipment Type Power Used Ports Used Quantity DK16 Worksheet 4, System Power CheckTotal Power Used Power Criteria Power Supplied Total Power UsedPage Chapter Four DK8 KSU and PCB Installation Page Part INSTALLATION-DK8 KSU & PCBSubject Table of Contents10.40 Qcnu Programming Overview Option Interface Unit QsmuKEY Service Unit Mounting Part I. KSU Installation GeneralDK8 KEY Service Unit Wall Mount Method Mounting Surface ConsiderationsDK8 Dimensions and Screw Locations Left Side View Right Side View DK8 Side View Dimension and PLUG/JACK LocationsINSTALLATION-DK8 KSU & PCB -816-204 March Installing the Reserve Power Battery and Charger Hpfb Figure Section March Mounting the Key Service UnitDK8 Power Failure Emergency Transfer Option Power Supply Removal ReplacementPower Supply Removal Figure Power Supply Replacement FigureAC Power Cord Left Side View DK8 Cabling Diagram Right Side ViewDK8 Base Unit Jacks and Connectors Section March CO LINE/DIGITAL Telephone Interface Unit Qcdu Part II. Printed Circuit Board Installation GeneralPCB Installation Considerations DK8 Printed Circuit Board Installation Qcdu Installation Procedure Qcdu ConfigurationModular Jack Cover Removal and Storage Qcdu WiringDtmf RECEIVER/ABR Tone Detector Unit Qrcu Standard Telephone Interface Unit QstuQrcu Installation Procedure Qrcu ConfigurationQsts Factory Installed Qstu QstsConference Circuits Qcnu Qrcu Interface ConnectorsRight Qcnu Interface ConnectorsOption Interface Unit Qsmu BUILT-IN CO LINE, Digital TELE- PHONE, and Other Circuits Page Chapter Five DK16 KSU and PCB Installation INSTALLATION-INTRODUCTION -816-205 March DK16 KSU Installation General DK KEY Service Unit Mounting INSTALLATION-DK16 KSU & PCBDK16 Power Failure Emergency Transfer Option Kcou Removal and ReplacementSTANDARD/ELECTRONIC Telephone Interface Unit Pesu CO Line Unit PcouIii Table List SubjectImportant Initial Installation Notes Drill holes on these marks Mounting the Base Key Service UnitMethod DK16 Base KEY Service Unit ExteriorDK16 Base KEY Service Unit Wall Mounting Methods INSTALLATION-DK16 KSU & PCB -816-205 March DK16 Base KEY Service Unit InteriorMounting the Expansion Key Service Unit DK16 Base KEY Service Unit Wiring Connections Connecting the DK16 Expansion Unit to the DK16 Base Unit Mounting the DK16 Expansion Unit DK16 Expansion Unit Interior DK16 Expansion Unit Wiring Connections Important Note Reserve Power/Power Failure OptionsPower Supply Replacement Power Supply RemovalPower Supply KPSU16 DK16 PCB Installation Considerations Part II. DK16 Printed Circuit Board Installation GeneralINSTALLATION-DK 16 KSU & PCB 10 DK16 Base Unit PCBsPCB Installation/Power Supply Consider- ations Kstu Options and ConnectorsKstu Configuration Kstu Installation ProcedureKstu Controls and Interface Connectors Kstu WiringDigital Telephone Interface Unit Pdku Type of Component DescriptionPdku Interface Connection Hardware ConfigurationPdku Hardware Options Internal optionElectronic Telephone Interface Unit Peku Peku Controls and Interface Connectors CONTROL/INDICATOR Peku Controls and Interface ConnectorsPeku Installation Procedure Peku Wiring OFF-HOOK Call Announce Unit Eocu Interface ConnectorsStandard Telephone Interface Unit Pstu Peku Programming OverviewPstu Installation Procedure INSTALLATION-DK 16 KSU & PCB -816-205 MarchPstu Programming Overview Pstu WiringSTANDARD/ELECTRONIC TELE- Phone Interface Unit Pesu Pesu PCB Option Location and Identification Connector Figure Pesu Controls and Interface ConnectorsSection March Program CO Line Unit PcouPcou CONTROLS, INDICATORS, and Interface Connectors Programs 45 ~ Program 42-0Programs 50 ~ Programs 81 ~Option Interface Unit Piou and Pious Piou CONTROLS, INDICATORS, and Interface ConnectorsSW2 Piou Controls and Interface ConnectorsPious INSTALLATION-DK 16 KSU & PCB SectionCO LINE/DIGITAL Telephone Interface Unit Kcdu Pious Controls and Interface ConnectorsKcdu INDICATORS, OPTIONS, and Connectors Remote Maintenance Modem Unit Imdu Iinterface Connectors14.10 K4RCU Configuration Kcdu CONTROLS, INDICATORS, and Connectors14.20 K4RCU Installation Procedure Dtmf RECEIVER/ABR Tone Detector Unit K4RCUBUILT-IN CO Line and Digital Telephone Circuits Section March 14.30 K4RCU WiringK4RCU PCB 14.40 K4RCU Programming OverviewSection March Kcou Replacement Kcou Removal and ReplacementKcou PCB Krcu17.11 DK16 Power Failure Emergency Trans- fer Test 17 DK16 Power Failure Emergency Transfer OptionDK16 Base Unit Power Failure Transfer PFT Circuit Diagram Chapter SIX Station Apparatus Installation INSTALLATION-STATION Apparatus Section Telephone Installation INSTALLATION-STATION ApparatusDigital Telephone Upgrades InstallationFigure List Title Purpose Telephone InstallationOverview See -816-208for secondary pro- tector information Wall Mounting Base Rotation Removing the Telephone BaseHandset Hanger Programs 20 Digital Telephone UpgradesSimultaneous Voice and Data Upgrade PDIU-DI2 and PDIU-DI PDIU-DI PCB PDIU-DI2 Installation Into 2000-SERIES Digital TelephonePDIU-DI Installation Into 1000-SERIES Digital Telephone Section March Off-hook Call Announce Upgrade Dvsu Dvsu Installation for Digital TelephonesSeries Digital Telephone Strap and Connection Locations DKT2010-H Strap and ConnectorLocations Strap and Connector Locations HESC-65A Cabling Hheu Installation for Digital TelephoneBell-even if a headset is also installed on the Hheu External Power Straps 90 DKT2000 Add-On-Module Installation HVSU2 Installation for Electronic TelephonesElectronic Telephone PCB Connections HVSI/HVSU Installation for Electronic TelephonesHheu Installation for Electronic Telephones Microphone/Speaker Threshold Speak- erphones only Direct Station Selection CONSOLE/SYSTEM ConnectionHdss Programming Overview Door PHONE/LOCK Control Unit and Door Phone InstallationDdss Programming Overview Ddcb and Mdfb Cabling Door Phone Ddcb InstallationDoor Phone/Lock Programming Consid- erations Door Phone Mdfb InstallationADD-ON Module Installation Night Transfer All Call Chapter Seven Peripheral Installation Page External page Options External Speaker Unit Hesb OptionsPRINTER/CALL Accounting Device Options Voice Mail OptionsINSTALLATION-PERIPHERALS Section March Relay Contact Specifications MOH Source SpecificationsMUSIC-ON-HOLD/BACKGROUND Music Options 10 DK8 and DK16 Music-on-Hold MOH OptionDK8 KSU or DK16 Base KEY Service Unit Twisted Pair VR1 Background Music BGM Options Relay Control Options DK8 and DK16 Music Source Configuration B DK8 and DK16 Music Source Configuration aDK16 Music Source Configuration C Voltage 10 DK8 KSU and DK16 Base Unit RelayCurrent 20 DK16 Expansion Unit Piou and Pious RelaysDdcb Installation DK16 Piou Relay Control Functional Wiring DiagramDoor Lock Assignments Guide DK16 Pious Relay Control Functional Wiring DiagramSee Program 77-1, LED 07 See FigureDK8 and DK16 Door Lock Control Option Ddcb Ddcb to DK8 KSU Wiring Chart Port no DK8 Amphenol KSU JackSystem Hardware Requirements External Speaker Unit Hesb OptionsINSTALLATION-PERIPHERALS See Section INSTALLATION-PERIPHERALS DK16 HESB/ELECTRONIC Telephone with Loud Ringing Bell WiringINSTALLATION-PERIPHERALS DK8 and DK16 HESB/AMPLIFIED Speaker Wiring Power Converter DK8 and DK16 HESB/TALKBACK Amplified Speaker WiringHesb Wall Mounting External page OptionsONE Wall MountingMust Turned Off DK8 and DK16 page and Separate BGM Using Same AmplifierProgram Zone DK16 Piou ZONE, PAGE/BGM/NIGHT Ring Separate AmplifiersLED on LED OFF Button/LEDDK16 Paging with Multiple Amplifiers INSTALLATION-PERIPHERALS DK16 Night Ringing Over ALL External page Zones Printout a Smdr Printout ExamplesPrintout B Printout CDK8 and DK16 Smdr Printout Examples Smdr Hardware Requirements Disconnect TimerSmdr Programming Considerations Smdr Printer/Call Accounting Device In- stallationDevice Basic ConnectionCO Line Station Port Numbers Program Number PIOU/PIOUS Smdr Port Program 97 Data Dump ExampleK4RCU or Qrcu allows VM Dtmf dialing DK8 and DK16 Voice MAIL/AUTO Attendant Block DiagramINSTALLATION-PERIPHERALS DK16 Alarm Sensor Installation DK16 Night Ringing Over External Zone DK16 Alarm Sensor Block Diagram PIOU/PIOUSData Interface Unit Installation Important Notes DIP Switch Options Important Note PDIU-DS to Modem Installation Important Note Program 22/33 Modem Setup RecommendationsDisassembling the PDIU-DS Assembling the PDIU-DSDK8 or DK16 Data Installation Example Block Diagram PDIU-DI Functions Like a DCE Toshiba Laptop or IBM AT-TYPE Personal Computer DTEDB25 PIN Designations Name PIN # DCD DTR DSR RTS CTS Rear view of modem DB25 connector Connection Example Type RJ45 to DB25 Male Adapter Type RJ45 to DB9 Female AdapterType RJ45 to DB25 Female Adapter RJ45 Cross PinningPDIU-DS Rear View PDIU-DS Front ViewCTS DSR DCDDIP Switch DK8 and DK16 PDIU-DI/PDIU-DS SW1 DIP Switch InformationFunction Initial Switch PDIU-DI Digital Telephone BaseBottom Panel DK8 and DK16 PDIU-DS DISASSEMBLY/ASSEMBLY DiagramPC-to-PC Test Call Using AT Commands see Figure DK8 and DK16 PC to PC Test Call Using AT CommandsLaptop PC DKT/PDIU-DI Strata DK8 or DK16 MDF DigitalStrata DK8 or DK16 MDF Digital DK8 and DK16 PC to Printer Test Call Using Manual DialingPC to Printer Test Call Using Manual Dialing see Figure Strata DK8 or DK16 Qstu or Kstu Line InternalPublic Telephone LineExternal Modem Laptop MDF Internal ModemLaptop PC MDF PC Auto Dial Voice Call Test see Figure Data Release button,DK8 and DK16 PC Auto Dial Voice Call Test 11 DK16 TWO-CO Line External Amplified ConferenceStandard Telephone Laptop PC MDF DKT/PDIU-DI Strata DK8 or DK16 DigitalAll Amplifier Equipment is customer Or dealer Following steps see Figures 7-39 Amplifier RequirementsChapter Eight Wiring Diagrams Page DK8 MDF Wiring to KSU Amphenol Station and Relay INSTALLATION-WIRING DiagramsDK16 MDF WIRING/BASE Unit P5 Amphenol Station and Relay DK16 MDF Wiring for Digital Telephones Dkts and DigitalTable List Title Station Wiring Diagrams Wiring DiagramsCO Line Wiring Diagrams Piou and Pious Wiring DiagramsStation Loop Requirements Network Requirements Digital TELEPHONE/DIU/DDSS CONSOLE/ADM/LOOP Limits INSTALLATION-WIRING Diagrams -816-208 March Secondary Protector DiagramDigital or Electronic Telephone Mdfb CO LineINSTALLATION-WIRING Diagrams DK8 MDF Wiring to KSU Amphenol Station and Relay Connections INSTALLATION-WIRING Diagrams Section DK8 MDF Wiring to CO Lines KSU and QcduDK8/DK16 MDF Wiring Ddcb and Door Lock Control MDF Pair CO Line Base Unit Numbers KCDU/PCOU RJ11C/RJ14C DK8 QSTU/DK16 Kstu STATION/MDF Cross Connect RecordDK8 and DK16 CO Line Record Types of modular adaptors DK8 Qsmu TTY/SMDR WiringVoltage levels DK16 MDF WIRING/CO Lines to Base Unit INSTALLATION-WIRING Diagrams DIU MDF Block no Slot no Circuit OCA T1 OT OCA R1 or DK16 MDF WIRING/ELECTRONIC Telephone to PekuFor electronic telephone Only not at Peku DK16 Peku Background Music ConnectionDK16 Peku STATION/MDF Cross Connect Record W1, ring voltage option = 130V P-P = 190V P-P DK16 MDF WIRING/STANDARD TELEPHONE, Voice Mail to PstuDK16 Pstu STATION/MDF Cross Connect Record To Tip/Ring DK16 Pesu Circuit Card Wiring DiagramDK16 Pesu STATION/MDF Cross Connect Record DK16 MDF WIRING/CO Lines to Pcou CO Line Cabling DK16 MDF WIRING/CO Lines and Digital Telephones to KcduP5 Amphenol DK16 MDF WIRING/PIOU Peripherals 25-PAIREven Parity DK16 PIOUS/TTY and Smdr WiringPious DK16 Pious PAGE/RELAY/ALARM ConnectionsDK16 Piou SMDR/TTY Options and Wiring System Programs DK16 MDF WIRING/AMPLIFIED TWO-CO Line ConferenceAC/DC External Power Source Specifications DK16 External Power for Digital Telephone ConnectionFault Finding Procedures Page Chart no Strata DK Fault FindingChart no Voice MAIL/EXTERNAL Auto Attendant Chart no Station Message Detail RecordingPage Flowcharts Fault ClassificationFault Clearing Procedures Flowchart SymbolsDK8 Hardware Fault Isolation Fault Identification and Elimination ProceduresDefective Apparatus Returns Do notKPSU16 DC Voltage Test Fault Finding -816-500 MarchQPSU8 DC Voltage Test Station Cable Continuity Check DK16 Hardware Fault IsolationFault Isolation Flow Charts Table D Table B Electronic Telephone CablesStart Chart no Fault ClassificationStart Chart no Catastrophic FaultsKCDU, Pdku PEKU, Pesu Chart no Station Dial Tone FaultsStart Chart no CO Line Dial Tone FaultsHdss Chart NO.5 DSS Console Faults DK16 onlyQrcu Chart NO.6 Voice MAIL/EXTERNAL Auto Attendant VM/AA FaultsChart NO.7 Station Message Detail Recording Smdr Faults Chart NO.8 Remote Maintenance Faults Remote Administration Maintenance Procedures Remote Administration and Maintenance Procedures Section Table List Paragraph Subject Remote Administration & Maintenance ProceduresUsing Remote Administration and Maintenance RM-Q Type 1 Program Procedure Example Programs 10-1, 10-2 RM-J Program 92 Call Forward Backup RAM Initialization RM-KRM-C RM-DRM-AN Program 44 a or B Toll Restriction Traveling Class RM-BT General Station Access and Button Activation RM-BURM-AO RM-APMessage Record Sheet IndexMessage Record Sheet Remote Administration and Maintenance Procedures Using Remote Administration and MaintenanceSection Flowchart Hardware Requirements General DescriptionDK8 or DK16 DK8 or DK16DK16 Remote Maintenance Using Imdu Modem DK16 onlyTERMINAL/MODEM Installation Remote Maintenance Option Installation 20 DK8 and DK16 Local Maintenance Terminal InstallationProgramming 50 DK16 Imdu On-site TestingRemote Terminal Operation Local Terminal OperationRequirements Set-upRemote Operation Program Mode Mode SelectionSelecting a Mode Table RM-C-PROGRAMMING PromptsData Dump Mode CO Line Testing Test ModeData Dump Printout Example Sample Printout of System MessagesLCD Message Mode Test Mode Function DiagramRemote Called Station Message Mode Remote Calling Station Message ModeMode Exit Speed Dial ModeDiscontinue Operation Equipment CompatibilityEnter Program Number Enter the Program ModeTo Initialize All Programs Enter 0 0 * 9 Exit ProgramStep Action DISPLAY/PRINTOUT System Speed DIAL, Speed Dial Memo Initialization Table RM-FLCD Character Message Memory Initialization Table RM-GTimed Reminders Initialization Step Action DISPLAY/PRINTOUT Table RM-HTable RM-I Digital Telephone Volume Level InitializationTable RM-J Call Forward Backup RAM InitializationEnter the Slot Number Table RM-K Program Slot AssignmentsEnter the PCB Code Number To Exit Program/Store DataTo Change Level 2 Security Code To Check Software VersionTo Change Level 1 Security Code Table RM-N Program Physical Port Display Table RM-M Program Logical Port DisplayChange the number if required one or two digits Table RM-P Program Flexible Access Code NumberingEnter Access Code number that you wish to change 0 ~ Table RM-Q Type 1 Program Procedure Example Programs 20, 30, 31, 35, 40, 41, 43, 79, 81 ~ Table RM-R Type 2 Program Procedure ExampleEnter Port Number Or Port Range Enter the Desired Button/LED NumberTable RM-T Program Defining the Message Center Table RM-S Program System Assignments Basic TimingExample Port 00, enter 0 0 CR Press # # CRP19 Table RM-V Program Modem PoolingP1 19 ## P21P22 Table RM-W Program Data Station Hunting Data Call onlyP22 03# NN P28Enter New 2- or 3-digit Feature Code Remote Administration and Maintenance ProceduresP29 Enter Console Number and Buttonstrip Group NumberEnter the Program Number Table RM-Z Program Automatic PreferenceTable RM-AA Program Station Hunting Table RM-AC Program Fixed Call Forward P37 Table RM-AD Program Ring Transfer CAMP-ON Recall TimeP37 01# P37 01# 064P38 Action DISPLAY/PRINTOUTP38 00# P38 00# 31P39 Table RM-AF Program Flexible Button AssignmentP39 00# P39 00# 01Program 42-1 ~ Table RM-AGStep Action DISPLAY/PRINTOUT Table RM-AH Program Smdr OUTPUT/ACCOUNT Code Digit LengthP69 Nnnnnn Table RM-AI Program Verifiable Account Code EntryP69 P70 002 YZ P70P78 13 01 N P78P80 01# 1 P80P80 01# Enter Action Code Table RM-AM Program CO Line IdentificationP93 Enter Program Number 44 Do not enter a or B Table RM-AO Program Toll Restriction Dial PlanEnter the number Example Code 2, enter To Exit Program/Store DataP45 01 N Table RM-AQP45 01 N Y P45 NnnnnTable RM-AS Table RM-ARToll Restriction Override Code Program 46-6 ~ Table RM-ATToll Restriction Class Parameters Table RM-AUTo Delete Exception Office Codes from Table To Add Exception Office Codes to TableTo Display Exception Office Codes in Table To Exit Program/Store Data # # CRTo store data, press CR To exit this program, press # # CR Table RM-AW Program Station Toll Restriction ClassificationTable RM-AX Program LCR Parameters LCR Special Codes Table RM-AZExit Program/Store Data Table RM-BA Program LCR LDI Plan NumberTable RM-BB Program LCR Local Call Plan Number 212 Table RM-BD Program LCR Area CodesP51 Define Area Code Number Define Route Plan NumberDisplay Office Codes To Add 2 or Delete 3 Office CodesDefine Schedule Number Table RM-BF Program LCR Schedule AssignmentEnter Code Number Priority Class AssignmentP54 Table RM-BG Program LCR Route DefinitionEnter Route Plan Number Enter Route Definition NumberEnter Modified Digits Table Number P55Enter Code P55 10 053 4 P3 Table RM-BI Program LCR Modified DIGITS-ADDTable RM-BJ Program LCR Modified DIGITS-END Table RM-BL Program Data Dump Table RM-BK Program LCR Station Group AssignmentTable RM-BM Speed Dialing Data Dump To Exit the Dump Mode Enter Q U I T CRTable RM-BN LCD Messaging Data Dump To Output Speed Dialing DataTo Exit the Message Mode Enter the Message ModeTo Add Or Review a Calling Station Message To Change Previous MessageM97 XXX p M97To Add a Message To Set the Message on the DKT/EKT LCDTo Set Message To Add Or Review a Called Station MessageTo Change the Message M+ To Set the Message To Change or Add a New Called Station MessageTo Add the New Message M Table RM-BS STATION/CO Line Status Check To Verify Station/CO Line Status To Set Up a CO-to-CO ConnectionTable RM-BU CO Line Test To Set Date Table RM-BV System DATE/DAY/TIME Setting ProcedureTK00 K01 651YYMMDD# TTK00 K01 652HHMMSS#Table RM-BW Speed Dial Mode CHANGE/REVIEW Remote Maintenance Procedures Index MESG.#