Fault Finding Procedures | Toshiba DK8, DK 16 specification

TOSHIBA SYSTEM PRACTICES	FAULT FINDING
DIGITAL KEY TELEPHONE SYSTEMS	SECTION 100-816-500
	MARCH 1993

FAULT FINDING PROCEDURES

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Toshiba DK8, DK 16 manual Fault Finding Procedures

Contents

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DK8 & DK16 Copyright Toshiba America Information SYSTEMS, INCPage Digital KEY Telephone Systems INSTALLATION-INTRODUCTIONToshiba System Practices INSTALLATION-INTRODUCTION -016-201 November March Section Subject Table of ContentsParagraph Reference Documentation INSTALLATION-INTRODUCTIONPurpose Organization INSTALLATION-INTRODUCTION INSTALLATION-INTRODUCTION INSTALLATION-INTRODUCTION Use of Notes, Important Notes, Cautions, and Warnings Page Chapter TWO Site Requirements DK16 Combined Base and Expansion KEY Service Unit INSTALLATION-SITE RequirementsDK8 Base KEY Service Unit and Hpfb Minimum Clearance Clearance and Location Requirements Input Power RequirementsGeneral Site Considerations DK16 Base and Expansion Unit Clearance Electrical/Environmental Requirements and CharacteristicsThird Wire Ground Test Grounding Requirements General Summary of ELECTRICAL/ENVIRONMENTAL CharacteristicsKSU Grounding Diagram Alternate or Additional Ground Digital KEY Telephone Systems Toshiba System PracticesPage Title Worksheets INSTALLATION-CONFIGURATION -816-203 March System Capacity Introduction DK8 CO LINE/STATION Configuration Guide Supports Connector Type Standard Optional DK8 KEY Service Unit Components DTMF/ABR DK16 Base KEY Service Unit Components Digital Telephone Circuit Connections Station ConsiderationsTelephone Circuit Port Types Piou Pious PIOU/PIOUS Interface Option DK16 onlyStrata DK8 Station Apparatus Overview Expansion Unit Interface Options Capacity Unit Combined Capacity Strata DK16 Station Apparatus Overview Standard Telephone Circuit Options Maximum of two Qcdu PCBs may be installed in the Strata DK8 Configuration Examples Telephone Upgrades Strata DK16 Example 2 Office/Ware- house Configuration WorksheetsStrata DK16 Example 1 Bank Standard Ports Circuits DK8 Worksheet 1, Station and CO Line TotalsDigital Ports Circuits Device Quantity Ports/Per Ports Used KSU Optional Unit Station and Line PCBs KSU Interfaces built-in Base Unit Peripherals DK8 Worksheet 3, Peripherals and Upgrades DDCB/MDFB Door Phone Total DDCBs Total MDFBs Miscellaneous Peripherals Hesb Amplifier/Speaker Total Electronic Ports Circuits DK16 Worksheet 1, Station and CO Line Totals Expansion Unit Station and line PCBs Base Unit Interfaces/PCBs Expansion Unit Peripheral PCB DK16 Worksheet 3, Peripherals and Upgrades Mdfb Door Phone Total HVSU2 or Combined HVSU/HVSI TotalMiscellaneous Peripherals Dpft Yes or No Eocu Yes or No Power Criteria Power Supplied Total Power Used DK16 Worksheet 4, System Power CheckEquipment Type Power Used Ports Used Quantity Total Power UsedPage Chapter Four DK8 KSU and PCB Installation Page Part INSTALLATION-DK8 KSU & PCB Option Interface Unit Qsmu Table of ContentsSubject 10.40 Qcnu Programming Overview Mounting Surface Considerations Part I. KSU Installation GeneralKEY Service Unit Mounting DK8 KEY Service Unit Wall Mount Method DK8 Dimensions and Screw Locations Left Side View Right Side View DK8 Side View Dimension and PLUG/JACK LocationsINSTALLATION-DK8 KSU & PCB -816-204 March Installing the Reserve Power Battery and Charger Hpfb Figure Section March Mounting the Key Service Unit Power Supply Replacement Figure Power Supply Removal ReplacementDK8 Power Failure Emergency Transfer Option Power Supply Removal Figure AC Power Cord Left Side View DK8 Cabling Diagram Right Side View DK8 Base Unit Jacks and Connectors Section March CO LINE/DIGITAL Telephone Interface Unit Qcdu Part II. Printed Circuit Board Installation GeneralPCB Installation Considerations DK8 Printed Circuit Board Installation Qcdu Installation Procedure Qcdu Configuration Modular Jack Cover Removal and Storage Qcdu Wiring Dtmf RECEIVER/ABR Tone Detector Unit Qrcu Standard Telephone Interface Unit Qstu Qsts Qrcu ConfigurationQrcu Installation Procedure Qsts Factory Installed Qstu Conference Circuits Qcnu Qrcu Interface Connectors Right Qcnu Interface ConnectorsOption Interface Unit Qsmu BUILT-IN CO LINE, Digital TELE- PHONE, and Other Circuits Page Chapter Five DK16 KSU and PCB Installation INSTALLATION-INTRODUCTION -816-205 March DK16 KSU Installation General DK KEY Service Unit Mounting INSTALLATION-DK16 KSU & PCB CO Line Unit Pcou Kcou Removal and ReplacementDK16 Power Failure Emergency Transfer Option STANDARD/ELECTRONIC Telephone Interface Unit Pesu Iii Table List Subject Important Initial Installation Notes Drill holes on these marks Mounting the Base Key Service Unit Method DK16 Base KEY Service Unit ExteriorDK16 Base KEY Service Unit Wall Mounting Methods INSTALLATION-DK16 KSU & PCB -816-205 March DK16 Base KEY Service Unit Interior Mounting the Expansion Key Service Unit DK16 Base KEY Service Unit Wiring Connections Connecting the DK16 Expansion Unit to the DK16 Base Unit Mounting the DK16 Expansion Unit DK16 Expansion Unit Interior DK16 Expansion Unit Wiring Connections Important Note Reserve Power/Power Failure Options Power Supply Replacement Power Supply Removal Power Supply KPSU16 10 DK16 Base Unit PCBs Part II. DK16 Printed Circuit Board Installation GeneralDK16 PCB Installation Considerations INSTALLATION-DK 16 KSU & PCB Kstu Installation Procedure Kstu Options and ConnectorsPCB Installation/Power Supply Consider- ations Kstu Configuration Type of Component Description Kstu WiringKstu Controls and Interface Connectors Digital Telephone Interface Unit Pdku Internal option Hardware ConfigurationPdku Interface Connection Pdku Hardware Options Electronic Telephone Interface Unit Peku Peku Controls and Interface Connectors CONTROL/INDICATOR Peku Controls and Interface ConnectorsPeku Installation Procedure Peku Programming Overview OFF-HOOK Call Announce Unit Eocu Interface ConnectorsPeku Wiring Standard Telephone Interface Unit Pstu Pstu Installation Procedure INSTALLATION-DK 16 KSU & PCB -816-205 March Pstu Programming Overview Pstu WiringSTANDARD/ELECTRONIC TELE- Phone Interface Unit Pesu Pesu PCB Option Location and Identification Connector Figure Pesu Controls and Interface Connectors Section March Program CO Line Unit Pcou Pcou CONTROLS, INDICATORS, and Interface Connectors Programs 81 ~ Program 42-0Programs 45 ~ Programs 50 ~ Option Interface Unit Piou and Pious Piou CONTROLS, INDICATORS, and Interface Connectors SW2 Piou Controls and Interface Connectors Pious INSTALLATION-DK 16 KSU & PCB Section CO LINE/DIGITAL Telephone Interface Unit Kcdu Pious Controls and Interface Connectors Kcdu INDICATORS, OPTIONS, and Connectors Remote Maintenance Modem Unit Imdu Iinterface Connectors Dtmf RECEIVER/ABR Tone Detector Unit K4RCU Kcdu CONTROLS, INDICATORS, and Connectors14.10 K4RCU Configuration 14.20 K4RCU Installation Procedure 14.40 K4RCU Programming Overview Section March 14.30 K4RCU WiringBUILT-IN CO Line and Digital Telephone Circuits K4RCU PCB Krcu Kcou Removal and ReplacementSection March Kcou Replacement Kcou PCB 17.11 DK16 Power Failure Emergency Trans- fer Test 17 DK16 Power Failure Emergency Transfer OptionDK16 Base Unit Power Failure Transfer PFT Circuit Diagram Chapter SIX Station Apparatus Installation INSTALLATION-STATION Apparatus Section Installation INSTALLATION-STATION ApparatusTelephone Installation Digital Telephone Upgrades Figure List Title Purpose Telephone InstallationOverview See -816-208for secondary pro- tector information Wall Mounting Base Rotation Removing the Telephone BaseHandset Hanger Programs 20 Digital Telephone UpgradesSimultaneous Voice and Data Upgrade PDIU-DI2 and PDIU-DI PDIU-DI PCB PDIU-DI2 Installation Into 2000-SERIES Digital TelephonePDIU-DI Installation Into 1000-SERIES Digital Telephone Section March Off-hook Call Announce Upgrade Dvsu Dvsu Installation for Digital Telephones Series Digital Telephone Strap and Connection Locations DKT2010-H Strap and ConnectorLocations Strap and Connector Locations HESC-65A Cabling Hheu Installation for Digital Telephone Bell-even if a headset is also installed on the Hheu External Power Straps 90 DKT2000 Add-On-Module Installation HVSU2 Installation for Electronic Telephones Electronic Telephone PCB Connections HVSI/HVSU Installation for Electronic Telephones Hheu Installation for Electronic Telephones Microphone/Speaker Threshold Speak- erphones only Direct Station Selection CONSOLE/SYSTEM Connection Hdss Programming Overview Door PHONE/LOCK Control Unit and Door Phone InstallationDdss Programming Overview Ddcb and Mdfb Cabling Door Phone Ddcb Installation Door Phone/Lock Programming Consid- erations Door Phone Mdfb InstallationADD-ON Module Installation Night Transfer All Call Chapter Seven Peripheral Installation Page Voice Mail Options External Speaker Unit Hesb OptionsExternal page Options PRINTER/CALL Accounting Device Options INSTALLATION-PERIPHERALS 10 DK8 and DK16 Music-on-Hold MOH Option MOH Source SpecificationsSection March Relay Contact Specifications MUSIC-ON-HOLD/BACKGROUND Music Options DK8 KSU or DK16 Base KEY Service Unit Twisted Pair VR1 Background Music BGM Options Relay Control Options DK8 and DK16 Music Source Configuration B DK8 and DK16 Music Source Configuration a DK16 Music Source Configuration C 20 DK16 Expansion Unit Piou and Pious Relays 10 DK8 KSU and DK16 Base Unit RelayVoltage Current Ddcb Installation DK16 Piou Relay Control Functional Wiring Diagram Door Lock Assignments Guide DK16 Pious Relay Control Functional Wiring Diagram See Program 77-1, LED 07 See Figure DK8 and DK16 Door Lock Control Option Ddcb Ddcb to DK8 KSU Wiring Chart Port no DK8 Amphenol KSU Jack System Hardware Requirements External Speaker Unit Hesb Options INSTALLATION-PERIPHERALS See Section INSTALLATION-PERIPHERALS DK16 HESB/ELECTRONIC Telephone with Loud Ringing Bell Wiring INSTALLATION-PERIPHERALS DK8 and DK16 HESB/AMPLIFIED Speaker Wiring Power Converter DK8 and DK16 HESB/TALKBACK Amplified Speaker Wiring Mounting External page OptionsHesb Wall Mounting ONE Wall Must Turned Off DK8 and DK16 page and Separate BGM Using Same Amplifier Button/LED DK16 Piou ZONE, PAGE/BGM/NIGHT Ring Separate AmplifiersProgram Zone LED on LED OFF DK16 Paging with Multiple Amplifiers INSTALLATION-PERIPHERALS DK16 Night Ringing Over ALL External page Zones Printout C Smdr Printout ExamplesPrintout a Printout B DK8 and DK16 Smdr Printout Examples Smdr Printer/Call Accounting Device In- stallation Disconnect TimerSmdr Hardware Requirements Smdr Programming Considerations Device Basic Connection CO Line Station Port Numbers Program Number PIOU/PIOUS Smdr Port Program 97 Data Dump Example K4RCU or Qrcu allows VM Dtmf dialing DK8 and DK16 Voice MAIL/AUTO Attendant Block Diagram INSTALLATION-PERIPHERALS DK16 Alarm Sensor Installation DK16 Night Ringing Over External Zone DK16 Alarm Sensor Block Diagram PIOU/PIOUS Data Interface Unit Installation Important Notes DIP Switch Options Important Note PDIU-DS to Modem Installation Important Note Assembling the PDIU-DS Modem Setup RecommendationsProgram 22/33 Disassembling the PDIU-DS DK8 or DK16 Data Installation Example Block Diagram PDIU-DI Functions Like a DCE Toshiba Laptop or IBM AT-TYPE Personal Computer DTE DB25 PIN Designations Name PIN # DCD DTR DSR RTS CTS Rear view of modem DB25 connector Connection Example RJ45 Cross Pinning Type RJ45 to DB9 Female AdapterType RJ45 to DB25 Male Adapter Type RJ45 to DB25 Female Adapter DSR DCD PDIU-DS Front ViewPDIU-DS Rear View CTS PDIU-DI Digital Telephone Base DK8 and DK16 PDIU-DI/PDIU-DS SW1 DIP Switch InformationDIP Switch Function Initial Switch Bottom Panel DK8 and DK16 PDIU-DS DISASSEMBLY/ASSEMBLY Diagram DKT/PDIU-DI Strata DK8 or DK16 MDF Digital DK8 and DK16 PC to PC Test Call Using AT CommandsPC-to-PC Test Call Using AT Commands see Figure Laptop PC Strata DK8 or DK16 MDF Digital DK8 and DK16 PC to Printer Test Call Using Manual DialingPC to Printer Test Call Using Manual Dialing see Figure Telephone Line InternalStrata DK8 or DK16 Qstu or Kstu Line Public External Modem Laptop MDF Internal ModemLaptop PC MDF PC Auto Dial Voice Call Test see Figure Data Release button, Laptop PC MDF DKT/PDIU-DI Strata DK8 or DK16 Digital 11 DK16 TWO-CO Line External Amplified ConferenceDK8 and DK16 PC Auto Dial Voice Call Test Standard Telephone All Amplifier Equipment is customer Or dealer Following steps see Figures 7-39 Amplifier Requirements Chapter Eight Wiring Diagrams Page DK16 MDF Wiring for Digital Telephones Dkts and Digital INSTALLATION-WIRING DiagramsDK8 MDF Wiring to KSU Amphenol Station and Relay DK16 MDF WIRING/BASE Unit P5 Amphenol Station and Relay Table List Title Piou and Pious Wiring Diagrams Wiring DiagramsStation Wiring Diagrams CO Line Wiring Diagrams Station Loop Requirements Network Requirements Digital TELEPHONE/DIU/DDSS CONSOLE/ADM/LOOP Limits CO Line Secondary Protector DiagramINSTALLATION-WIRING Diagrams -816-208 March Digital or Electronic Telephone Mdfb INSTALLATION-WIRING Diagrams DK8 MDF Wiring to KSU Amphenol Station and Relay Connections INSTALLATION-WIRING Diagrams Section DK8 MDF Wiring to CO Lines KSU and Qcdu DK8/DK16 MDF Wiring Ddcb and Door Lock Control MDF Pair CO Line Base Unit Numbers KCDU/PCOU RJ11C/RJ14C DK8 QSTU/DK16 Kstu STATION/MDF Cross Connect RecordDK8 and DK16 CO Line Record Types of modular adaptors DK8 Qsmu TTY/SMDR Wiring Voltage levels DK16 MDF WIRING/CO Lines to Base Unit INSTALLATION-WIRING Diagrams DIU MDF Block no Slot no Circuit OCA T1 OT OCA R1 or DK16 MDF WIRING/ELECTRONIC Telephone to Peku For electronic telephone Only not at Peku DK16 Peku Background Music Connection DK16 Peku STATION/MDF Cross Connect Record W1, ring voltage option = 130V P-P = 190V P-P DK16 MDF WIRING/STANDARD TELEPHONE, Voice Mail to Pstu DK16 Pstu STATION/MDF Cross Connect Record To Tip/Ring DK16 Pesu Circuit Card Wiring Diagram DK16 Pesu STATION/MDF Cross Connect Record DK16 MDF WIRING/CO Lines to Pcou CO Line Cabling DK16 MDF WIRING/CO Lines and Digital Telephones to Kcdu P5 Amphenol DK16 MDF WIRING/PIOU Peripherals 25-PAIR Even Parity DK16 PIOUS/TTY and Smdr Wiring Pious DK16 Pious PAGE/RELAY/ALARM Connections DK16 Piou SMDR/TTY Options and Wiring System Programs DK16 MDF WIRING/AMPLIFIED TWO-CO Line Conference AC/DC External Power Source Specifications DK16 External Power for Digital Telephone Connection Fault Finding Procedures Page Chart no Station Message Detail Recording Strata DK Fault FindingChart no Chart no Voice MAIL/EXTERNAL Auto AttendantPage Flowchart Symbols Fault ClassificationFlowcharts Fault Clearing Procedures Do not Fault Identification and Elimination ProceduresDK8 Hardware Fault Isolation Defective Apparatus Returns KPSU16 DC Voltage Test Fault Finding -816-500 MarchQPSU8 DC Voltage Test Station Cable Continuity Check DK16 Hardware Fault Isolation Fault Isolation Flow Charts Table D Table B Electronic Telephone Cables Start Chart no Fault Classification Start Chart no Catastrophic Faults KCDU, Pdku PEKU, Pesu Chart no Station Dial Tone Faults Start Chart no CO Line Dial Tone Faults Hdss Chart NO.5 DSS Console Faults DK16 only Qrcu Chart NO.6 Voice MAIL/EXTERNAL Auto Attendant VM/AA Faults Chart NO.7 Station Message Detail Recording Smdr Faults Chart NO.8 Remote Maintenance Faults Remote Administration Maintenance Procedures Remote Administration and Maintenance Procedures Section Table List Paragraph Subject Remote Administration & Maintenance ProceduresUsing Remote Administration and Maintenance RM-D RM-J Program 92 Call Forward Backup RAM Initialization RM-KRM-Q Type 1 Program Procedure Example Programs 10-1, 10-2 RM-C RM-AP RM-BT General Station Access and Button Activation RM-BURM-AN Program 44 a or B Toll Restriction Traveling Class RM-AO Message Record Sheet IndexMessage Record Sheet Remote Administration and Maintenance Procedures Using Remote Administration and MaintenanceSection Flowchart Hardware Requirements General Description DK8 or DK16 DK8 or DK16 DK16 Remote Maintenance Using Imdu Modem DK16 only TERMINAL/MODEM Installation Remote Maintenance Option Installation 20 DK8 and DK16 Local Maintenance Terminal Installation Programming 50 DK16 Imdu On-site Testing Set-up Local Terminal OperationRemote Terminal Operation Requirements Remote Operation Table RM-C-PROGRAMMING Prompts Mode SelectionProgram Mode Selecting a Mode Data Dump Mode Sample Printout of System Messages Test ModeCO Line Testing Data Dump Printout Example Remote Calling Station Message Mode Test Mode Function DiagramLCD Message Mode Remote Called Station Message Mode Equipment Compatibility Speed Dial ModeMode Exit Discontinue Operation Exit Program Enter the Program ModeEnter Program Number To Initialize All Programs Enter 0 0 * 9 Step Action DISPLAY/PRINTOUT System Speed DIAL, Speed Dial Memo Initialization Table RM-F LCD Character Message Memory Initialization Table RM-G Timed Reminders Initialization Step Action DISPLAY/PRINTOUT Table RM-H Table RM-I Digital Telephone Volume Level Initialization Table RM-J Call Forward Backup RAM Initialization To Exit Program/Store Data Table RM-K Program Slot AssignmentsEnter the Slot Number Enter the PCB Code Number To Change Level 2 Security Code To Check Software VersionTo Change Level 1 Security Code Table RM-N Program Physical Port Display Table RM-M Program Logical Port Display Change the number if required one or two digits Table RM-P Program Flexible Access Code NumberingEnter Access Code number that you wish to change 0 ~ Table RM-Q Type 1 Program Procedure Example Enter the Desired Button/LED Number Table RM-R Type 2 Program Procedure ExamplePrograms 20, 30, 31, 35, 40, 41, 43, 79, 81 ~ Enter Port Number Or Port Range Press # # CR Table RM-S Program System Assignments Basic TimingTable RM-T Program Defining the Message Center Example Port 00, enter 0 0 CR P21 Table RM-V Program Modem PoolingP19 P1 19 ## P28 Table RM-W Program Data Station Hunting Data Call onlyP22 P22 03# NN Enter Console Number and Buttonstrip Group Number Remote Administration and Maintenance ProceduresEnter New 2- or 3-digit Feature Code P29 Enter the Program Number Table RM-Z Program Automatic PreferenceTable RM-AA Program Station Hunting Table RM-AC Program Fixed Call Forward P37 01# 064 Table RM-AD Program Ring Transfer CAMP-ON Recall TimeP37 P37 01# P38 00# 31 Action DISPLAY/PRINTOUTP38 P38 00# P39 00# 01 Table RM-AF Program Flexible Button AssignmentP39 P39 00# Program 42-1 ~ Table RM-AG Step Action DISPLAY/PRINTOUT Table RM-AH Program Smdr OUTPUT/ACCOUNT Code Digit Length P69 Nnnnnn Table RM-AI Program Verifiable Account Code EntryP69 P70 002 YZ P70 P78 13 01 N P78 P80 01# 1 P80P80 01# Enter Action Code Table RM-AM Program CO Line IdentificationP93 Example Code 2, enter To Exit Program/Store Data Table RM-AO Program Toll Restriction Dial PlanEnter Program Number 44 Do not enter a or B Enter the number P45 Nnnnn Table RM-AQP45 01 N P45 01 N Y Table RM-AS Table RM-ARToll Restriction Override Code Program 46-6 ~ Table RM-AT Toll Restriction Class Parameters Table RM-AU To Exit Program/Store Data # # CR To Add Exception Office Codes to TableTo Delete Exception Office Codes from Table To Display Exception Office Codes in Table To store data, press CR To exit this program, press # # CR Table RM-AW Program Station Toll Restriction ClassificationTable RM-AX Program LCR Parameters LCR Special Codes Table RM-AZ Exit Program/Store Data Table RM-BA Program LCR LDI Plan NumberTable RM-BB Program LCR Local Call Plan Number 212 Table RM-BD Program LCR Area CodesP51 To Add 2 or Delete 3 Office Codes Define Route Plan NumberDefine Area Code Number Display Office Codes Priority Class Assignment Table RM-BF Program LCR Schedule AssignmentDefine Schedule Number Enter Code Number Enter Route Definition Number Table RM-BG Program LCR Route DefinitionP54 Enter Route Plan Number P55 10 05 P55Enter Modified Digits Table Number Enter Code 3 4 P3 Table RM-BI Program LCR Modified DIGITS-ADD Table RM-BJ Program LCR Modified DIGITS-END Table RM-BL Program Data Dump Table RM-BK Program LCR Station Group Assignment To Output Speed Dialing Data To Exit the Dump Mode Enter Q U I T CRTable RM-BM Speed Dialing Data Dump Table RM-BN LCD Messaging Data Dump To Change Previous Message Enter the Message ModeTo Exit the Message Mode To Add Or Review a Calling Station Message To Set the Message on the DKT/EKT LCD M97M97 XXX p To Add a Message To Set Message To Add Or Review a Called Station MessageTo Change the Message M+ To Set the Message To Change or Add a New Called Station MessageTo Add the New Message M Table RM-BS STATION/CO Line Status Check To Verify Station/CO Line Status To Set Up a CO-to-CO ConnectionTable RM-BU CO Line Test TTK00 K01 652HHMMSS# Table RM-BV System DATE/DAY/TIME Setting ProcedureTo Set Date TK00 K01 651YYMMDD# Table RM-BW Speed Dial Mode CHANGE/REVIEW Remote Maintenance Procedures Index MESG.#